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With clear and personal vision, Peter van Haaften looks toward the future with HSO

Peter van Haaften has helped to open new doors for HSO with his personal manner and out of the box thinking.

Meet
Peter van Haaften
Sales Director

“I’d like to mentor and coach the next generation to turn them into trusted advisors for our customers...”

In business, there’s those who color within the lines, and there’s those who dare to try something new.

This philosophy is a personal quality that has guided Peter van Haaften throughout his career and taken him down a road less traveled. In fact, Peter trained as an educator in university, but his curiosity for everything tech drew him into the IT world. His ability to understand what makes people tick and connect with them took him through several roles in sales and business development. For several years now, he has been exploring how we apply technology to boost business growth.

Today, as the Engagement Director at HSO International, Peter is responsible for global engagements and serves as the account executive for international clients. In this role, he continues expanding the company’s reach and impact, keeping customer success as his guiding principle.

Pioneering business solutions

Before cloud computing took off, Peter could see its potential: “I had the strong impression that Microsoft would use its full cloud platform to innovate Dynamics 365, and the solution would be much less of an isolated service. I suspected it would be split into a suite of services that would live across the cloud platform and leverage the innovative elasticity of the new cloud services,” he said. “Many people thought I was off track and the business application world wouldn’t change that much.” Still, he persisted and built a portfolio of cloud-hosted services with dedicated Azure and Modern Workplace teams that allowed HSO to introduce a full platform strategy to a customer, rather than just a business application oriented implementation approach.

Peter’s theory became reality and supported HSO on its journey to become a global leader in Microsoft Cloud-hosted services, a business area that has grown so quickly that Peter brought in additional team members so that he could continue to focus on client relationships. This is the kind of game-changing play that keeps HSO in the Microsoft Inner Circle, a designation awarded only to partners in the top 1%.

HSO Vacancies

US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Dynamics 365 Presales Solution Architect - Manufacturing

As a Presales Solution Architect, you will: Draw upon your diverse knowledge of Microsoft Dynamics 365 F&O to create customized solution proposals and presentations that showcase how Microsoft technologies can address the client's challenges or goals. Work closely with the sales team to understand the scope of work, client requirements, identify opportunities, and present potential solutions to clients. Effectively communicate the value of the proposed solution by providing supplementary details such as proof-of-concepts or demonstrations that validate the client’s strategic vision, business requirements, and objectives. Assist in the development of Microsoft-based capabilities for clients: outlining best practices, technical innovations, and optimization to meet business needs. Define stakeholder breadth and engagement, meeting key decision makers at their level, from architectural and solution scoping to developing a technology strategy that aligns with the organization's broader financial goals. Apply your industry or product knowledge to communicate understanding of the environment or industry in which the client operates, including unique needs or constraints/opportunities of the legacy landscape. Participate in product demonstrations, workshops, and proof-of-concept activities to showcase the value of proposed solutions. Collaborate with internal teams, including delivery and implementation teams, to ensure seamless transition from presales to project delivery. Understand the landscape in which the client operates (business, geography, regulatory, etc.) and use this in the valuation of the proposed architecture. Stay updated on the latest trends, advancements, and competitive landscape within the Microsoft ecosystem. You’re great at: Acting as a trusted advisor to manufacturing clients, providing expert guidance on Microsoft solutions and best practices, using a consultative approach to drive HSO business. Articulating technical concepts in a way that is understandable to non-technical stakeholders, highlighting the business benefits of the Microsoft ecosystem as well as HSO’s delivery team. Collaborating closely with clients, stakeholders, and internal teams to create high-quality technical documentation, including solution proposals, architectural diagrams, and presentations. Working closely with clients to understand their business needs and helping them implement scalable, efficient, and effective solutions. Assessing the feasibility of new processes or technologies within a business, making appropriate technology choices for the customer to support architectural requirements and principles. Qualifications: Degree in Business, Computer Science, Engineering, or a related discipline, or equivalent education. 5+ years of experience in selling or architecting Microsoft Dynamics Business Applications or related services within the Manufacturing industry. At least one implementation with documentation in the role of Solution Architect implementing Microsoft Dynamics 365 F&O Expert level in at least one core area of Microsoft solutions with broad understanding of all elements of the Microsoft technology platform. Excellent presentation and demonstration skills. Demonstrated experience in customer-facing consulting roles interacting with IT leaders, product owners, C-level executives, and business users. Prior consulting, business analyst, implementation, or product support experience required, specifically relating to Microsoft Business Solutions. Ability to thrive in a dynamic and entrepreneurial environment and to work with a team. Ability to travel 30% or more.  

