Life at HSO
Grant Bean
Managed Services Service Line Director
Marketing Ops & Lead Management Coordinator (Part-Time Contract)
Skopje, MK
Marketing & Communications
Hourly Contract
Marketing Ops & Lead Management Coordinator (Part-Time Contract)
Skopje, MK
Marketing & Communications
Hourly Contract
Role introduction
At HSO, we’re looking for a Marketing Operations & Lead Management Coordinator to support our global marketing and sales efforts by managing the flow of inbound leads from various channels. In this role, you will play a key role in managing the global flow of inbound leads from various channels. You’ll own the lead qualification, follow-up, and routing process, and collaborate closely with Sales and Marketing teams across business units to ensure every opportunity is properly pursued and tracked.
This is a part-time position (16–20 hours/week) for an initial duration of 3–5 months, with the potential to evolve into a full-time role and expand to include special projects as the needs of the Global Marketing Team grow. It’s an excellent opportunity for someone looking to gain hands-on experience at the intersection of sales operations, marketing operations, and Microsoft’s partner ecosystem—while growing alongside a dynamic and scaling team.
About HSO
At HSO, we’re more than a global IT consultancy—we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies.
As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions.
Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning—where every voice matters and every idea can spark change.
With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale.
Key Responsibilities
- Own the lead flow process for all inbound leads from Global channels, such as website forms and global campaigns, including initial qualification, follow-up, and routing to business units.
- Monitor and manage inbound leads from other sources, such as Microsoft AppSource and Partner Center, ensuring timely follow-up by business units to prevent expiration or decline.
- Collaborate with Sales and Marketing teams to accurately track lead outcomes within CRM and improve the lead-handling process.
- Assist with marketing operations tasks, including campaign tracking, lead source attribution, basic reporting, and process documentation.
- Support cross-functional special projects and evolving operational needs, with opportunities to take on expanded responsibilities as the role grows.
Requirements
- Proven experience in software marketing, demand generation, and sales enablement.
- Strong administrative and operational skills with deep understanding of lead flow processes and CRM/marketing automation platforms.
- Excellent communication, project management, and cross-functional collaboration skills.
- Experience with Microsoft Dynamics 365 CRM and Customer Insights - Journeys is a plus.
- Experience with AppSource, Partner Center, and Microsoft co-sell programs is a plus.
- Bachelor's degree in marketing, business, or related field.
- Strong English communication skills.
Apply now!
Fill out the form below, include your resume and we will get in touch with you shortly.
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Qualify opportunities, lead full sales cycles, and manage bids and proposals through to closure, including through frameworks such as G-Cloud, Digital Outcomes & Specialists, and others. Shape and present tailored value propositions aligned to client goals, drawing on Microsoft technologies including Dynamics 365, Power Platform, Microsoft 365, Azure, and AI/Copilot. Collaborate with internal teams (Pre-Sales, Architects, Delivery, Legal) to create compelling solutions and commercial proposals. Maintain a high-quality pipeline and accurate forecasting in CRM, contributing to regular reporting and leadership reviews. Stay informed on public sector policy, digital trends, funding streams, and procurement developments to support account planning. Represent HSO at public sector industry events, thought-leadership sessions, and Microsoft community engagements. 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Finance & Operations
Staff Accountant
We are seeking a detail-oriented and motivated Staff Accountant to join our accounting team. The ideal candidate will have strong analytical skills, proficiency in Microsoft Excel, and hands-on experience preparing and booking journal entries. This role will support month-end close, reconciliations, and general ledger maintenance to ensure the accuracy of financial reporting. Key Responsibilities: Record and post daily cash receipts Communication with customers regarding outstanding balances Prepare and record monthly journal entries, including accruals, prepaids, and reclassifications Prepare and complete monthly bank reconciliations Perform monthly credit card reconciliations and collect supporting receipts from cardholders Reconcile general ledger accounts and research variances as needed Maintain accurate and organized financial records in compliance with GAAP Assist with month-end and year-end closing processes Support preparation of financial statements and management reports Analyze financial data to identify trends or discrepancies Assist with audits by providing documentation and explanations as required Contribute to process improvements and efficiencies within the accounting function Perform ad hoc analysis and projects as assigned by management Qualifications: Bachelor’s degree in Accounting, Finance, or a related field required 1–3 years of relevant accounting experience preferred Strong proficiency in Microsoft Excel (pivot tables, v-lookups, formulas) Solid understanding of accounting principles and general ledger structure Experience preparing and booking journal entries Excellent attention to detail, organizational, and time management skills Ability to work independently and collaboratively within a team Experience with accounting software Microsoft Dynamics GP or Dynamics 365 a plus BenefitsWe offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
US New York
ERP & CRM (e.g. D365 F&O, D365CE)
Microsoft D365 F&O Finance Functional Solution Architect
