Our webinar at a glance
HSO Webinar On-Demand: Transform your customer service - with Dynamics 365 Contact Center and Copilot
➡ Redesign the customer service experience
➡ Automate processes for more efficient service
➡ Use AI for improved knowledge management
➡ Analyze customer feedback for targeted improvements
Watch the free recording of the HSO Insights webinar and learn how to maximize the efficiency of your customer service with Dynamics 365 Contact Center and Copilot.
The second edition of our Customer Engagement webinar series is all about optimizing customer service with Dynamics 365 Contact Center and Copilot. Our Microsoft experts Paulina Stein, Christopher Hillebrand and Stanislav Brakowski use various use cases to demonstrate how you can use Dynamics 365 Contact Center with Copilot effectively in customer service. From faster access to information and automated processes to more efficient case handling: In this entertaining session, you will learn how the use of AI not only makes your customer service more efficient for service agents, but can also sustainably improve the entire customer experience. You will also learn how you can use the interface between Customer Service and Field Service to process service requests efficiently.
These topics await you
Providing convenient self-service
Learn more about how your customers can interact with the Digital Contact Center via different channels. Generative AI helps you to analyze customer interactions and automatically create knowledge base articles.
Increase the productivity of customer service agents
Improve customer service with a comprehensive 360° customer view and intelligent routing that forwards inquiries to the right customer service employee across all channels. Discover how Copilot increases the productivity of your employees.
The interface between Customer Service and Field Service
Learn how to convert tickets into work orders and assign them to the right technicians. Find out how you can use Copilot specifically in knowledge management for field service to make it easier to solve problems on site.
Frequently asked questions from everyday project work
In each webinar, we address frequently asked questions from customer projects. Do you have questions about Dynamics 365 Customer Service, the Digital Contact Center or Copilot? We will of course be happy to answer them during the webinar.
Our new webinar series
The Microsoft world is very dynamic. There is also always something new to discover in the area of Dynamics 365 Customer Engagement and Business Applications. For this reason, we have launched a webinar series in which we share all the latest insights and practical tips on Dynamics 365 Customer Engagement with you.
You can look forward to:
- Exciting use cases and field reports
- Answers to frequently asked questions from current customer projects
- Information on updates and announcements - and how you can make the most of them
Our speakers
They will guide you through the webinar
Christopher Hillebrand
Sales Manager D365 CE, HSO
Christopher has already successfully supported many projects for companies in various industries and is passionate about customer engagement. In his career, he has worked on both the partner and company side and brings this expertise to bear for the benefit of our customers.
Paulina Stein
Senior (Pre-)Sales Consultant, HSO
Paulina has many years of Dynamics 365 experience and, as a former Microsoft employee, brings a wealth of Microsoft know-how with her. With her in-depth technical knowledge and positive attitude, she has already successfully brought many customer projects to a successful conclusion.
Stansislav Brakowski
Managing Consultant, HSO
As an experienced consultant for Microsoft D365 CE and Power Platform, Stanislav has a deep understanding of customer relationships. With his expertise and technical knowledge, he supports companies in optimizing their processes.