Meet the Team
Microsoft AI Business Solutions Day for Georgia Government
Save Your Seat
When
February 24
Time
9:30 AM - 2:00 PM CST
Location
Microsoft Atlantic Yards – 200 17th Street NW Atlanta, GA 30363
Costs
Free
About the Event: Move from Idea → Action with Microsoft AI
Join Microsoft and HSO for a practical, half-day innovation session designed for Georgia state agencies and local jurisdictions—with a strong focus on real-world use cases that improve digital service delivery, strengthen the contact center, and streamline back-office work.
You’ll see how government teams can apply Copilot Studio, AI Builder, AI agents (agentic AI), and Azure AI using clear guardrails and reusable patterns—so you can move from experimentation to outcomes with confidence.
Note for Georgia state attendees: Per guidance shared with us, Microsoft 365 Copilot Chat and Microsoft 365 Copilot are currently restricted at the state, while Agentic AI is green‑lit. We’ll emphasize Agentic AI and Power Platform–based approaches that align with the CIO’s direction; any Copilot content will be framed as policy‑aware and optional.
What You’ll See
- Website assistants (Copilot Studio) grounded in approved content, with clean escalation to staff.
- Document intelligence (AI Builder / Azure AI) to turn high-volume forms and paperwork into structured data faster.
- Agentic AI patterns that extend processes without adding staff burden—what’s realistic, what’s reusable, and how to scale.
- Contact center augmentation: agent assist, smart handoffs, and actionable service insights—plus how these patterns support emergency response scenarios.
Who Should Attend
Leaders and builders across Georgia state and local government—program & operations, IT/architecture, contact center/service leaders, and developers using (or expanding) Power Platform and exploring AI agents.
Why Attend
- See proven, reusable patterns for web self-service, document automation, and AI-assisted service (without rebuilding everything from scratch).
- Learn a practical “when to use what” lens across Copilot Studio, AI Builder, AI agents, and Azure AI—with added emphasis on agentic AI for government.
- Hear candid guidance in a moderated discussion—what works, what to avoid, and how to build comfort and governance even when adoption is early.
- For contact center teams: HSO is a participant in Microsoft’s Contact Center Acceleration Program, strengthening delivery rigor and execution.
Agenda
- 9:30–10:00 — Arrival & Registration
- Check in, connect with fellow attendees, and get settled for the sessions.
- 10:00–10:10 — Welcome & Opening
- Set the stage: where AI is delivering outcomes in government and how Georgia teams can start with confidence.
- 10:10–10:30 — Demystifying Microsoft AI for Government Teams
- A plain-English tour of Copilot Studio, AI Builder, AI agents (agentic AI), and when to add Azure AI.
- 10:30–11:45 — Demonstrations: Modernizing Resident and Employee Experiences
- Tight, guided walk-throughs of reusable patterns. Demo lineup TBD.
- 11:45–12:00 — Break
- Step away, grab water, and regroup ahead of the next segment.
- 12:00–12:30 — Contact Center: AI-Assisted Public Safety
- See how AI supports triage, coordination, and service continuity—while amplifying human decision-making.
- 12:30–1:00 — Panel: Adoption & Impact (Conversation + Q&A)
- Quick wins & KPIs → governance & comfort → shared models & reuse → Q&A.
- 1:00–1:10 — Closing Remarks
- Fast recap of key takeaways and where to get follow-up resources and support.
- 1:10–2:00 — Networking Lunch
- Join us for a casual networking lunch—meet peers, compare notes, and keep the conversation going.
- 2:00–3:00 — Optional Office Hours
- Attendees can sign up for 10-minute 1:1 conversations with Microsoft and HSO experts to discuss your use case, priorities, and next steps.
Space is limited and registration is required.
Alexander Bartnesky | Senior Account Executive | HSO US
Tony Zhang | Enterprise Architect | HSO US
Gradey Caldwell | Sr. Client Executive/Account Director, Georgia | Microsoft
Jeff Davis | Senior Solutions Engineer | Microsoft
John Parker | Senior Production Engineer | Microsoft
From Curiosity → Execution
Policy‑aware, agentic AI and Power Platform patterns for Georgia government
The Microsoft AI Business Solutions Day for Georgia Government is more than a technology showcase—it’s a working session designed to help government teams move from curiosity to execution. You’ll leave with clearer patterns for agentic AI, self-service, document automation, and AI-assisted service—plus practical guidance on how to implement responsibly and reuse what works across agencies and departments.
Questions? Contact Us
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