As a D365 Sr. F&O Functional Solution Architect you can expect to… Serve as the lead Functional Solution Architect (Sr. FSA) on complex, enterprise-scale D365 F&O implementations, owning overall functional architecture across multiple modules and workstreams Act as a trusted advisor to client executives, translating business strategy into scalable, compliant, and future-ready D365 F&O solutions Own and validate end-to-end functional solution design, ensuring alignment across finance, operations, integrations, data, security, and reporting Lead and contribute to enterprise-level project estimation, including scope definition, delivery approach, resourcing strategy, risk identification, and commercial assumptions Perform the Solution Advisory / Lead Architect role during the analysis and envisioning phases of D365 F&O programs Direct and oversee Business Process Analysis (BPA), Solution Blueprint creation, and Fit/Gap analysis, ensuring recommendations align to industry best practices and Microsoft standards Serve as the functional design authority throughout design, build, test, and deployment phases, guiding teams through complex decision-making and trade-offs Establish and govern testing strategy and issue resolution processes, particularly across functional architecture, integrations, and cross-module dependencies Review, validate, and formally sign off on functional specifications, test scripts, data migration strategies, and deployment plans Ensure training and knowledge transfer strategies are comprehensive and position clients for long-term success, adoption, and self-sufficiency Act as the senior escalation point for functional and solution-related issues during and after go-live, including hypercare and stabilization Contribute to the evolution of HSO’s implementation methodology, standards, and accelerators as business paradigms and Microsoft capabilities evolve Share best practices, lessons learned, and architectural guidance across projects and delivery teams Mentor and guide FSAs, Senior Consultants, and Functional Consultants, raising overall delivery quality and consistency Travel as client and business needs dictate (typically up to ~30%) You’re great at… Mentoring junior technical resources both on-shore and off-shore Articulating architectural options, trade-offs, and risks between different solution approaches Providing senior leadership presence in consulting engagements and client relationships Influencing without authority and driving alignment across large, matrixed organizations Leading and collaborating with cross-functional and virtual teams Balancing strategic thinking with executional rigor Prioritizing effectively and communicating commitments clearly Solving complex business and technical problems with pragmatic, scalable solutions Coaching, mentoring, and developing junior architects and consultants Learning new concepts, industries, and technologies quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s Degree in Accounting, Business Administration, Information Systems, or related field; CPA strongly preferred 10+ years of combined experience delivering Microsoft D365 F&O / AX solutions, including architecting complex, enterprise-wide systems Proven experience leading multi-phase, multi-country, enterprise-scale implementations Deep experience across assessment, analysis, business case development, solution envisioning, planning, deployment, and benefits realization Demonstrated ability to deliver measurable business value at the executive level A strong track record of serving as the trusted voice at the decision-making table Deep understanding of business operations, financial processes, and industry drivers, preferably within Financial Services, Public Sector, Media, or Life Sciences Working knowledge of relevant ISV solutions, integrations, and ecosystem tools Ability to move fluidly between executive-level architectural discussions and hands-on delivery leadership when required Microsoft D365 F&O Financials certifications Familiarity and/or experience with D365 F&O Workflow Flexibility to travel as client and business needs require The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
US New York
Sales & Business Development
Microsoft Public Sector Client Account Executive
As a Public Sector Client Account Executive you can expect to… Build and maintain strong relationships with existing HSO clients while actively seeking opportunities to upsell and cross-sell additional services Position HSO in identifying new opportunities for upselling additional services and solutions to existing Public Sector clients in the Microsoft ecosystem Develop and manage all phases of the existing client sales cycle including managing contract renewals and negotiation terms to maximize client retention Advocate for clients or serve as an Executive Sponsor, representing their needs and feedback to inform product and service improvements Provide clients with insights on new Microsoft technologies and updates that can benefit their business or solve unique Public Sector industry client problems that position the value of HSO Develop strategic accounts and execute sales strategies that prioritize client retention, customer satisfaction, and the expansion of existing accounts Utilize a consultative sales approach to solve client problems and position the value of HSO Work proactively and independently as a hunter within existing clients, developing relationships, driving new business by demonstrating how HSO can continue to meet our clients' business needs Collaborate with sales and technical teams to propose enhancements or expansions to clients' current technology tools and environments Utilize your previous Microsoft and Public Sector experience to manage and grow existing client accounts You’re great at… Serving as the main point of contact for assigned clients, fostering strong and lasting relationships Identifying Public Sector industry trends, competitor activities, and market changes Building and maintaining strong relationships with existing Public Sector clients to understand their business challenges, goals, and objectives, and align HSO offerings to meet their needs Identifying new business opportunities within existing clients, proactively generate leads through various methods, including internal networking, referrals, or client loyalty Monitoring and proactively addressing any issues or concerns, working closely with internal teams to resolve challenges promptly, ensuring satisfaction with the products or services Manage contract renewals and negotiate terms to maximize client retention Regularly communicate with clients to provide updates, share insights, and leverage your sales knowledge of existing Microsoft solutions aligned to Public Sector industry to effectively position HSO Preparing and delivering regular reports on account status, including key performance indicators and milestones Staying updated on the latest trends, advancements, and competitive landscape within both the Microsoft ecosystem and Public Sector industry Sound interesting? If so, you’ll have… Degree in Business, Computer Science, or a related discipline or equivalent education 4+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud or related services Established prior sales experience selling Enterprise Solutions in the Microsoft ecosystem Proven experience in closing business for business applications/technology sales as a Client Account Executive Excellent communication, negotiation, and interpersonal skills Direct Public Sector experience, with the ability to understand and articulate clients' unique business challenges and propose relevant solutions Detail-oriented with strong organizational and time-management skills Ability to thrive in a dynamic and entrepreneurial environment and to work with a team Ability to travel 30% or more BenefitsWe offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
