Meet Tudor Radoi, who propels HSO clients to the next level

Tudor has grown into a Business Intelligence Consultant at HSO International, helping a portfolio of global clients decipher their toughest challenges and develop solutions that give them a competitive edge.

Meet

Tudor Radoi

Business Intelligence Consultant | HSO International

"Sometimes, you just know it's time to grow. That’s why in the winter of 2021, Tudor Radoi packed his bags, and together with his wife left their native Romania to seek new, challenging careers in Amsterdam."

A deep passion for connecting with others

Sometimes, you just know it's time to grow. That’s why in the winter of 2021, Tudor Radoi packed his bags, and together with his wife left their native Romania to seek new, challenging careers in Amsterdam. But the most important thing Tudor brought with him was not packed in a suitcase, nor learned during his time at the prestigious Bucharest University of Economic Studies. If you are fortunate enough to meet him, you will immediately realize what sets him apart is his contagious good attitude and ability to connect with others on a personal level.

Today, Tudor has grown into a Business Intelligence Consultant at HSO International, helping a portfolio of global clients decipher their toughest challenges and develop solutions that give them a competitive edge. He was kind enough to give us a peek into his life, reveal how working at HSO facilitates his professional development, and give us some tips for success.

Tudor is not new to consulting. From the beginning of his career, he has been involved in Enterprise Resource Planning and Performance Management projects. But his passion for helping others quickly led him to more client facing roles, and he became a Business Intelligence and Dynamics 365 Consultant working for other Microsoft partners. Before long, he could not get enough and knew it was time to raise the stakes with a globally minded company.

A pragmatic positive attitude

In business, teamwork and customer service are facts of life. While technical acumen is a must, it must be accompanied by social and emotional intelligence. Tudor doesn’t just navigate these relationships effortlessly. His positivity is a multiplier in working with colleagues and customers alike, and stimulates the entire team to put forth ideas that push the limits.

But Tudor is not just full of good vibes. He keenly identifies the boundaries of the business landscape from a realist’s point of view and can clearly lay out possible courses of action to his teammates and customers. “I like to bring a positive energy to the table, but still make sure I am being clear about what we realistically can do for a client,” Tudor says.

His collaborative and personal manner enables him to push those boundaries and really connect with the client’s needs so the team can develop the best possible solution. “It is important that we are focusing on adding business value to the customer, not just creating an app that fills a gap,” Tudor adds.

MK Skopje

Customer Success / Support

24/7 Customer Service Engineer

Description Are you a dedicated Customer Service Engineer ready to support global clients around the clock? HSO is seeking a skilled and proactive 24/7 Customer Service Engineer to join our support team. In this role, you will provide technical assistance and issue resolution for Microsoft Dynamics 365 solutions, ensuring continuous service availability and customer satisfaction. You will work in a rotating shift schedule to deliver high-quality support across multiple time zones. About HSO At HSO, we’re more than a global IT consultancy—we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning—where every voice matters and every idea can spark change. Responsibilities Provide timely and effective responses to client issues, ensuring concerns are addressed with urgency and care. Demonstrate empathy and professionalism to assure customers their challenges are being taken seriously. Deliver and support international implementations of Microsoft Dynamics 365 Finance & Operations (formerly AX). Provide business and application consulting services to clients across various industries. Design and develop high-quality, scalable, and sustainable solutions tailored to client needs. Meet and exceed customer expectations through strong business acumen, technical expertise, and professional conduct. Identify potential risks in projects and proactively mitigate or communicate them as needed. Maintain clear and consistent communication with stakeholders through formal and informal updates. Represent HSO Global Services with integrity, professionalism, and a positive attitude at all times. Proactively advise clients on industry best practices to enhance business performance. Work in a rotating three-shift schedule (day, evening, and night) to ensure uninterrupted 24/7 support across global time zones. Requirements University degree in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering, Management, Computer Science, Information Science, or a related field. Strong desire to learn and grow professionally. Self-motivated with a drive to challenge yourself and improve continuously. Experience with ERP systems, preferably Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX (a plus). Proven ability to communicate effectively across all levels of an organization in customer-facing roles. Solid understanding of business requirement analysis, process mapping, modeling, and documentation. Exposure to pre-sales activities is an advantage. Excellent command of professional English, both written and verbal. Willingness and ability to work in a rotating shift schedule. Benefits Competitive Compensation and Bonus Package: Receive a competitive salary aligned with your experience and a performance-based bonus to recognize your achievements and contributions; Private Healthcare Insurance: Your health and well-being are important to us. Enjoy comprehensive private healthcare coverage to ensure your well-being and access to high-quality medical care when needed; Hybrid Work Environment: Benefit from a flexible hybrid work model that allows you to balance time between the office and home, optimizing productivity and work-life harmony; Innovative Office and Inspiring Culture: Thrive in our vibrant, centrally located office, equipped with cutting-edge technology to enhance your workday. Enjoy a positive workplace culture that fosters collaboration, creativity, and continuous professional development; International Teams and High-Scale Projects: Collaborate with international teams on large-scale projects for leading corporations, gaining valuable experience and advancing your career; Connect, Grow, and Develop: Engage in our Tech Updates sessions and informal team events that build a strong sense of community and make work enjoyable. Plus, take advantage of comprehensive learning and development opportunities, including access to the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your professional growth and certification goals; Sports Subscription: Keep active and energized with our Sportmaster subscription, offering you access to top-notch fitness facilities and activities to support your health and well-being; Vacation Days: Recharge and unwind with 23 days of vacation, giving you ample time to relax and pursue your passions outside of work;

