About HSO   

HSO is a Microsoft focused, business transformation partner, with deep industry expertise and global reach. We leverage the full power of the Microsoft Cloud to transform the way in which people work and engage customers, accelerating the impact of cloud transformation and improving overall business performance. By leveraging the power of Dynamics 365, Generative AI, Data, AI, Copilot capabilities and the Microsoft Cloud, HSO helps companies innovate faster, by modernizing business operations, adopting data-driven intelligent automation, delivering real-time insights and connecting the enterprise.

Founded in 1987, HSO has more than 2,500 professionals throughout EMEA, the Americas and Asia and is one of the world’s top business solution and implementation partners. We are a member of Microsoft’s elite Inner Circle, representing the Top 1% of partners worldwide.

HSO specializes in industry sectors such as Retail, Manufacturing, Professional Services, Financial Services and Public Sector. HSO has been recognized as the global winner of the 2023 Partner of the Year Award for D365 Finance and as a Finalist for D365 Sales and Marketing. In addition, we have been awarded ‘Best Tech Company 2021 to Work For’ and the ‘6th Best Large Company to Work For’ in 2022. 

At HSO we take pride in being large enough to serve, but small enough to care. Both for our customers and colleagues. We are uniquely positioned to empower you to transform your career, without compromising your life goals and we take pride in investing as much in our people as we do in our clients. Our culture and values support entrepreneurial mindsets and attitudes, where your voice will always be heard.

Role Overview 

Joining our Internal Systems team, you will act as the technical and operational engineer for our UK team and our Global Maintenance Hub. 

You will manage the "health" of our IT systems, proactively identifying opportunities to consolidate vendors and services. While our Manchester footprint is evolving toward a cloud-hybrid model, you will ensure local business continuity and provide a vital support anchor for our junior team members. We are looking for someone with a drive to continuously improve, and we are happy to support you if you have the core technical experience and the aptitude to grow into these broader responsibilities. 

Key Responsibilities 

Global Maintenance & Strategic Optimization

• Service Consolidation: Proactively identify opportunities to streamline services, consolidate 3rd-party suppliers, and reduce technical debt across the Global IT Framework. 

• Global Collaboration: Participate in the Hub Owner Collaboration Forum to ensure Manchester’s local practices align with (and influence) global standards. 

• Proactive Maintenance: Move beyond reactive fixes to manage systemic health—including rigorous backup management, patch cycles, and lifecycle planning. 

• Mentorship: Act as the technical anchor for the local team, providing "on-the-job" coaching to junior staff during complex troubleshooting. 

 Systems & Infrastructure Ownership

• Core Infrastructure: Oversee the remaining physical footprint, including firewalls, access points, switches, and virtual servers (VMs). 

• Vendor Management: Act as the primary interface for 3rd-party specialists. You will manage these relationships to ensure project delivery and performance standards are met. 

• Asset Lifecycle: Oversee IT assets, including laptop provisioning, mobile contracts, and hardware warranties, ensuring the inventory is optimized for cost and performance. 

• Scheduled Maintenance: Execute necessary out-of-hours updates (e.g., server patching) to minimize impact. (Note: No formal 24/7 on-call rotation). 

 Compliance, Security & Documentation

• Security & Incidents: Investigate and resolve security-related incidents in collaboration with the Information Security Manager. 
• Audit Participation: Support ISO/Audit activities by ensuring all managed systems and controls are documented and followed correctly.
• Technical Documentation: Maintain and update critical environment records, including network diagrams (LAN/WAN/WLAN), IP ranges, and VLAN configurations. 
• Disaster Recovery: Ensure backup and DR protocols are documented, regularly tested, and updated. 

Required Experience 

Technical Knowledge

• Expert-level administration of Active Directory and Microsoft 365 (including SharePoint and Azure AD). 

• Strong grasp of networking fundamentals, such as: TCP/IP, DNS, DHCP, VPN, and Firewall administration. 

• Experience with server virtualization and backup solutions (SAN/NAS). 

• Familiarity with Windows deployment automation and mobile platforms (iOS/Android) is a plus. 

Skills & Qualities 

• You will have the ability to solve complex problems independently within agreed timeframes. 

• You will be able to apply best practice to align the Maintenance Hub’s activities with wider organizational goals and business growth. 

• You will be able to explain high-level technical concepts to non-technical users and build strong relationships with global stakeholders.

Location

This is an office-based role with expected attendance in our Manchester office in Sale 2-3 days per week.

Total Reward

We offer competitive and equal pay which reflects the skills, experience and performance of the individual. Any reward package will be discussed honestly during the interview process.

Our people have the opportunity to earn performance-based bonuses or commission, and everyone can benefit from paid holiday, private healthcare, private dental care, life assurance, pension, retail discounts and monthly wellbeing activities.

Studies suggest that women tend not to apply for a job if their CV isn’t a perfect fit. Here, talent takes precedence over experience. So if you like the role and think you could be great at it in time, go ahead and apply. HSO is an equal opportunity employer. We will consider for employment any applicant and provide reasonable accommodations for an individual with disabilities - just let us know how we can support you.