US New York
ERP & CRM (e.g. D365 F&O, D365CE)
Microsoft D365 F&O Lead Finance Consultant
As a Lead Microsoft D365 F&O Finance Consultant you can expect to… Engage in value-adding business and application consultancy that meet the client needs Lead D365 F&O implementations from analysis phase and onward with little supervision from the Functional Solution Architect in a highly visible, client facing role Implement and configure financial modules of D365 for F&O Guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building, help detail the project scope Carry out prototyping plans, procedure documentation and communicate with your team Define functional requirement and design documents that developers can use for enhancements; Finalize and sign-off on FRD and FDD; Perform unit and system test scripts, and deployment plans Drive the team to resolve all issues identified during the testing and QA phases and test enhancements for end-user acceptance and accuracy Organize and manage entire training cycle; Train power users and end users on efficient use of the solution, share ‘tips and tricks’ Travel to client-site when necessary You’re great at… Developing strong functional, analytical, presentation, documentation, training and interpersonal skills Building relationships with clients and partners Prioritizing tasks and communicating commitments Working in a highly collaborative team environment Solving complex problems with creative solutions Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s Degree in Accounting or related field, CPA highly desired 8+ years of experience as a Microsoft D365 F&O Finance Consultant Successfully implemented the following modules: General Ledger, Accounts Receivable, Accounts Payable, Bank and Cash Management, Management Reporter/FRx, Project Accounting Experience participating in all stages of multiple D365 F&O implementation projects Ability to guide others in developing the different components of a gap/fit analysis and fully review and approve gap/fit analysis that will ensure the success of the project Deep understanding of D365 Solution functionality as it relates to the client's requirements Ability to derive effective and scalable designs Expert level of competency in configuration and customizations in D365 Solution Confidence to guide others in developing the different components of functional specification and documentation Ability to develop and manage the testing, QA and training phases of the project Microsoft D365 F&O Financials certifications Flexibility to travel as the needs of clients and our business dictate Benefits:We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
US New York
Finance & Operations
Financial Planning and Analysis Analyst
As an FP&A Analyst you can expect to… Support the annual budgeting process and create regular forecasts to predict future revenues, expenses, cash flow and headcount Maintain and update financial models under guidance from other senior team members to support growth and profitability initiatives Compare actual financial results against budgets and forecasts, and flag key variances for senior team review Assist in preparing high-quality financial reports and dashboards that summarize KPI’s and communicate clearly to other teams Work with other departments to help collect data and support the alignment of financial plans with overall strategic objectives and ensure financial data is understood by non-finance stakeholders Support long-range financial planning that create insights into profitability, utilization, and expense trends Participate in ad hoc analyses (scenario modeling, margin impacts, project tracking) as directed You’re great at… Contributing to process improvements by automating reporting or improving model accuracy Tracking pipeline, bookings, and revenue conversion in partnership with finance and sales teams Multitasking, being flexible & paying close attention to detail Communicating in a timely, professional manner Learning new concepts quickly and thoroughly Support stakeholders by providing financial reporting, analysis, and clear reports Clearly communicating complex financial information in a concise and understandable manner Staying current with both industry trends and the ever-changing growth needs of HSO through continuous improvement Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor's degree in Finance, Business, Accounting, or a related field Minimum of two years of experience as a Financial Planning and Analysis Analyst, preferably within a technology or professional services company Understanding of financial modeling and forecasting techniques with strong Excel skills Ability to summarize and present complex financial information clearly and concisely to various audiences, from operational teams and executives to non-financial stakeholders Strong skills in financial software and tools, especially Excel, and PowerPoint for reporting Familiarity with BI/reporting tools (Power BI, Tableau) a plus Ability to manage multiple projects simultaneously, such as budgeting and reporting cycles against deadlines Strong attention to detail with a meticulous approach to ensure accuracy in financial data and reports in a fast-paced environments Demonstrated ability to maintain confidentiality and handle sensitive financial information with integrity BenefitsWe offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
US New York
Data & AI
Data and AI Presales Technical Solution Architect