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US Remote

Customer Success / Support

D365 Managed Services Service Delivery Manager

As a Managed Services Service Delivery Manager you can expect to… Serve as the primary delivery interface and trusted point of contact for assigned Managed Services clients across Dynamics 365 Finance & Operations and Customer Engagement environments Own the end-to-end managed services lifecycle for client environments, including support coordination, enhancement planning, optimization initiatives, and continuous improvement activities Develop strong working relationships with clients and internal consulting teams to maintain delivery alignment, visibility into priorities, and long-term solution health Coordinate delivery across multiple concurrent engagements, balancing competing priorities while maintaining consistent service quality and responsiveness Partner with Account Management and Customer Care leadership to support renewals, account stability, and identification of opportunities to expand managed services support Translate client priorities into coordinated consulting activity across functional and technical workstreams Maintain visibility into engagement risks, timelines, support trends, and enhancement opportunities while proactively communicating status and recommendations Collaborate with consulting teams to ensure support requests and enhancement initiatives are progressing effectively and aligned to client expectations Support transitions from implementation to Managed Services and help establish durable delivery rhythms for long-term client success Maintain delivery tracking across internal systems including resource coordination, financial visibility, billing readiness, and service performance indicators Contribute to the evolution of Managed Services delivery standards, documentation practices, and operational maturity across the practice You’re great at… Managing multiple client environments simultaneously while maintaining strong organization, responsiveness, and delivery continuity Building trusted client relationships through proactive communication and follow-through Translating business priorities into actionable support and enhancement plans Identifying opportunities to improve delivery structure, service experience, and solution adoption over time Operating with a high degree of ownership and initiative in environments where priorities evolve across accounts and teams Building alignment across consulting resources and stakeholders to move delivery forward Navigating ambiguity while maintaining momentum and visibility for clients and internal teams Balancing competing priorities across engagements without relying on heavily structured delivery schedules Learning new solution areas quickly and developing working familiarity across Dynamics 365 platform capabilities Promoting collaboration across functional, technical, and account leadership teams to support long-term client success Sound interesting? If so, you'll need... 5+ years supporting or leading Dynamics 365 Managed Services engagements across Finance & Operations, Customer Engagement, or both Experience serving as the primary delivery interface for enterprise or mid-market Microsoft platform clients Working knowledge of managed services delivery models including support governance, backlog coordination, enhancement planning, and service review rhythms Experience coordinating consulting activity across distributed delivery teams Comfort operating in client-facing roles that require independent prioritization and ownership across multiple concurrent engagements Ability to maintain delivery visibility without reliance on fully structured project-based schedules Experience partnering with Account Management to support renewals and account stability Working familiarity with Azure, Dynamics 365, and the broader Microsoft Business Applications ecosystem Strong communication skills with the ability to engage effectively across business and technical stakeholders Bachelor’s degree in Information Systems, Business, or related discipline preferred Microsoft certifications within Dynamics 365 or Power Platform are a plus  

