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Micro Interview with Nicola Hannay

Micro Interview from our Micro lesson series with Nicola Hannay, Head of Marketing, HSO

Meet
Nicola Hannay
Head of Marketing

Grant me the serenity to accept the things I cannot change, the courage to change the things I can, and wisdom to know the difference.

Each morning starts with a small win, ten minutes of Duolingo and a quick workout set the tone for the day.
Meet Nicola Hannay, Head of Marketing at HSO UK. Nicola has a clear plan in hand, and she likes to dive into work, balancing focus and efficiency. Workdays are mapped out and managed with precision and clear boundaries that ensure evenings are spent enjoying family, food, and relaxation.

What’s your work routine?

Wake up, do 10 minutes Duolingo, have a workout, shower and get to my desk. Check calendar and email. Be as efficient and effective as possible. Aim to take a lunch break. Aim to finish by 6.30pm. Make dinner. Eat with the family....and relax.

What’s one misconception about technology projects you’ve come across?

They run smoothly all the time, from start to finish.

What metrics matter most in a tech project?

Time to value/ROI.

Something you wish you’d known about your work when you first started?

Marketing is not an exact science and no matter how brilliant the strategy, if the message doesn’t land, the impact is lost.

What did your biggest professional failure teach you?

Know who you can trust.

The #1 thing that helps organisations get value from their technology projects?

Understanding that they are, first and foremost, change management projects. Success depends on bringing people with you.

Your parting piece of advice?

Grant me the serenity to accept the things I cannot change, courage to change the things I can, and wisdom to know the difference.

Check out our vacancies

GB Manchester

Consulting & Technology

D365 Support Consultant

About HSO HSO Success and Ambition HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. PURPOSE OF THE ROLEYou will play a vital role in D365 F&O or CE Support, taking responsibility for providing prompt and professional 2nd Level Support to the HSO Customer base according to SLA and Customer Contractual requirements. REPORTING LINEAs part of the Support Team, you will report to a Support Team Lead. JOB FUNCTIONEnsure all support tickets are effectively managed with minimum disruption to the client.Support issues are responded to and resolved/plan established within agreed timescales. Provide regular feedback to customers regarding the progress of support ticket status.Test own allocated developments/fixes before delivering to customers. Take responsibility for the successful Support Delivery to a number of your owned ‘key accounts’. Build great relationships and become a Trusted Advisor to your owned customers. Work as part of a the wider Managed Services team. Participate and engage in cross team knowledge transfer to ensure best use of staff resources and inter-departmental growth and development across various Industry teams and Service Lines. Contribute to HSO's knowledge base by documenting and participating in internal training and knowledge-sharing programs.

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Remote GB

Consulting & Technology

AI Technical Architect

About HSO HSO Success and Ambition HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.  Job Purpose: The AI Architect will enable the creation of innovative, ethical, and reliable cloud solutions that stand out on a global scale to enhance the lives of people and organisations. This includes, but is not limited to: Supporting the development and implementation of our enterprise AI strategies and roadmaps. Scoping and leading the development of frameworks, reference architecture, tooling, costing, governing standards, and principles. Leading the design, migration, data modelling, implementation, testing, support, deployment, architecture, and maintenance of solutions that use, or will use AI in future. Qualify new customers and assist existing customers to envision new opportunities and map out enhancements to existing solutions that meet business needs.   Key Responsibilities:  Supporting customers with their AI Implementation across infrastructure, security, licensing, management, and migration. Lead, design and implement data driven AI projects end to end, working both independently and/or leading a team to meet project requirements.  Working collaboratively with our other Cloud Services teams to deliver exceptional solutions to our clients across the full range of Microsoft technologies. Reviewing and automating business processes. Work directly with the customer to scope out and deliver maintainable, well tested solutions that leverage cloud technologies where possible. Provide sound technical support to clients for common and complex Data & AI issues, while identifying opportunity for architectural, cultural, and technical improvements. Lead, design, and apply AI architecture patterns to projects and solutions.  Develop and improve AI solutions and related development lifecycles, using best practices and a DevOps mindset. Deliver workshops to clients to upskill them and support with the uptake of new technologies, while identifying opportunities for improvements in workshop design and delivery. Understand and implement solutions outside of AI that may interact with developed solutions. Proactively seek out and learn emerging technologies, explore new and innovative use cases, and build collective knowledge across the Aware Team.  Ensure you have a clear understanding of the HSO core values and HSO best practices. Act as a Mentor and coach for our Data & AI team to ensure team members are meeting their project and customer goals.

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GB Manchester

Consulting & Technology

Senior D365 CE Consultant

About HSO: HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required.Reports to: CE Services DirectorJob Purpose:The Dynamics CE Senior Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and post go-live support.Key Responsibilities:· To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle.· Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software.· Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client’s requirements.· Working with Project managers to ensure activities are kept within budget/time constraints and delivered to agreed quality guidelines.· The creation of high quality and sustainable client solutions and project documentation including support for testing activities.· Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices and based on Microsoft Dynamics CE standards and supported configuration/customizations.· Manage customer expectations regarding the solution whilst ensuring the maximum use is being made of the software.· To provide 2nd level assistance to the support team in the evaluation and resolution of Dynamics CRM issues of a functional nature.· To work closely with the CE Team Leader, Solution Lead, Project Managers and the Development Team.· To work closely with HSO Dynamics CE Customers, to build relationships and provide a professional and quality service at all times.· Knowledge base for end users and team members on implementations. This can be product knowledge or industry expertise.· Deliver all consultancy and development work according to our Project Methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget.· Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations.· Meet and exceed customer expectations of business knowledge, skills and behaviour.· Identify business/project risk and mitigate or communicate, as necessary.· Work on own initiative and with minimal support if needed.· Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.· Communicate progress updates to relevant parties both formally and informally.· Lead customer focused solution playback sessions.· Delivery of end-user training for clients.· To carry out additional duties as may occur from time to time as instructed and agreed by your line manager or Director.· Ensure that all Microsoft Certifications and Accreditations required to fulfil this Role within HSO are met as determined by you and your Line Manager or Consultant Director.

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