HSO Foundation Services


Service
First Line Support by HSO
Providing innovative IT support services to the UK, 365 days per year.
Learn moreManufacturing
The advantages of automation, AI, and machine learning have caused a shift toward smart factories and data-driven manufacturers. We help you to become competitive, innovative, and resilient.
Financial Services
How to navigate intense competition, stay in compliance with ever-changing regulations and leverage commercial opportunities. We help you create an IT landscape that enables efficient operations and connects processes and data.
Professional Services
People-centered, client-focused and project-driven: that’s professional services in a nutshell. We design and implement technology solutions that enable better decision-making and effective working.
Retail & Distribution
We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.
Public Sector
HSO helps public and government organizations to meet and leverage increasing expectations for digital service, responsiveness and transparency.
Non-Profit
We support Non-Profits by modernizing applications, automating processes, and providing insight. Through technology, we nourish successful relationship management and enable greater impact.
What we do
HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Through our services, we help companies transform the way they work and improve business performance.
Business Applications
Microsoft Dynamics 365 Business Applications for ERP and CRM are leading in the industry. But their real strength is in the integration. Combined, they deliver even more value.
Cloud Services
HSO has a proven track record in supporting our customers in their cloud journey. With your business in mind, we offer a comprehensive suite of services to help you gain value from the cloud.
Data & AI
We help customers build an operational and future-proof data platform, ready to realize business value from AI and machine learning technologies.
Our Solutions
HSO develops industry-specific solutions that leverage the latest cloud and AI technologies from Microsoft, accelerating our customers' digital transformation.
Join HSO
Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
Life at HSO
We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
Graduate Programs
Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
HSO Academy
From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
Vacancies
Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
Join HSO
Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
Life at HSO
We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
Graduate Programs
Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
HSO Academy
From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
Vacancies
Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
Managed Services from HSO UK
Unlock new value with Microsoft Dynamics 365 to grow & innovate your business.
Innovative solutions that focus on improving the results of your business
HSO UK Managed Services provides an unrivalled service solution to Microsoft Dynamics 365 UK customers. With a focus on Finance & Operations (F&O) and Customer Engagement (CE), HSO Managed Services has a breadth of skills and experience, unrivalled within the UK marketplace.
This dedicated team, based in Manchester and Glasgow, are specialists in the support of Microsoft Dynamics AX from version 4 up to the current 365 platforms, including D365 F&O, CE, Common Data Model, Common Data Services, Power Platform, incorporating the market-leading Power BI and Modern Workplace Solutions (M365). Furthermore, HSO provides support for the Azure cloud and associated services as well as a suite of services designed to support our customers’ journey through the Microsoft Cadence Program.
The latter is built on understanding the benefits and challenges this demands of our customers and supporting them to ensure they achieve the business benefits of this release management program.
HSO Managed Services delivers a unique proposition. No other Microsoft Partner has a division exclusively focused on delivering managed services solely to its customer base.
The Managed Services Team has the size, breadth of skills, and experience to make it a landing point for HSO customers and companies who started their journey with another Microsoft Partner.
Service Delivery Managers deliver a world-class service & are at the heartbeat of the support team
What makes HSO Managed Services truly different, is the people and their experience and dedication towards our customers. At the heart of our Managed Services division is a team of support professionals whose mission is to ensure that the Microsoft platform delivers value for our customers.
Supporting this are the Service Delivery Managers who work with our customers to deliver a world-class service. This proactive and important team are responsible for ensuring that HSO’s “business as usual” is focused on what our customers require. Through weekly calls, monthly reports and quarterly meetings, this group is the heartbeat of the support team.
Let HSO provide you with the quality support you need so that you can focus on your business
HSO has reinforced its commitment to providing high-quality, relevant and proactive support to its customers, with the introduction of extended hours up to 24/7 coverage and Global Support capability. Its market-leading Microsoft Dynamics Support organisation offers market-leading service to every customer.
