Run & Optimize
Access next-gen Managed Services for Microsoft Business Applications, Data & AI, and Azure.
Unlock business value every day
Your organization relies on Microsoft Dynamics 365, Azure, Data & AI and increasingly AI agents to run critical business processes. To keep that environment secure, available and future-proof, you need more than support—you need a managed services partner that can operate the full Microsoft platform and continuously improve it in line with your business priorities.
With HSO, you don’t get a rotating cast of engineers managing your support tickets. You get an industry-focused, multidisciplinary team that builds, runs, and continuously improves your Microsoft landscape.
The right level of support for where you are
HSO's Managed Services are available across three Success Plan tiers. Each tier builds on the last, and the right fit depends on your internal capability, risk profile, and appetite for a proactive partnership.
Designed for organizations with a strong internal IT competence center that handles day-to-day platform operations, with HSO serving as a trusted advisor and support partner for when specialized assistance is needed, plus additional capacity across Microsoft Dynamics 365, Azure and Data & AI services. This plan is a strong fit for organizations that want specialist backup for complex issues, updates and continuity, while retaining primary operational control in-house.
Built for organizations ready to take a more proactive approach, this plan is intended for organizations that cannot or do not want to support the full Microsoft platform entirely on their own. In addition to the Essential scope, HSO provides proactive monitoring, business process monitoring, shared customer industry teams, ISV partner support and the option for 24/7 support with defined response and resolution commitments for critical incidents.
Aimed at organizations that view their Microsoft platform as a strategic business capability. A dedicated customer team works with you in a DevOps-oriented model to continuously improve and evolve Microsoft business applications, Azure, Data & AI and related automation services. Best positioned for customers that want a joint backlog of improvements, rapid optimization cycles, innovation workshops and a stronger focus on measurable business outcomes.
Managed end-to-end
Your Microsoft platform, in expert hands
From Dynamics 365 and Power Platform to your data and AI workloads and the Azure infrastructure underneath it all, HSO has your back. We run, monitor, and continuously improve the full stack. Pick the services that fit where you are today and scale the model as your needs grow.
HSO’s Dynamics 365 and Application Lifecycle Management Services deliver AI-first, outcome-driven, always-on operations rather than traditional “ticket-based support."
We run your Dynamics 365 platform as an AI enabled, continuously optimized cloud service rather than a static ERP or CRM system. Instead of focusing on reactive tickets, we move to predictive operations by embedding monitoring, analytics, AI, and agents into our services so that issues are prevented, detected and resolved before they impact your business.
Dedicated industry specialists work together in customer teams to manage updates, improve processes, strengthen security and reduce disruption through capabilities such as automated testing, release management, One Version support and performance analysis.
HSO recognized as Azure Expert MSP
HSO is recognized as a Microsoft Azure Expert MSP (Managed Service Provider), which means we have proven expertise when it comes to realizing successful solutions in the Microsoft Cloud, delivered by our highly skilled employees.
So wherever you are in your digital transformation and journey to the cloud, we can support you. From cloud migrations, complex (data) integrations, to management and security: We have the expertise to get you to the next level.
Clear expectations from Day 1
We replace reactive support with a managed program and deliver clear ownership, transparent planning, and continuous optimization at three levels:
Onboarding
From an HSO project, we embed your future Customer Industry Team during build—monitoring, testing, and incident processes are live before go-live, so the transition to run is nearly invisible.
We follow a structured path: workshops, health check, knowledge transfer, technical onboarding, first improvement backlog, then steady-state run. Your data, dashboards, runbooks, and infrastructure code remain yours throughout.
Pricing and reporting
No surprises. A monthly subscription model baselined together and reviewed quarterly. Reporting covers SLAs, outcomes delivered, and enhancement capacity usage — with D365 licensing and Azure spend optimization in scope where applicable.
24/7 coverage
Proactive monitoring, on-duty and on-call engineers, and an account-based approach across time zones — with a single accountable team that knows your environment.
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