The best retailers are those that are ‘Customer Obsessed’

Most retailers collect data across the omnichannel, but can't share across departments, creating barriers, disparate landscape and lack of intelligent insights to understanding their customers.

As customers real time engagement across omni channels increase so do their expectations of a unified, continuous, personalised and consistent experience as they switch between platforms.

Due to data’s fragmented nature, it's not shared, not understood and loses value. This prevents Sales, Marketing, Merchandising for example to analyse & understand trends in customer behaviour, product churn, changes in consumer demands and as such lost opportunities.

Brand loyalty continues to be challenging as customers retention rates fall. Customers frequently switch, due to factors ranging from price, poor customer service (I'm a high value customer!), poor user experience and the inability for retailers to fulfil their order demands.

Converting new customers to placing an order is not just applicable in physical stores, but now via multiple platforms too from ecommerce to mobile apps.

Customers still encounter countless purchasing journeys heavy with time delays, repetition and an overall frustrating experience, increasing the risk of those customers looking elsewhere.

Are you looking to enhance the connection between your distribution channels on the one hand vs. your fulfillment capabilities on the other side and improve how resilient your supply chain really is? In this workshop, we will focus on the capabilities of Dynamics 365 Intelligent Order Management and how it can power your supply chain fulfillment.

Being customer focused, or customer obsessed, starts with having the full, holistic, overview of who your customers are, where they are and what their preferences are. Based on what they tell. And based on how they interact with your brand. Microsoft developed Dynamics 365 Customer Insights to do just that. In this envisioning workshop, we will focus on what your information requirements are in better understanding your customers and how the Microsoft platform can help you

Data is often anywhere but very often also not everywhere. Data has tremendous power but only when you are able to use it in the grander scheme of things, in a setup that enforces a single version of the truth. HSO's Retail Ready KPI's offering enables companies to bring together data from multiple sources. This workshop will focus on gathering your information requirements and drafting a roadmap towards the deployment of HSO's Retail Ready KPI's Accelerator.