Live Webinar: A Modern Alternative to Traditional ITSM for Washington State Government
A Practical Conversation with Microsoft, HSO, and Provance
When
April 9
Time
10:30 AM - 11:30 AM PDT
Location
Online
Time to Rethink IT Service Management
Washington state agencies and departments are navigating a familiar and growing set of pressures—legacy platforms that strain already tight budgets, compliance demands tied to state and federal requirements that stretch thin teams, siloed tools across agencies that create visibility gaps and duplicated effort, and the very real concern that modernization means costly, high-risk disruption to critical services. Add to that the increasing expectation to leverage AI and automation to improve constituent services—without the platform foundation to support it—and it's clear why so many Washington state IT leaders feel stuck between what's needed and what feels possible. If any of this sounds familiar, this session was built for you.
Join Microsoft, HSO, and Provance on Thursday, April 9 at 10:30 AM PDT / 1:30 PM EDT for a live, practical session on how Washington state agencies are breaking free from the limitations of traditional ITSM—without the cost, risk, or disruption of a full-scale replacement.
Microsoft provides the Power Platform foundation and AI capabilities. Provance builds on that foundation as the only native ITSM and ITAM solution purpose-built for government. HSO brings the implementation expertise and public-sector experience to put it all to work—fast, and without disruption. Together, they bring a candid conversation about what's actually working for state government IT teams today—and a live look at how this integrated, platform-first approach can simplify operations, strengthen compliance, and reduce the burden on your team starting now.
You'll leave with a clear picture of what incremental modernization looks like in practice, and you'll also see a live demo of Provance ServiceTeam ITSM—an end-to-end service experience purpose-built for government requirements, from intelligent ticketing and AI-powered automation to asset governance and Power BI reporting.
Why Attend
- Modernize without the risk — Practical strategies for incremental ITSM modernization that fit within state budget cycles and procurement requirements
- Learn from peers — Real examples of how state and local government organizations are tackling common ITSM pain points today
- Put AI to work — Intelligent ticketing, conversational virtual agents, sentiment analysis, and actionable insights without heavy IT lift
- Move faster without more resources — Codeless configuration and automation of service requests, tasks, and workflows—no developers or specialist contractors required
- See the full picture — Power BI dashboards that give IT operations and agency leadership real-time visibility and control
- Get a handle on your assets — Scalable ITAM to track, govern, and optimize assets across departments and divisions
Who Should Attend
If you are responsible for modernizing IT service delivery within a Washington state agency or department while managing cost, compliance, and risk, this session is for you. Attendees typically include:
Agency CIO / CTO · Service Desk Leader · IT Operations Manager · Compliance & Security Leader · Digital Services Owner · Enterprise Architect · Transformation Program Manager · IT Asset Manager