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US Remote

Human Resources & Talent

Payroll and Benefits Manager

At HSO, our people are at the center of everything we do. As our Payroll and Benefits Manager, you’ll play a critical role in ensuring our employees are supported through accurate payroll, strong benefits administration, and compliant, scalable processes that support a growing professional services organization. This role partners closely with HR, Finance, and Total Rewards leadership and helps deliver a reliable, high-quality employee experience across payroll, reimbursements, and benefits operations. As a Payroll and Benefits Manager, you will… Oversee end-to-end payroll processing for a multi-state, remote workforce of 400+ employees Ensure compliance with federal, state, and local payroll tax regulations across jurisdictions Partner with HR and Finance to reconcile payroll accounts and resolve discrepancies Support FLSA classification audits and maintain accurate payroll system updates Manage expense reimbursement processing, audits, and policy compliance tracking Maintain documentation supporting audits and regulatory requirements Administer day-to-day benefits operations including enrollments, changes, and terminations Serve as a primary employee contact for benefits eligibility, elections, and routine questions Support ACA reporting, retirement plan deductions, and annual 401(k) audit preparation Coordinate with carriers and third-party administrators to resolve eligibility and file issues Deliver benefits orientation sessions for new hires Contribute to HR process improvement initiatives that enhance employee experience and operational efficiency You’re great at… Owning payroll processing in a multi-state environment with accuracy and confidence Working deeply inside BambooHR as a system of record—not just running payroll, but troubleshooting, auditing, and improving workflows Investigating payroll or benefits discrepancies and driving issues through resolution Navigating ambiguity when information is incomplete and determining next steps independently Supporting employees through complex claims or eligibility questions with care and clarity Explaining payroll and benefits topics clearly to employees, HR partners, and leadership Staying calm and structured under pressure, especially during reconciliation or reporting spikes Performing detailed payroll variance analysis and identifying root causes quickly Managing competing priorities while maintaining strong documentation discipline Communicating clearly in writing and cross-functionally with Finance and HR stakeholders Success in this role means you... Take ownership of payroll questions and follow them through to resolution Investigate anomalies confidently instead of escalating prematurely Communicate clearly and calmly with stakeholders during sensitive payroll situations Support employees with professionalism and compassion when navigating benefits issues Bring structure and clarity when processes are evolving or incomplete Operate as a trusted partner to HR and Finance leadership Sound like you? If so, you'll have… 5+ years of payroll and benefits administration experience Demonstrated experience processing payroll for multi-state U.S. organizations Strong hands-on experience working in BambooHR Experience investigating payroll discrepancies, benefits claims issues, or reconciliation variances Strong knowledge of payroll tax compliance and regulatory reporting requirements Experience supporting compliance across ACA, ERISA, HIPAA, and COBRA Experience preparing documentation for 401(k) audits Experience partnering cross-functionally with HR and Finance A bachelor’s degree in HR, Accounting, Business Administration, or a related field (or equivalent experience)   Bonus points if you have… Certified Payroll Professional (CPP) CEBS, PHR, SPHR, SHRM-CP, or SHRM-SCP certification Experience supporting a remote or distributed workforce Experience working with self-funded health plans Experience improving payroll or benefits processes in a scaling organization Experience supporting expense reimbursement compliance and audits Why join HSO? HSO is a global Microsoft partner and business transformation leader, helping organizations modernize operations through Dynamics 365, Azure, Data & AI, and the Power Platform ecosystem. Internally, we invest just as intentionally in building scalable people operations that support growth, clarity, and a strong employee experience. If you enjoy building reliable systems behind the scenes that make organizations run better, you’ll feel at home here.