We are seeking a highly skilled Technical Solution Architect specializing in Data & AI Presales to join our team. The ideal candidate will have extensive experience with Microsoft Data and AI tools, and will be responsible for creating and demonstrating solutions, as well as building strong relationships with customers and prospects. As a Data and AI Technical Presales Architect you can expect to… Understand customer challenges and requirement around Data & AI Design and architect data and AI solutions that meet business and IT needs Conduct Data & AI assessments, Interview Business and IT teams Conduct Discovery Workshops for Data Engineering, Analytics, Data Integrations, AI and Business use cases Create data and analytics roadmaps, drive hands-on Proof of Concepts (PoCs) and Minimum Viable Products (MVPs) Ensure long-term technical viability of new deployments, infusing key AI technologies where appropriate Conduct technical presentations and demonstrations to customers Collaborate with various departments to ensure seamless integration of solutions Provide technical consultancy and advisory services to customers Build and maintain strong relationships with customers to understand their needs and provide tailored solutions Requirements: Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field 5+ years of experience in Data Science, AI, Machine Learning, Data Architecture and/or consulting Proficiency with Microsoft Azure, including Azure ML, Cognitive Services, Spark, Data Lake, and Microsoft Fabric Strong understanding of AI technologies and frameworks Excellent communication and presentation skills Ability to work collaboratively in a team environment Strong problem-solving and analytical skills Knowledge of database concepts, data science, and machine learning frameworks Good handle around LLMs, GenAI and Conventional AI models Benefits:We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
US New York
Data & AI
Consulting Director, Data & AI
As a Consulting Director, Data & AI you can expect to… Engage in presales efforts including client presentations, workshops, proposals and RFP responses, solution envisioning, and estimating Develop and maintain strong relationships with clients, understanding their business needs and providing strategic AI solutions Oversee the design and implementation of AI and data solutions using Azure and Microsoft Data & AI platform, driving knowledge sharing and innovation across the practice Collaborate with cross-functional teams to ensure seamless integration of AI solutions into clients' existing systems Provide thought leadership, staying up-to-date with the latest trends and advancements in AI and data technologies, helping to shape the future of AI adoption across a wide range of industries Partner with sales teams to shape strategic deals and articulate the value of AI and data platforms, as well as help develop offerings and accelerators to differentiate our AI consulting services in the market Lead and manage the Data & AI consulting team, ensuring successful project delivery and client satisfaction across multiple concurrent engagements providing strategic oversight and problem-solving Guide the design and implementation of enterprise-grade solutions leveraging Azure AI services, CoPilot Studio, LLMs, cognitive services, and the full Microsoft data platform Represent HSO technology events, industry panels, and client forums Assist in leading a growing Data & AI service line and shape the future of AI adoption across a wide range of industries You’re great at… Using your proven Data & AI experience in a consulting leadership role to collaborate with an exceptional team of technologists and business leaders Ensuring data governance best practices are embedded into all solution designs, including data privacy, lineage, quality, and lifecycle management supported by your strong expertise in Azure and Microsoft Data & AI platform Engage in presales activities and envision AI solutions that champion responsible AI and ethical data use in client engagements, helping organizations navigate regulatory requirements and implement transparent, explainable AI models Deep understanding of LLMs and Ability to build solutions using CoPilot Studio, LLMs, Conventional AI Models and Data Platform Excellent leadership and team management skills Strong communication and interpersonal skills, with the ability to build and maintain client relationships Mentoring and developing team members, fostering a culture of continuous learning and innovation Using your strategic vision and insights with a passion for AI and data technologies, Staying current on emerging trends in AI, data science, and Microsoft technologies Handling multiple projects/tasks simultaneously Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor's degree in Computer Science, Data Science, or a related field; advanced degree preferred Minimum of 10 years of experience in Azure and Microsoft Data & AI platform At least 5 years of experience in presales activities, including client presentations and proposal development Significant experience in leading delivery teams and managing complex AI projects Direct experience serving as a senior advisor to clients, helping translate business objectives into scalable AI and data solutions Prior experience overseeing and growing a team of Data & AI consultants, engineers, and architects to deliver Microsoft Data & AI solutions Proven experience in a senior consulting leadership role within the Data & AI space Deep understanding of Microsoft Azure, including Azure AI, Azure Data Lake, Synapse, Fabric, and Databricks Experience delivering solutions using LLMs, CoPilot Studio, traditional machine learning models, and enterprise data architectures Demonstrated ability to lead presales engagements and craft complex AI transformation strategies Familiarity with data governance frameworks (e.g., Microsoft Purview, Collibra) and ethical AI principles (e.g., explainability, fairness, transparency Excellent client-facing skills with a track record of building long-term relationships at the executive level Strong leadership, team-building, and mentoring capabilities Benefits:We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
US New York
Sales & Business Development
Microsoft Cloud Specialty Sales Executive
As a Microsoft Cloud Specialty Sales Executive, you will... Identify and qualify new business opportunities within assigned territory or accounts, with a focus on Microsoft Azure cloud solutions Develop and execute strategic sales plans to achieve sales targets and objectives Build and maintain strong relationships with key decision-makers, including C-suite executives, IT leaders, and procurement professionals Conduct in-depth needs analysis and solution presentations to articulate the value proposition of our cloud offerings Collaborate closely with our technical teams to develop customized solutions that meet the specific requirements of clients Lead contract negotiations and drive the sales process to closure Stay informed about industry trends, competitive offerings, and emerging technologies to effectively position our solutions in the market Provide timely and accurate sales forecasts, pipeline updates, and other reporting as required You’re great at… Develop and execute measurable sales activities focusing on Microsoft-centric solutions and services Collaborate with the sales team, management, and technical experts to identify target markets Build and maintain strong