Explore More Resources for Government
Illinois Innovation Series: Resolved on First Contact
Shorter waits, fewer callbacks, and more trust in Illinois resident services
When
November 19
Time
9:00 AM - 3:15 PM CST
Location
Chicago
Costs
Free
Disconnected Systems, Rising Expectations: Elevating Resident Engagement with a Modern Platform Approach
State and local governments are under increasing pressure to deliver faster, more personalized services while managing tight budgets and outdated systems. Residents expect digital experiences that work seamlessly, but disconnected tools, manual processes, and fragmented data often stand in the way. These challenges impact everything from service delivery to community trust—and they’re not going away.
The Illinois Innovation Series: Resolved on First Contact is designed to address these challenges head-on. Whether you’re looking for a small modernization or planning a foundational shift, this event is your opportunity to explore all the options to transform resident engagement. Discover innovative solutions, best practices, and strategies that empower Illinois governments to deliver seamless, modern experiences for the communities they serve. This in-person event brings together peers from across Illinois state and local government with Microsoft and HSO—an award-winning global Microsoft partner with decades of public-sector experience—to explore practical strategies and AI-powered technology that make resident engagement simpler, smarter, and more effective.
Why Attend
Drive outcomes: Learn how to modernize resident engagement for improved efficiency, transparency, and trust.
See it in action: Demos of AI-powered tools like Copilot and modern service solutions.
Understand what works: Practical steps to simplify operations and improve resident services.
Connect with experts: Direct access to Microsoft and HSO specialists for Q&A and office hours.
Network with peers: Share ideas and best practices with other government professionals.
Who Should Attend
Leaders and decision-makers in state agencies, city and county governments
IT directors and technology strategists driving modernization initiatives
Public service and operations managers focused on improving resident experience
Program managers and business leaders seeking practical solutions for efficiency
Anyone responsible for digital transformation and service delivery in government
Agenda Snapshot
Check-in and arrival is from 8:30–9:00 AM CST. The main program will begin at 9:00 AM CST.
Opening Session: Modernizing the Resident Experience
Customer Story: "No Wrong Door"
Interactive Demo: The Art of Modern Service
Networking lunch
Breakouts:
Technology Track: Self-Service Excellence, Intelligent Routing, Assisted Service
Business Track: Engaging Residents in the Digital Era, Empowering Service Teams, Modernizing Operations
Office Hours: Dedicated time with Microsoft and HSO specialists for personalized Q&A