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Texas Innovation Series: Modernizing the Citizen Experience
Save Your Seat 
When
January 14 - 16
Time
8:30 AM - 4:00 PM CST
Location
Dallas | Houston | Austin
Costs
Free
Disconnected Systems, Rising Expectations: Elevating Citizen Engagement with a Modern Platform Approach
State and local governments are under increasing pressure to deliver faster, more personalized services while managing tight budgets and outdated systems. Citizens expect digital experiences that work seamlessly, but disconnected tools, manual processes, and fragmented data often stand in the way. These challenges impact everything from service delivery to community trust—and they’re not going away.
The Texas Innovation Series: Modernizing the Citizen Experience is designed to address these challenges head-on. Whether you’re looking for a small modernization or planning a foundational shift, this event is your opportunity to explore all the options to transform citizen engagement. Discover innovative solutions, best practices, and strategies that empower Texas governments to deliver seamless, modern experiences for the communities they serve. This in-person, three-day roadshow brings together peers from across Texas state and local government with Microsoft and HSO—an award-winning global Microsoft partner with decades of public-sector experience—to explore practical strategies and AI-powered technology that make citizen engagement simpler, smarter, and more effective. Choose whichever location works best for you: Dallas, Houston, or Austin.
Why Attend
- Drive outcomes: Learn how to modernize citizen engagement for improved efficiency, transparency, and trust.
- See it in action: Demos of AI-powered tools like Copilot and modern service solutions.
- Understand what works: Practical steps to simplify operations and improve citizen services.
- Connect with experts: Direct access to Microsoft and HSO specialists for Q&A and office hours.
- Network with peers: Share ideas and best practices with other government professionals.
- Pick your city: Dallas, Houston, or Austin—whatever works best for you.
Who Should Attend
- Leaders and decision-makers in state agencies, city and county governments
- IT directors and technology strategists driving modernization initiatives
- Public service and operations managers focused on improving citizen experience
- Program managers and business leaders seeking practical solutions for efficiency
- Anyone responsible for digital transformation and service delivery in government
Agenda Snapshot
Check-in and arrival is from 8:30–9:00 AM CST. The main program will begin at 9:00 AM CST.
- Opening Session: Reimagining Citizen Engagement with a Platform Approach
- Special Presentation: Texas Government Innovation in Action
- Hear how a Texas government is creating more connected, citizen-centric services.
- Interactive Demo: The Art of Modern Service
- Breakouts:
- Technology Track: Self-Service Excellence, Intelligent Routing, Assisted Service
- Business Track: Engaging Citizens in the Digital Era, Empowering Service Teams, Modernizing Operations
- Office Hours: Dedicated time with Microsoft and HSO specialists for personalized Q&A
Save Your Seat