relationships with existing and prospective clients to understand their business challenges, goals, and objectives, and align HSO offerings to meet their needs Identify new business opportunities and proactively generate leads through networking, industry events, referrals, and digital marketing initiatives Develop and nurture a robust pipeline of prospects to achieve and exceed sales targets Leverage your sales knowledge and existing Microsoft ecosystem network to position HSO solutions effectively Manage the end-to-end sales process, including lead qualification, solution scoping, negotiation, and contract close Stay updated on the latest trends, advancements, and competitive landscape as it pertains to Cloud Services within the Microsoft ecosystem Sound interesting? If so, you’ll have… Bachelor's degree in Business Administration, Sales, Marketing, or related field Proven track record of success in selling cloud solutions, preferably with expertise in Microsoft Azure Strong understanding of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS) Excellent communication and presentation skills, with the ability to effectively engage with both technical and non-technical audiences Demonstrated ability to build and nurture relationships with clients and partners Results-oriented mindset with a focus on exceeding sales targets and driving business growth Ability to work independently and as part of a collaborative team environment Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert or Microsoft Certified: Azure Administrator Associate are a plus Ability to travel 30% or more BenefitsWe offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
GB Manchester
Consulting & Advisory
D365 CE Technical Lead
About HSO HSO is a leading global provider of enterprise business solutions and a trusted Microsoft Solutions Partner. Founded in 1987, HSO delivers digital transformation through Microsoft Dynamics 365, Power Platform, Azure, and other Microsoft technologies, helping clients achieve sustainable success. We combine deep industry expertise with technological innovation to create long-term value for our clients across sectors such as Retail, Manufacturing, Professional Services, Financial Services, and Local Government. HSO has been voted in the UK’s Top 10 Best Large Companies to Work For for the last three years running and is proud to have been named D365 Finance Microsoft Partner of the Year and finalist for D365 Sales & Marketing. People join and stay at HSO because we care - about adding value to our customers, delivering what we promise, striving to improve ourselves, being inclusive, and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different from other Microsoft partners. Caring about our people, customers, and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Purpose To deliver application technical consultancy, implementation services, training and support to customers, prospective customers and operational process as required. To work in all areas of project lifecycle from RFP and Tender through to Implementation and support, with responsibility for technical solution design, delivery, and deployment. Reporting to D365 CE Services Director Key Responsibilities: Work closely with Technical Architect to deliver the technical solution that fits with overall technical design. Define project Application Lifecycle Management (ALM) strategy. Manage DevOps: repositories, branching, solutions, build and release pipelines. Ownership of complex development items: C# plugins, JavaScript, PCF controls, and custom pages. Perform Tech design and customisation/code review/QA ensuring best practice coding standards are met. Identification and resolution of performance bottlenecks. For large projects, allocate development work to developers, manage development team on daily basis. Manage application issues both related to standard and bespoke code. Making sure that development satisfies the customer’s functional, technical and business requirements (FDDs & IDDs). Production of Technical Design Documents. Management and definition of environment landscape to fit project needs. To attend weekly project update call and give development update to wider project team. To be an active member of the HSO CE Services Team focused on implementing D365 solutions at our customers. This includes engaging with external customers to understand and shape requirements to achieve desired business outcomes. To support sales and the pre-sales team to ensure workable solutions for prospects are being promoted. Owns technical delivery on projects, with the ability to deep dive into the technical inquiries on proposed solution. To produce architecture and design documentation to agreed HSO standards. To understand the HSO project delivery methodology and apply this implementation approach to all HSO Projects. To work closely with project teams and act as a point of reference/escalation during the implementation, particularly through go-live advising/improving on scalability and performance of the solution. Act as a Technical lead and mentor colleagues to share knowledge. Plan and execute wave release updates. Experience and Skills Essential Solid experience on Dynamics 365 Customer Engagement Apps and Power Platform. Acted as a Technical Lead in at least 3 successful Dynamics CRM projects. Adept at Business Requirement Analysis Adept at working with functional consultants to translate business needs into viable technical solutions. Effectively communicating complex technical concepts, constraints, and solutions to both technical team members and non-technical stakeholders. Solid understanding and design of Environment Architecture. Good understanding of implementation methodologies. Exam passes for relevant Dynamics 365 Customer Engagement technical certifications. Practical knowledge of Dynamics 365 Customer Engagement tables, workflows, Power Automate, customisation and configuration. Desirable Experience of data and application integration to and from Dynamics 365 Customer Engagement. Knowledge of data migration options and processes. Knowledge of other technologies which are complementary to the core Dynamics 365 Customer Engagement solution. Knowledge of ‘Dual Write’ integration framework for integrating Dynamics 365 Customer Engagement with Dynamics 365 Finance & Operations. Key Competencies Excellent communication skills including written, verbal (online meetings), and face-to-face. Critical thinking and problem-solving skills. Planning and organising. Decision-making. Team player. Ambitious for personal development, to take personal ownership and to contribute to the continued success of HSO. Location Based where appropriate whether on client site or in the office or working from home.
