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Oldham council’s journey to gain a single view of the resident
In conjunction with Socitm, HSO are delivering this session in partnership with Oldham Council.
When
May 20
Time
1:00 PM - 2:00 PM
Location
Online
Imagine being able to see the whole resident journey in one place, beyond an individual case, claim, or complaint, and instead understanding a broader picture of their needs and how they engage with local services.
That’s what Oldham Council is building. Using familiar Microsoft technology and designed with resident accessibility in mind, the approach connects services to create one unified view. The result is a ready-to-deploy solution that helps staff act faster, coordinate better, and support residents more effectively. This session will be delivered via a Teams webinar.
What this webinar covers:
This webinar will take you through the end-to-end resident journey, from first contact through to resolution. You’ll hear how connected data can help teams identify needs earlier, reduce duplication, and deliver more timely, coordinated support.
We’ll also showcase the solution through a live demonstration, giving you a practical view of what’s possible and how quickly implementation could begin.
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