Microsoft AI Business Solutions Day for South Carolina Government

Join Microsoft and HSO for a practical, half-day innovation session designed for South Carolina state agencies and local jurisdictions—with a strong focus on real-world use cases that improve digital service delivery, strengthen the contact center, and streamline back-office work.

As HSO’s partner-of-record status on the South Carolina state contract for Microsoft Dynamics and Power Platform, this event is a unique opportunity to see first-hand how agencies across the Southeast are leveraging these tools to modernize operations, automate processes, and deliver better outcomes for citizens.

You’ll see how government teams can leverage Low Code Development to build Apps, Agents, Automations, and infuse AI to streamline business processes. How Azure AI be leveraged using clear guardrails and reusable patterns—so you can move from experimentation to outcomes with confidence:

• Website assistants (Copilot Studio) grounded in approved content, with clean escalation to staff.
• Document intelligence (AI Builder / Azure AI) to turn high-volume forms and paperwork into structured data faster.
• Agentic AI patterns that extend processes without adding staff burden—what’s realistic, what’s reusable, and how to scale.
• Contact center augmentation: agent assist, smart handoffs, and actionable service insights.
• Live demonstrations featuring real-world examples from state government implementations across the Southeast, so you can see what peer agencies are already accomplishing.

• See proven, reusable patterns for web self-service, document automation, and AI-assisted service (without rebuilding everything from scratch).
• Learn a practical “when to use what” lens across Copilot Studio, AI Builder, AI agents, and Azure AI—with added emphasis on agentic AI for government.
• Hear candid guidance—what works, what to avoid, and how to build comfort and governance even when adoption is early.
• Discover how to capitalize on existing Microsoft licenses the state already pays for, putting them to work immediately.
• Learn how HSO’s position on the South Carolina state contract gives you a faster procurement channel for Dynamics 365 and Power Platform implementations.
• See how application modernization, supported by Power Platform, enables secure and sustainable lifecycle management for your agency’s critical systems.
• For contact center teams: HSO is a participant in Microsoft’s Contact Center Acceleration Program, strengthening delivery rigor and execution.