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HSO Customer stories
How Microsoft Dynamics 365
is powering Hoshizaki’s growth strategy
Hoshizaki is combining HSO's Enterprise Architecture-led approach together with the right technology platform to support its future as a modern manufacturing organisation.
Hoshizaki Europe manufactures ice machines, used around the world, at its UK facility in Telford.
Hoshizaki is a business with ambitious growth plans yet held back by an ageing ERP platform. They decided to undertake a strategic review to reassess how technology could better support its growth plans.
In this short video, Hoshizaki shares how working with HSO and Microsoft Dynamics 365 is helping them build out a roadmap and platform to grow with confidence and speed.
A manufacturing transformation story (more than a system upgrade)
Hoshizaki had outgrown its legacy ERP. AX 2012 was out of support, heavily customised, and increasingly restrictive as production volumes and operational complexity grew.
Rather than rushing into implementation and working with HSO, Hoshizaki focused on getting clarity first: understanding their readiness, defining best‑practice processes, and building a roadmap aligned to their growth strategy.
This video explores how that approach is setting the foundations for long‑term success.
In this video, you’ll hear how Hoshizaki:
- Partnered with HSO to align technology decisions with business outcomes
- Defined a clear enterprise architecture and transformation roadmap
- Quantified business value before committing to change
- Balanced ambitious growth targets with pragmatic delivery
- Reduced risk by prioritising, stabilisation and standardisation over customisation
- Prepared their organisation for scalable, modern manufacturing
This wasn’t about getting a new system live quickly. It was about making sure we were ready, aligned, and clear on the value before moving forward.
Why HSO?
As a leading Microsoft partner for manufacturing organisations, HSO specialises in helping businesses move from legacy ERP to Microsoft Dynamics 365 with confidence.
For Hoshizaki, HSO supported:
- Enterprise Architecture and discovery
- Business Value Assessment
- Best‑practice process design
- A phased, low‑risk transformation approach
The result? A clear, evidence‑based roadmap that supports both short‑term priorities and long‑term ambition.
Built for modern manufacturing
Microsoft Dynamics 365 provides a single, integrated platform across finance, supply chain, manufacturing, and warehousing that enables manufacturers to:
- Improve production efficiency and control
- Increase visibility across the supply chain
- Support growth without excessive customisation
- Standardise processes while remaining flexible
This foundation is central to Hoshizaki’s transformation journey.
What sets HSO apart
HSO is a Business Transformation Partner with deep industry expertise and global reach. HSO leverages the full power of the Microsoft Cloud to transform how people work and engage customers, ultimately accelerating the impact of cloud transformation and improving overall business performance. Large enough to serve, small enough to care.
Consistent Global Delivery Capabilities
HSO offers global delivery capabilities alongside 24/7 managed services to expedite business transformations for multinational corporations. Our unified global delivery methodology and template approach ensure consistent implementations worldwide, enabling cost-effective solutions with predictable outcomes.
100% Microsoft Focus
HSO is a full service Microsoft Partner, having achieved all six Microsoft Cloud Partner Program Solution Designations, with each designation being anchored on the Microsoft Cloud: Business Applications, Data & AI (Azure), Digital App & Innovation (Azure), Infrastructure (Azure), Modern Work, and Security.
HSO Academy
HSO Academy is an integral part of the HSO culture for the further development, continuous improvement and certification of HSO employees. We invest in our people with ongoing training programs, delivering the most impact on your business.
HSO Offerings
HSO develops solutions for our customers that leverage the latest cloud and AI technologies from Microsoft. Our industry-focused products address the vertical and horizontal needs of the markets we operate in, accelerating our customers' digital transformation and enabling them to become digital leaders in their industry.