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US Remote

Consulting & Advisory

Change Advisory Consultant

As an Change Advisory Consultant, you serve as a trusted advisor guiding clients through enterprise transformation from strategy to sustained adoption. You help close the gap between “go-live” and real business change by combining business advisory, process expertise, and change leadership. You work comfortably across executive strategy conversations, facilitated workshops, and execution support — always tying decisions back to measurable outcomes. This role also contributes to the growth of HSO’s Advisory practice through reusable assets, thought leadership, and business development (level-dependent). You're Great At... Translating client strategy into clear transformation roadmaps tied to business value Facilitating executive and stakeholder workshops that drive alignment and decisions Designing future-state business processes grounded in organizational reality Leading change management efforts that enable adoption, readiness, and capability building Connecting people, process, and technology decisions to measurable outcomes Influencing without authority across complex client environments Operating fluidly between strategic advisory and hands-on delivery support What You'll Do... Strategy, Value & Business Care Partner with executive sponsors to define transformation objectives, success measures, and value drivers Build value blueprints connecting business capabilities, processes, and technology investments to KPIs Lead current-state assessments to identify performance gaps and transformation levers Develop phased transformation roadmaps aligned to value, risk, and readiness Process Design & Business Alignment Lead end-to-end business process discovery and future-state design Collaborate with solution architects and functional consultants to align business requirements and configurations Translate process changes into clear role-based change impacts Change Strategy & Adoption Design and execute integrated change management strategies spanning sponsorship, communications, training and reinforcement Conduct change impact and readiness assessments; identify resistance and mitigation plans Coach executive sponsors and line leaders as visible change change champions Design and facilitate workshops, town halls, and engagement sessions Develop training strategies that build role-based capability - not just system knowledge  Benefits Realization Define adoption and success metrics bridging system usage, process performance, and human behavior Monitor post-implementation benefits realization and recommend corrective actions Facilitate retrospectives and continuous improvement cycles Practice Development Contribute to thought leadership, methodologies, and reusable assets Convert client deliverables into templates, playbooks, and accelerators Document case studies, lessons learned, and best practices What You Bring...  Bachelor’s degree in Business, Management, Organizational Development, or related field 3+ years in consulting, advisory, business transformation, or change management Experience supporting ERP, CRM, or cloud transformations (Microsoft Dynamics 365 strongly preferred) Working knowledge of change management methodologies (Prosci/ADKAR, Kotter, or similar) Strong analytical skills: business cases, KPIs, process mapping Excellent facilitation and executive communication skills Comfort working across multiple engagements and ambiguous environments Experience in a Microsoft partner consulting environment Familiarity with BPM frameworks and tools (BPMN, APQC, Visio, Mavim) Experience with AI/Copilot adoption and organizational change The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.  

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From the first day I started working at HSO, no one ever asked what I’ve been doing. There is a strong mentality of just taking ownership of your own duties, and the culture makes space for people to trust each other.

Peter van Haaften Sales Director

An incubator for success

Good ideas are worth nothing if they cannot come to fruition. Peter is a pragmatic self-starter, and he found a perfect match in HSO International. “From the first day I started working at HSO, no one ever asked what I’ve been doing,” he joked. “There is a strong mentality of just taking ownership of your own duties, and the culture makes space for people to trust each other.”

The entrepreneurial culture and flat structure at HSO enable a high level of collaboration and transparency. “You are encouraged to innovate in applying the technology, but it’s not about selling dreams,” Peter affirmed. “It’s about doing what is best for the client, even if that means advising them against something that is not good for them.”

Being able to build that rapport with the client is key to helping projects realize their full potential. “We don’t just hand out plug and play solutions,” he added. “It’s more like dancing a tango, where you can guide them to the right place, with a strong partnership and sponsorship from the top.”

"We need people with a fundamental entrepreneurial nature, who create their own opportunities. The focus should not be on selling but instead on truly becoming a trusted advisor to our customers."

All vacancies at hso

Developing the next generation

As a father of five, Peter understands how important it is to set the next generation up for success. That’s why he’s been stepping away from tactical and local issues to a more strategic and global perspective. “I’d like to mentor and coach the next generation to help them become trusted advisors for our customers,” he shared. “If you have some business experience and are good at understanding processes, we want to talk to you.”

But who has what it takes to join the ranks of customer engagement in one of the best digital solutions companies in the world? “We need people with a fundamental entrepreneurial nature, who create their own opportunities. The focus should not be on selling but instead on truly becoming a trusted advisor to our customers,” said Peter. In his experience, success today demands a cocktail of “soft” skills: “Curiosity to get into the weeds of what you’re selling, eagerness to learn and communicate, a high level of trustworthiness, and emotional intelligence.”

Peter doesn’t like to take credit, but we can tell you: He excels in these areas and offers an additional key ingredient to success—the boldness to continuously push boundaries.

why work at hso?

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