A Gen Z-First Contact Center for Higher Education

Student service teams are under pressure. Gen Z arrives on campus expecting fast, self-serve, always-on support, similar to the apps they use every day. When those expectations are not met, engagement drops. According to Gartner, 38% of students will abandon a service interaction if self-service is not available.

With Gen Z shaping expectations today and Gen Alpha starting to enter higher education, institutions are under growing pressure to rethink how student services are delivered and where to adapt next.

Join HSO Canada and Microsoft for a 45-minute webinar designed for higher education leaders. Through demos based on real campus scenarios, you’ll see how an AI-first contact center can improve the student experience, strengthen recruitment outcomes, and reduce student melt through proactive outbound outreach.

What You'll See: 

• The student experience: A student accesses university services using natural language through voice and intelligent self-service channels.

• Modernize your ticketing system: Replace manual, fragmented processes with AI-supported workflows that streamline intake, routing, and resolution.

• The full lifecycle: End-to-end engagement across the student lifecycle, from prospect to alumni and donor.

What You'll Come Away With:

• A clear understanding of Microsoft's AI-first contact center and where it delivers impact in higher education.

• Context on where the sector is heading, including trends shaping student services.

• A practical next step: HSO's Contact Center JumpStart gives you a defined path from concept to deployment.