Our frameworks are based on HSO's proven governance models from Managed Services. Benefit from structured ownership, planning and accountability with a dedicated Service Delivery Manager.

We bring in structure:

• Who creates agents?
• Who manages them?
• Who is owner within business processes?
• What data access is justified?

Just as HSO manages, monitors and optimizes 24/7 within Azure and Dynamics environments, we offer similar monitoring for AI and agents:

• Real-time monitoring of agent performance
• Detection of model drift
• Analysis of process anomalies (e.g., order-to-cash, billing, customer interactions)
• Alerts on risks and deviations
• Scenario-based testing: is your agent still working after an LLM update?

With our MDR/XDR expertise, we offer:

• Security monitoring of agent behavior
• Detection of unauthorized data access
• Governance controls
• SOC integration for agent environments

HSO's proven Application Lifecycle Management for Microsoft environments is extended to LLM agents:

• Continuous improvements
• Revisions based on user feedback
• Test automation (as we also do within OneVersion/ 365 updates)
• Iterative improvement of prompts, flows and security

With the same reliability as HSO's Run & Optimize services - 24×7, global, scalable, our managed AI services offer:

• Fixed point of contact
• Clear service levels
• Predictable costs
• Continuous improvement cycle
• Transparent reporting

Airplanes require periodic oil replacement, tire changes, and other replacement parts. Airlines, such as Spairliners, have maintenance contracts for that.

But how do you set realistic prices in these contracts?  By working together with HSO, Spairliners was able to overcome this challenge. Head of Innovation, Data & Quality of Spairliners Jonathan Mayer comments: "HSO helps us using data and machine learning to get the insights necessary to set the right rates."

Logicall, HSO and Microsoft have signed a long-term agreement to jointly develop the logistics industry's most advanced Data & AI platform, built entirely on the latest Microsoft cloud and data technologies.

"This partnership marks an important milestone in our transformation. With HSO and Microsoft at our side, we are building a foundation that makes Logicall one of the most technologically advanced logistics service providers in Europe." -Jorn van der Ven, Head of Technology at Logicall.

The collaboration focuses on establishing a central Tech & Data Platform built on Microsoft Fabric, integration services, Purview and Power BI. This platform connects all Logicall divisions, streamlines processes and enables new forms of automation and innovation.

For Fagron, an international player in the field of innovation and product development in pharmaceutical care, the implementation of AX2012 meant that management and support of the application also had to be well organized. With the most important conditions: 24/7 support, worldwide. Gertjan Knoester, Global IT Manager at Fagron, explains how HSO Global Managed Services supports continuity of business information systems across the global business.