CA Toronto
ERP & CRM (e.g. D365 F&O, D365CE)
Product Manager - HSO Studio
Description At HSO, we’re looking for a Product Manager to join HSO Studio - our global product development team. HSO Studio is where ideas become impact: a collaborative, forward-thinking environment where we design and build cutting-edge Microsoft-based solutions that drive business transformation for customers worldwide. As part of this dynamic team, you’ll have the opportunity to solve complex problems creatively, shape industry-leading products, and work with an exceptionally talented global group of engineers, designers, and product experts. In this role, you will help define and deliver the vision, strategy, and roadmap for a portfolio of global products. You will work closely with a Senior Product Manager, who provides strategic oversight across our Professional Services CRM and Power Platform/CE product suite. This position offers a strong growth trajectory, with the potential to step into a product leadership role in the future. As a Product Manager, you’ll collaborate with industry leaders, product marketing, business development teams, Microsoft, and key strategic customers to deliver solutions that drive measurable business impact. You will also help elevate the maturity of our product development organization by applying your experience in effective product management practices, engineering methodologies, and modern ways of working. Key Responsibilities Market & Customer Insights Partner with industry leaders, business development, marketing, and Microsoft to shape go-to-market strategies. Gather feedback from customers and internal teams to identify customer needs and to validate early designs. Use data-driven insights to inform product decisions and strategy. Product Strategy & Roadmap Define and communicate a clear product vision aligned with customer needs and business goals. Build and prioritize the product roadmap collaboratively with stakeholders. Recommend innovative ideas based on market validity, customer value, and technical feasibility. Work with Product Marketing and Support to create collateral for education, sales enablement, and adoption. Identify and define new product features and functionalities that solve customer problems. Strategic Direction for Development Translate roadmap priorities into actionable requirements and user stories for the Product Architect and developers. Ensure the product development team is focused on designing, building, testing and releasing against strategically prioritized product roadmap. Track progress, manage backlog prioritization, and address issues to ensure successful releases. Deliver Business Value Monitor pipeline and financial performance, adjusting strategy as needed. Drive profitability and growth for assigned products globally. Prepare business cases for continued investment and resource planning. Requirements Bachelor’s degree or equivalent. 3+ years’ experience working in cross-functional, globally distributed product development teams and/or engineering teams. Experience with CRM product development - preferably Dynamics 365 Customer Engagement. Familiarity with Microsoft technology stack (Azure, Dynamics 365, Power Platform). Proven ability to collaborate with engineers, business leaders, and customers. Experience in customer-facing roles with a focus on problem-solving and innovation. Strong understanding of modern product discovery and delivery techniques; proficiency in DevOps tools. Experience in professional services industries. Strategic thinker with strong business acumen and data-driven decision-making skills. Demonstrated ability to manage budgets and drive revenue growth. Willingness to travel occasionally across global regions (North America, Europe, and India). Benefits Competitive salary and benefits package. Opportunity to lead product development at the forefront of Microsoft innovation, building cutting-edge tech products that drive business transformation. Opportunity to work with a talented and dynamic global team. Professional growth and development opportunities.#LI-MH1
NL Amsterdam
Marketing & Communications
Global Performance Marketing Manager (Paid Media)
Description At HSO, we’re looking for a Global Performance Marketing Manager to drive growth through paid digital campaigns across multiple channels worldwide. This is a hands-on role for someone with solid experience running and optimizing campaigns across search, social, display, and newer platforms. The ideal candidate will be comfortable building and managing multiple campaigns, analyzing data, and making smart recommendations to improve ROI, pipeline, and customer acquisition. Strong knowledge of PPC, paid social, and conversion optimization is essential. Key Responsibilities: Develop and execute paid media strategies to drive lead generation, pipeline creation, brand awareness, and customer acquisition. Plan, execute, and develop paid media campaigns across platforms such as Google Ads, Microsoft Ads, Meta (Facebook & Instagram), LinkedIn, YouTube, and other programmatic tools. Manage and run multiple campaigns simultaneously across different markets for regionally disperse teams. Optimize campaigns through A/B testing, bid adjustments, audience segmentation, and ad copy enhancements. Monitor and report on key metrics such as ROAS, CTR, CPC, CPA, pipeline contribution, and revenue impact. Conduct market, keyword, and audience research to identify new growth opportunities and improve targeting strategies. Collaborate with creative, brand, demand generation and local marketing teams, to align performance marketing with wider campaigns and messaging. Manage budgets and allocate spend efficiently to maximize ROI. Provide detailed campaign reports, insights, and recommendations to stakeholders. Stay up to date with the latest paid media trends, platform updates, competitor activity and industry best practices. Requirements 5+ years’ experience managing multi-channel paid campaigns at scale (global or multi-market experience strongly preferred). Proven track record of driving measurable business results (pipeline, revenue, ROAS, ROI, etc.) through paid media. Hands-on proficiency in Google Ads, YouTube Ads, Meta Business Suite, LinkedIn Campaign Manager, and other programmatic platforms. Knowledge of SEO principles and how they integrate with paid media strategies . Experience working with multiple clients and campaigns simultaneously. Experience managing large campaigns in multiple international markets. Strong analytical skills and experience working with data to drive decisions and interpret insights. Knowledge of audience targeting, retargeting strategies, and lookalike audiences. Experience with CRO, landing page optimization, and working with web/UX teams. Benefits Growth & Development We offer professional freedom, flexibility, and a clear path for career development. Collaborative Culture Join a supportive, open environment where colleagues are always ready to help. Career Opportunities We recognize your talents and ambitions, and we’ll help you grow into your next role. Attractive Compensation Enjoy a competitive salary, laptop, mobile phone, flexible incentive plan, and a modern, collaborative space. Ready to Apply? If you’re excited about this opportunity and want to make an impact in a global marketing team, we’d love to hear from you. Apply now—your first interview could be just around the corner!
