Webinar: Modernizing Public Sector ITSM in Your Microsoft Environment

Is your ITSM tool helping you get more from Microsoft, or adding another layer of complexity?

Many public sector organizations still manage IT service management on platforms that sit outside their Microsoft environment. That means duplicate infrastructure, disconnected data, extra costs, and AI that only sees part of the picture.

Join us for a discussion on Tuesday, November 17th, where HSO and Provance, in partnership with Microsoft, share how public sector organizations are modernizing ITSM by moving it to where their teams, data, security and AI investments already live: their Microsoft environment.

You'll learn how ServiceTeam ITSM, the only ITIL-aligned ITSM application built natively on Microsoft Power Platform and deployed inside your own Microsoft tenant, helps organizations reduce complexity, strengthen governance and get value faster. We'll cover how to modernize service delivery while keeping control of your data, security, compliance, reporting and AI strategy, all within the Microsoft ecosystem you already trust.

• See it live, not on slides. Watch a live demo of ServiceTeam ITSM and how Power Platform, Dataverse, Teams, Copilot and Power BI work together to deliver modern service management.

• Modernize without replacing everything at once. Learn how to update ITSM step by step, avoiding expensive and disruptive platform replacement projects.

• Keep control of your data and compliance. Understand how running ITSM inside your Microsoft tenant supports governance, security, compliance and data sovereignty requirements.

• Adopt AI on your terms. Discover how Copilot, AI agents, intelligent automation and AI-assisted workflows improve efficiency while you stay in control of how AI is adopted.

• Reduce complexity and cost. See how public sector peers are combining service delivery, asset management, reporting and automation on one Microsoft-native platform.

• Gain real-time visibility. Explore how Power BI dashboards improve accountability and give leaders the insight they need to make decisions faster.