Microsoft AI Business Solutions Day for South Carolina Government

Join Microsoft and HSO for a practical, half-day innovation session designed for South Carolina state agencies and local jurisdictions—with a strong focus on real-world use cases that improve digital service delivery, strengthen the contact center, and streamline back-office work.

As HSO’s partner-of-record status on the South Carolina state contract for Microsoft Dynamics and Power Platform, this event is a unique opportunity to see first-hand how agencies across the Southeast are leveraging these tools to modernize operations, automate processes, and deliver better outcomes for citizens.

You’ll see how government teams can modernize service delivery and operations using Microsoft’s business process tools and AI capabilities —spanning case management, AI-powered agents, custom apps, and contact center experiences—while maintaining the guardrails required for public sector environments. The focus is on practical, repeatable patterns that move agencies from experimentation to real, scalable outcomes.

Topics and demonstrations will include:

• Case Management modernization - streamline intake, case tracking, collaboration, and reporting across departments.
• AI-powered agents built in Copilot Studio, including website and internal assistants grounded in approved content, with clear escalation paths to staff.
• AI Builder for document intelligence—turning high-volume forms, correspondence, and case documents into structured data faster and more accurately.
• Power Apps development using both Plan Designer and code-first apps, showing how low-code and pro-dev approaches can coexist to meet varying complexity and governance needs.
• Dynamics 365 Contact Center introduction and overview, improving both citizen and human agent experiences
• IT Service Management (ITSM) with Provance, demonstrating how IT teams can manage services, assets, and requests within the same Microsoft ecosystem.

• Hear candid, government-focused guidance on modernizing your business processes
• Discover how to modernize case management and service workflows
• See the latest Power Apps building options — Plan Designer vs. code-first apps
• Learn how to build AI-powered agents in Copilot Studio with clear guardrails and escalation paths
• See how to automate document processing with AI Builder
• Explore Dynamics 365 Contact Center capabilities including natural language IVR, improved citizen experience, and better human agent efficiency
• Learn how ITSM with Provance fits into the broader Microsoft ecosystem