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GB Manchester

ERP & CRM (e.g. D365 F&O, D365CE)

Junior Delivery Manager - Optimisations

About HSO HSO Success and Ambition HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for in 2021, 2022, and 2023. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. PURPOSE OF THE ROLE Responsible for supporting delivery and senior delivery manager in managing a portfolio of customers and optimisations/enhancements against a set of customer-agreed operational and financial targets, as well as managing your own backlog of work and customers. To provide support in planning, resourcing, direction, focus, communication and results on behalf of the Delivery team in Optimisation projects that leads to excellent feedback from Customers based on accurate and timely reporting. Overview of Key Responsibilities Processes Play a key role within ‘HSO Managed Services’ to ensure a first-class service is delivered to new and existing Customers. Ensure that all assigned small, medium and large Optimisations are delivered to customers on time and within budget, ensuring that required PSC levels are maintained at all times. Ensure that all invoicing is completed to a timely and accurate standard, ensuring that any potential overruns in budgets are flagged at an early stage and fully approved by the customer ahead of formal invoicing. Use the MSFT DevOps application to capture all ongoing tasks and updates internally, and other systems as required to ensure communication with the customer is regular and accurate. Carry out additional duties as may occur from time to time as instructed and agreed by the Managed Services Team Lead. In all activities, ensure timely completion of internal process and requirements as per the Company Handbook and operate in such a manner as to conform to the Company’s Quality System. Operate to HSO ISO27001 and GDPR policies and procedures. Always represent HSO in a professional and positive manner, to always adhere to health and safety policy and any other requirements relating to care of equipment. Ensure releases for customer are done in line with other HSO and customer activities. Project & Stakeholder Management Ensure any concerns around quality of deliverables are captured and escalated so as to be clear with customers around potential impact on timescales and financials. Ensure any changes in plans or delivery are explained to customers to ensure expectations are set and met. Produce and own a resourcing plan to fulfil upcoming tasks in the most cost-efficient manner available. Lead regular alignment calls with delivery teams for progress updates. Complete real-time reporting for use with team colleagues, customers and Senior Management. This will include the need to capture hours utilised against ongoing project and profitability of services. Be available as a point of contact for optimisations projects where required. Take ownership of ongoing communication and work with other Managed Services teams to work to resolve issues. Be involved within the Change process on behalf of Customers, ensuring that scheduled changes are progressing as required and stakeholders are kept up to date. Ensure any changes being deployed through a live, Production environment are presented and approved at CAB ahead of any formal deployment. Contribute, where possible, in the development and management of DevOps and other MS systems in order to help provide accurate KPI’s regarding time to deliver estimates, work orders and delivery of programmes of work to customers. Visibility and Representation Carry out additional duties as may occur from time to time as instructed and agreed by the Managed Services Senior Leadership Team (SLT). Act as an advocate for Managed Services to the organisation. Raise any areas of concerns to the relevant roles in managed services (project dependent) and line manager in a timely manner. Work with the PMO team to ensure that timesheet codes are available for HSO employees for all customer projects including tasks to be completed. Requirements Essential EXPERIENCE AND SKILLS Previous experience in a project office/project delivery role. Project Management qualification (preferred). Strong Microsoft Office skills, including Microsoft Project. The ability to work in a busy environment and remain calm under pressure. The ability to work well within a team and develop good relationships with stakeholders, both internally and externally. High degree of self-motivation. Ability to work to tight timescales. Good communication and facilitation skills. Exposure to and use of project management methodologies and lifecycle (ability to hold meaningful conversations with PMs and be prepared to challenge where necessary). KEY COMPETENCIES Commercial awareness. Clear verbal, written and listening communication. Critical thinking and problem-solving skills. Proven planning and organisation of multiple workstreams. Able to make a situational decision. Will deliver work through others. Able to work independently or in a remote or face to face team. Negotiation skills. Conflict management skills.