GB Manchester
ERP & CRM (e.g. D365 F&O, D365CE)
Junior Delivery Manager - Optimisations
About HSO HSO Success and Ambition HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for in 2021, 2022, and 2023. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. PURPOSE OF THE ROLE Responsible for supporting delivery and senior delivery manager in managing a portfolio of customers and optimisations/enhancements against a set of customer-agreed operational and financial targets, as well as managing your own backlog of work and customers. To provide support in planning, resourcing, direction, focus, communication and results on behalf of the Delivery team in Optimisation projects that leads to excellent feedback from Customers based on accurate and timely reporting. Overview of Key Responsibilities Processes Play a key role within ‘HSO Managed Services’ to ensure a first-class service is delivered to new and existing Customers. Ensure that all assigned small, medium and large Optimisations are delivered to customers on time and within budget, ensuring that required PSC levels are maintained at all times. Ensure that all invoicing is completed to a timely and accurate standard, ensuring that any potential overruns in budgets are flagged at an early stage and fully approved by the customer ahead of formal invoicing. Use the MSFT DevOps application to capture all ongoing tasks and updates internally, and other systems as required to ensure communication with the customer is regular and accurate. Carry out additional duties as may occur from time to time as instructed and agreed by the Managed Services Team Lead. In all activities, ensure timely completion of internal process and requirements as per the Company Handbook and operate in such a manner as to conform to the Company’s Quality System. Operate to HSO ISO27001 and GDPR policies and procedures. Always represent HSO in a professional and positive manner, to always adhere to health and safety policy and any other requirements relating to care of equipment. Ensure releases for customer are done in line with other HSO and customer activities. Project & Stakeholder Management Ensure any concerns around quality of deliverables are captured and escalated so as to be clear with customers around potential impact on timescales and financials. Ensure any changes in plans or delivery are explained to customers to ensure expectations are set and met. Produce and own a resourcing plan to fulfil upcoming tasks in the most cost-efficient manner available. Lead regular alignment calls with delivery teams for progress updates. Complete real-time reporting for use with team colleagues, customers and Senior Management. This will include the need to capture hours utilised against ongoing project and profitability of services. Be available as a point of contact for optimisations projects where required. Take ownership of ongoing communication and work with other Managed Services teams to work to resolve issues. Be involved within the Change process on behalf of Customers, ensuring that scheduled changes are progressing as required and stakeholders are kept up to date. Ensure any changes being deployed through a live, Production environment are presented and approved at CAB ahead of any formal deployment. Contribute, where possible, in the development and management of DevOps and other MS systems in order to help provide accurate KPI’s regarding time to deliver estimates, work orders and delivery of programmes of work to customers. Visibility and Representation Carry out additional duties as may occur from time to time as instructed and agreed by the Managed Services Senior Leadership Team (SLT). Act as an advocate for Managed Services to the organisation. Raise any areas of concerns to the relevant roles in managed services (project dependent) and line manager in a timely manner. Work with the PMO team to ensure that timesheet codes are available for HSO employees for all customer projects including tasks to be completed. Requirements Essential EXPERIENCE AND SKILLS Previous experience in a project office/project delivery role. Project Management qualification (preferred). Strong Microsoft Office skills, including Microsoft Project. The ability to work in a busy environment and remain calm under pressure. The ability to work well within a team and develop good relationships with stakeholders, both internally and externally. High degree of self-motivation. Ability to work to tight timescales. Good communication and facilitation skills. Exposure to and use of project management methodologies and lifecycle (ability to hold meaningful conversations with PMs and be prepared to challenge where necessary). KEY COMPETENCIES Commercial awareness. Clear verbal, written and listening communication. Critical thinking and problem-solving skills. Proven planning and organisation of multiple workstreams. Able to make a situational decision. Will deliver work through others. Able to work independently or in a remote or face to face team. Negotiation skills. Conflict management skills.
