Video: How Leveraging AI Empowers Your Insurance Agents with Self-Service
From Microsoft Copilot
Insurance is more than just policies and premiums – it's about people, trust, and the assurance that when things go wrong, support is only a phone call away. In a fast-paced world, traditional methods of customer support can fall short.
That's why we are excited to present Microsoft Copilot, a groundbreaking solution that will enhance customer experience and drive productivity through the power of AI and self-service.
From frustration to seamless service
You know the story all too well. A long-term customer calls their agent, upset about a claim rejection. The agent feels helpless and promises to call back, only to face a maze of bureaucracy.
The result? An unhappy customer, an unhappy agent, and an unhappy carrier. The agent may even be tempted to write policies with a different company.
Copilot changes the game. With its smart chatbot functionality, agents can instantly communicate with the system to check the status of a claim, initiate a dispute, or even analyze claims in the region.
Whether it's responding to clients of another language or deftly managing multiple inquiries, Copilot’s multi-language analysis capability streamlines interactions.
Our solution empowers your agents with a range of interactive features
The virtual agents reduce wait times from days to instant support, increasing agent productivity and customer satisfaction.
Copilot refers to your firm's content/data and offers intelligent resolutions such as dispatching inspectors or suggesting appointment times.
Quickly leverage existing content from your website in chat conversations, making information readily accessible.
Copilot simplifies mundane tasks like scanning images or putting data into forms.
Experience the heart of self-service with user-friendly portals, chatbots, and virtual agents, providing instant answers and personalized marketing content
Imagine a world where a smart chatbot agent analyzes all the claims in a region, responding to natural disasters with automated solutions. Copilot is a reality that translates to satisfied customers, happy agents, and thriving carriers.
At HSO, we are committed to providing you with the tools and technology needed to elevate customer satisfaction, foster lasting relationships, and drive growth.
Contact us now to schedule a personalized demo and experience the future of insurance. Together, let's revolutionize your customer's experience.
Learn more about our experience in the Insurance industry
Contact us to talk to an HSO financial services expert today.
