A Gen Z-First Contact Center for Higher Education

Student service teams are under pressure. Gen Z arrives on campus expecting fast, self-serve, always-on support, similar to the apps they use every day. When those expectations are not met, engagement drops. In fact, 38% of students will abandon a service interaction if self-service is not available.

With Gen Z shaping expectations today and Gen Alpha starting to enter higher education, institutions are under growing pressure to rethink how student services are delivered and where to adapt next.

Join HSO Canada and Microsoft for a 45-minute webinar designed for higher education leaders. Through demos based on real campus scenarios, you’ll see how an AI-first contact center can improve the student experience while supporting stronger recruitment outcomes and reducing student melt.

What You'll See: 

• The student experience: A student accesses university services using natural language through voice and intelligent self-service channels.

• The service rep experience: A day in the life of a student service rep, supported by AI-driven insights and recommendations.

• The full lifecycle: End-to-end engagement across the student lifecycle, from prospect to alumni and donor.

What You'll Come Away With:

• A clear understanding of Microsoft's AI-first contact center and where it delivers impact in higher education.

• Context on where the sector is heading, including trends shaping student services.

• A practical next step: HSO's Contact Center JumpStart gives you a defined path from concept to deployment.