On-Demand Webinar - Reimagining Service in Education: Modern Case Management & AI-Powered Self-Service Solutions

Watch HSO and Microsoft's on-demand webinar showcasing how modern case management and self-service solutions can help institutions streamline service delivery, enhance engagement, and better support students. From intuitive self-service portals to AI-powered chatbots, see how K-12 institutions and universities are transforming the way they manage student requests and communication.

What You’ll See in Action:

• Self-Service Portals: Discover how user-friendly portals improve accessibility and engagement for students and other stakeholders.

• Internal Dashboards for Staff: Explore how staff use centralized dashboards to track, manage, and engage with requests throughout the case lifecycle.

• AI-Powered Chatbots: Learn how chatbots simplify case intake and enhance communication with students.

• Efficient Case Management: Understand how cases are assigned, tracked, and resolved using tools like SLA timers and automated email notifications.

This webinar is tailored for higher education leaders, administrative staff, IT professionals, and student services teams aiming to modernize their student support and engagement strategies.