GB Manchester
Customer Success / Support
D365 Support Consultant
PURPOSE OF THE ROLE You will play a vital role in D365 F&O or CE Support, taking responsibility for providing prompt and professional 2nd Level Support to the HSO Customer base according to SLA and Customer Contractual requirements. REPORTING LINE As part of the Support Team, you will report to a Support Team Lead. JOB FUNCTION Ensure all support tickets are effectively managed with minimum disruption to the client. Support issues are responded to and resolved/plan established within agreed timescales. Provide regular feedback to customers regarding the progress of support ticket status. Test own allocated developments/fixes before delivering to customers. Take responsibility for the successful Support Delivery to a number of your owned ‘key accounts’. Build great relationships and become a Trusted Advisor to your owned customers. Work as part of a the wider Managed Services team. Participate and engage in cross team knowledge transfer to ensure best use of staff resources and inter-departmental growth and development across various Industry teams and Service Lines. Contribute to HSO's knowledge base by documenting and participating in internal training and knowledge-sharing programs. Requirements Essential Dynamics AX or D365 Finance & Operations configuration experience. Must have a logical mind set and the ability to trouble shoot complex issues. Desirable One or more specialist Microsoft Dynamics 365 competency would be a distinct advantage Manufacturing/Production knowledge Retail/Commerce Finance /Projects Supply Chain Management Service Management Asset Management Professional Services Technical knowledge including SQL Server, Performance investigation, SSRS reports, Logic Apps, Azure, BI Services. ITIL Certification. PERSONAL QUALITIES Excellent communication and customer interaction skills. Ability to work under pressure and meet agreed targets. Learn and keep up to date with industry-specific functionalities within D365 F&O or D365 CE relevant to customer engagements. Demonstrate a collaborative, supportive, and inclusive attitude on Support Projects. Self-motivated individual. LOCATION Our offices are based in Sale (Manchester), Reading or Glasgow. This role is a Hybrid Working role working mostly remote and meeting once per month in our Manchester office. HOURS Normal office hours are 0900 to 1800. (With one hour for lunch) There may also be occasions when you will be required to work at other times: You may be asked to assist with covering the Service Desk Standard hours of Monday to Friday 08:00-18:00.
NL Amsterdam
Low code (e.g. Power Platform, OutSystems)
Xurrent Application Administrator
At HSO, we’re on a mission to empower our teams with smart, scalable systems that help us serve our clients better and faster. As our new Xurrent Application Administrator, you’ll become a key member of our Business Systems team, working at the heart of a major transformation. Xurrent (4me) is our new internal service management platform, designed to streamline operations and elevate the support we provide to our clients. In this role, you won’t just be maintaining a system—you’ll be shaping how over 300 colleagues in our Managed Services team interact with it daily. You’ll work closely with business stakeholders to tailor the platform to real-world needs, ensuring it evolves in step with our services. With a high degree of autonomy, you’ll have the opportunity to take ownership of the platform and play a central role in how effectively we deliver value to our clients. As a Xurrent Application Administrator at HSO, you will play a pivotal role in our dedicated IT team and responsible for configuring and maintaining the Xurrent Service Management Platform. You will collaborate with business owners to implement new services and ensure up-to-date documentation and training for users. Your key responsibilities and tasks in this role will include: User and Role Management: Oversee the creation, modification, and management of user accounts and roles to ensure secure and efficient access control. Service Management Configuration: Design, configure, and optimize service management processes and workflows to enhance operational efficiency. Automation: Develop and implement automations to streamline repetitive tasks and improve system performance. CMDB Management: Set up, maintain, and manage the Configuration Management Database (CMDB) to ensure accurate and up-to-date asset information. Self-Service Portals: Create and manage intuitive self-service customer portals to enhance user experience and reduce support workload. Requirements Experience with Service Management (e.g., ITIL, USM) and related processes is essential. Proven track record of working in a SIAM (Service Integration and Management) environment Ability to manage multiple service providers and integrate their services into a cohesive and efficient service management system. Ability to translate business needs into technical solutions. Affinity with IT and experience in configuring web applications. Previous working experience with the Xurrent (4me) platform is preferred Analytical, eager to learn, and a team player. Benefits About HSO:We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. We are 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 30 offices across the Americas, Europe, Australia and Asia. Why Choose HSO? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents and ambitions. Fun and success You work in a professional and pleasant working environment with colleagues ready to help each other because success cannot be achieved without cooperation and pleasure! Freedom and responsibility You get a lot of freedom and flexibility to organise your workdays, especially to shape your career. Do you want to be part of a fast-growing company and work with many international colleagues? Then you can apply immediately! #LI-DI
LARGE ENOUGH TO SERVE, SMALL ENOUGH TO CARE
Why work at HSO?
At HSO we take pride in being large enough to serve, but small enough to care. We are uniquely positioned to empower you to transform your career without compromising your life and we take pride in investing as much in our people as we do in our clients.
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Collaborative
At HSO we enjoy a culture of collaboration and support and a collaborative hybrid working model where we team flexibly with purpose at the heart of our working arrangements. We use teamwork not just to meet challenges, but to also promote one another’s success.
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Ever-Evolving
We believe strongly in our values of always learning, always evolving and not standing still. HSO is dedicated to the ongoing professional development of people starting with the training and certification of our early career starters through to supporting senior experienced professionals.
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Value Driven
Our values and culture are attractive to people who want to work with value-driven teams around the world. Collaborating with colleagues and clients who are experts in their field provides an exceptional opportunity in your career to be continuously upskilling and expanding your knowledge and talent for accelerated learning and career progression.
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Entrepreneurial
At HSO we transform the way in which people work and how businesses operate to get results for our clients. This takes exceptional cutting-edge technology, knowledge, talent, determination and entrepreneurial spirit. Our culture and values support entrepreneurial mindsets and attitudes where your voice will always be heard.