Those who need extended support can also access a central 24-hour support centre - a single point of support coordination and response, at any time of the day or night.
HSO Managed Services
HSO offers an unrivalled portfolio of extended managed services that can be tailored to meet the needs of your organisation and are designed to maximise the up-time, performance and productivity of your Microsoft Dynamics environment. These include:
“HSO Managed Services is absolutely committed to working in our best interests. There is trust on both sides and a true partnership. Their flexibility, integrity & commitment is strong”
What makes HSO Managed Services Unique?
HSO Functional Impact Assessment - Do more with Dynamics
Get more value out of your Microsoft Dynamics 365 system with HSO Impact Assessments.
HSO Foundation Services
We know that being on the most up-to-date version of Microsoft Dynamics 365 provides your business with a competitive advantage, due to the innovations it delivers for ever changing customer demands. However, the
fast-paced cadence release service does pose a challenge.
Managing the risk, due to the limited time between general availability of an update and its delivery into production, means testing time is at a premium and can be a huge drain on an organisation‘s resources.
HSO Foundation Services is built upon Microsoft best practice. It is a robust and proven framework, that enables our customers to deliver agility and innovation into their business, which translates into value for their customers.
It helps to drive down the ongoing total cost of maintaining the Microsoft Cadence program through HSO‘s economy of scale.
Optimisation Services Team: Close to the pulse of the customer
As part of the UK Managed Services division, we have a highly experienced and dedicated Optimisation Services team. Working closely with the Service Delivery Managers, HSO Optimisation Services provide a dedicated team of Microsoft Certified Consultants and, where applicable, industry specialists that deliver a specific set of services to the customer base.
HSO understands that most Microsoft Dynamics partners try to use implementation consultants to deliver small, important pieces of work. Furthermore, we know this approach does not work because we now support many customers who started their journey with another Microsoft partner.
The Optimisation Services team have their own SLA’s which are focused on turning around customers requirements in a timeframe which the customer needs. They are tasked with delivering pieces of work in conjunction with the Service Delivery Managers and their remit is to deliver small changes, reports, developments or configuration changes in a professional, cost effective and timely manner. This team is close to the pulse of the customer and thoroughly understand our customer requirements.
Time for Change? Because sometimes things just don’t work out
Over the past three years, key areas of growth for the Managed Services division have been several recovery projects that HSO has embarked upon.
Complex business solution implementations require more than just technology and capability – they need mutual trust and excellent partnerships. As a customer, you must have total confidence that your chosen partner understands your business priorities and can translate these into a successful process and system implementation.
Occasionally, organisations simply choose a partner that does not deliver, and they are left with a failed or incomplete solution - recognising this situation is the first step to putting it right.
HSO has extensive experience with Microsoft Dynamics in a range of diverse industries and varying implementation requirements and is officially recognised by Microsoft as a highly capable, reliable, and trustworthy partner.
Some of HSO’s customers initially implemented their Microsoft Dynamics solution using other partners. Whether they were unhappy with their support, had lost confidence in them or the relationship had broken down, HSO’s reputation and extensive capability have enabled them to address their issues and gain a sound footing for the future.
HSO Project Services
HSO Project Services provides a dedicated team of Microsoft Certified Consultants and, where applicable, industry specialists for every Microsoft Dynamics project. The team follows both Microsoft and HSO’s best practices for conducting all engagements, which include:
Based on over 30 years experience of in improving business processes and associated IT platforms, HSO has developed a pragmatic implementation approach - HSO Excellerate - a methodology that focuses on delivering predictable results that can be carried out at an agreed price.
What you want to get out of and achieve with your new system is at the forefront of each step in the implementation process. We formulate a work plan so the resulting solution is designed to meet your business goals.
First Line Support by HSO
Providing innovative IT support services to the UK, 365 days per year.
Learn moreFind out more about HSO Managed Services below
Realise the business value you can achieve by securing your future with HSO Managed Services and innovative Microsoft solutions that focus on maintaining and improving the results of your company.
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