Microsoft Dynamics 365 Application Management & Continuous Optimization
End-to-end management, proactive optimization, and release-readiness for your entire Dynamics 365 landscape.
Your partner in excellence, every day
Your Dynamics 365 platform needs more than ticket resolution—it needs a proactive partner. HSO continuously improves stability, performance, business processes, security, and cost efficiency. We deliver this through dedicated Customer Industry Teams, structured governance, and ongoing optimization across Finance & Operations, Customer Engagement, Field Service, and integrated Power Platform workloads.
Run & Optimize
Dedicated industry expertise
Experience with global operations
Customer team model
Proactive strategy
100% dedicated to Microsoft
Why do organizations choose HSO for Dynamics 365 Application Management?
A customer team model designed for stability, speed, and business impact.
Unlike traditional MSPs, your Dynamics 365 environment is managed by a fixed, multidisciplinary Customer Industry Team (functional + technical + DevOps) that “builds it, runs it, and owns it.” The result? Fewer handovers, improved MTTR, and deep knowledge of your business processes.
Beyond support: Continuous evolution of your platform
We don’t treat Managed Services as post go-live support. We manage Dynamics 365 as a business platform, proactively identifying improvements, optimizing performance, and aligning updates to business outcomes. Our approach goes way beyond simply resolving tickets.
Global 24/7 coverage from experts who know your entire Microsoft ecosystem
With follow-the-sun operations, on duty/on call engineers, and unified service management across time zones, we support your platform at any hour, protecting business-critical processes and continuous operations.
What We Manage
Stay current, stable, and secure
HSO's Dynamics 365 Managed Services are designed to protect your operations and drive continuous improvement.
Application Lifecycle Management (ALM) & One Version updates
Keep your platform continuously current with Microsoft’s monthly updates—without disruption.
- Impact assessment & update readiness
- Automated regression testing (TaaS)
- Wave management & feature evaluation
- Seamless deployments with rollback plans
Tailored to You
Your Success Plan options
Our Dynamics 365 services are delivered through three Success Plans, each with clear commitments, KPIs, and upgrade paths.
Essential
This plan is designed for organizations with an established internal IT team that handles day-to-day platform operations, with HSO serving as a trusted advisor and support partner for when specialized assistance is needed. The plan provides access to a shared Customer Industry Team, a service portal, and an Expert Desk during business hours. Standard response KPIs are established to keep operations on track.
Advanced
Built for organizations that want to take a more proactive approach to platform health, this plan is delivered through a shared Customer Industry Team and adds standard monitoring services, optional 24/7 support coverage, and quarterly reporting. Higher service management KPIs come standard, with the option for customer-specific KPIs, alongside access to Business and Technical Advisory services to help guide continuous improvement.
Enterprise
A dedicated Customer Industry Team takes ownership of your platform's support and continuous improvement, bringing deep environment knowledge and DevOps-driven practices to keep things evolving rather than just stable. This plan delivers the highest service levels available, with innovation workshops providing a structured space to explore new capabilities and drive long-term business value.
Value by the Numbers
Focused on your success
Organizations using our Dynamics 365 Managed Services consistently achieve goals we've agreed upon and measurable improvements. Your KPIs can be finalized in your organization's Success Plan, but here are a few illustrative benchmarks pulled from real examples:
−11%
YoY
Reduced Priority A incidents
−17%
Average
Lower Azure/D365 cost consumption
<4h
for P1 incident responses
Mean time to repair (MTTR)
We support you and the way you do business
HSO is recognized as a Microsoft Azure Expert MSP (Managed Service Provider), which means we have proven expertise realizing successful solutions in the Microsoft Cloud, delivered by our highly skilled employees.
As your managed services partner, HSO offers extensive expertise in managing and optimizing the entire Microsoft stack. From modern workplaces to Azure cloud resources, integrations, cloud-based data platforms, ERP, and CRM—HSO optimizes your complete Microsoft environment with 24/7 proactive monitoring and support.
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These customers rely on HSO's Managed Services