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CA Remote

Marketing & Communications

Global Performance Marketing Manager (Paid Media)

Description At HSO, we’re looking for a Global Performance Marketing Manager to drive growth through paid digital campaigns across multiple channels worldwide. This is a hands-on role for someone with solid experience running and optimizing campaigns across search, social, display, and newer platforms. The ideal candidate will be comfortable building and managing multiple campaigns, analyzing data, and making smart recommendations to improve ROI, pipeline, and customer acquisition. Strong knowledge of PPC, paid social, and conversion optimization is essential. Key Responsibilities: Develop and execute paid media strategies to drive lead generation, pipeline creation, brand awareness, and customer acquisition. Plan, execute, and develop paid media campaigns across platforms such as Google Ads, Microsoft Ads, Meta (Facebook & Instagram), LinkedIn, YouTube, and other programmatic tools. Manage and run multiple campaigns simultaneously across different markets for regionally disperse teams. Optimize campaigns through A/B testing, bid adjustments, audience segmentation, and ad copy enhancements. Monitor and report on key metrics such as ROAS, CTR, CPC, CPA, pipeline contribution, and revenue impact. Conduct market, keyword, and audience research to identify new growth opportunities and improve targeting strategies. Collaborate with creative, brand, demand generation and local marketing teams, to align performance marketing with wider campaigns and messaging. Manage budgets and allocate spend efficiently to maximize ROI. Provide detailed campaign reports, insights, and recommendations to stakeholders. Stay up to date with the latest paid media trends, platform updates, competitor activity and industry best practices. Requirements 5+ years’ experience managing multi-channel paid campaigns at scale (global or multi-market experience strongly preferred). Proven track record of driving measurable business results (pipeline, revenue, ROAS, ROI, etc.) through paid media. Hands-on proficiency in Google Ads, YouTube Ads, Meta Business Suite, LinkedIn Campaign Manager, and other programmatic platforms. Knowledge of SEO principles and how they integrate with paid media strategies . Experience working with multiple clients and campaigns simultaneously. Experience managing large campaigns in multiple international markets. Strong analytical skills and experience working with data to drive decisions and interpret insights. Knowledge of audience targeting, retargeting strategies, and lookalike audiences. Experience with CRO, landing page optimization, and working with web/UX teams. Benefits Growth & Development We offer professional freedom, flexibility, and a clear path for career development. Collaborative Culture Join a supportive, open environment where colleagues are always ready to help. Career Opportunities We recognize your talents and ambitions, and we’ll help you grow into your next role. Attractive Compensation Enjoy a competitive salary, laptop, mobile phone, flexible incentive plan, and a modern, collaborative space. Ready to Apply? If you’re excited about this opportunity and want to make an impact in a global marketing team, we’d love to hear from you. Apply now—your first interview could be just around the corner!

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“I really enjoy the energy and challenge of working with people from different backgrounds, for a global portfolio of clients. It’s an organization with a very flat structure, where you are trusted to take care of your work when and where you see fit."

Tudor Radoi Business Intelligence Consultant | HSO International

Regardless of their background, everyone shares the same values

"Of course, there is a certain amount of scheduled collaboration, but when you are comfortable and have more freedom, productivity goes up. We have very supportive colleagues at HSO. Regardless of their background, everyone shares the same values and is willing to help you out, so you never feel like you’re stuck.”

Tudor has had his share of complex projects. In his personal philosophy, one of the keys to success is going boldly where you have never been before. “You have to be willing to step out of your comfort zone,” he says. Speaking on recent work for a client, he shared how his team rose to the challenge.

Personal and professional growth

“From a management perspective, I receive a lot of support to develop myself and grow professionally. This really is the place to be if you want to work on international projects and feel like the whole organization has your back.”

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Succeeding in a high-stakes global environment

“The customer had critical needs that we needed to address accurately, and we had to translate what they had done in the past into what they actually wanted for the future,” Tudor shared. “It required us to single out key persons in the client's operation and work closely with them through various iterations as we tweaked our solution.” Every day, he strives to find more innovative ways to tackle the problem at hand.

Beyond that, Tudor credits continued personal and professional growth. “If a good opportunity comes your way, don’t let it go to waste,” he asserts. That’s an area where Tudor leads by example, and we’re excited to see him reach new heights while making a positive impact on colleagues and clients at HSO.

why work at hso?

A deep passion for connecting with others

A pragmatic positive attitude

24/7 Customer Service Engineer

Junior Delivery Manager - Optimisations

Global Performance Marketing Manager (Paid Media)

Regardless of their background, everyone shares the same values

Personal and professional growth

Succeeding in a high-stakes global environment

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