Your Speakers
Meeting Rising Service Expectations in the Modern Contact Center
Using AI to help service teams manage demand and deliver better customer experiences
When
May 27
Time
11:00 AM - 11:45 AM EST
Location
Online
Language
English
How AI is improving service delivery in modern contact centers
Customers expect fast, intuitive service on the channels they prefer. At the same time, service teams are managing higher interaction volumes, more complex requests, and multiple disconnected systems.
In this live webinar, HSO will show how Microsoft Dynamics 365 Contact Center helps organizations address these challenges through practical, real-world demonstrations. You will see how teams can improve service delivery across voice and email while supporting agents with built-in AI capabilities.
What You’ll Learn
In this 45-minute live session, we will cover:
- How customer expectations for service have changed
- Why natural language interactions are becoming standard in contact centers
- How AI is influencing voice-based service interactions
- How email fits into a modern, AI-supported contact center
- Key contact center AI trends and how HSO helps organizations get started
The session will conclude with a live Q&A, giving you the opportunity to ask questions and discuss your specific challenges with our team.
Who Should Attend
This live webinar is designed for leaders and teams responsible for customer service, support operations, and contact center technology, including:
- Contact center and customer service leaders
- Directors and managers of service or support teams
- IT and digital transformation leaders
- Operations, service design, and experience teams
- CIOs, CTOs, and technology decision-makers evaluating contact center platforms
This session is especially relevant for organizations managing voice and email contact centers or planning to move away from legacy systems.
Why Attend
If you are exploring how to modernize your contact center using Microsoft Dynamics 365, this session offers a practical view of how AI-supported contact centers operate today and where to start, without overwhelming your teams or your customers.
Save Your Spot!
Join us live on May 27 to see how Dynamics 365 Contact Center can help improve outcomes for both customers and agents.
Steven Douglas, Presales Solutions Architect, HSO
Raymond Rambo, Business Systems Analyst, HSO
Learn More
Contact Center Resources & Insights