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On-Demand Webinar - Contact Center Modernization Part 2: Exploring AI-Driven Opportunities and Real-World Use Cases

Webinar - Contact Center Modernization Part 2: Exploring AI-Driven Opportunities and Real-World Use Cases

Join us as we explore the top 10 AI opportunities transforming call centers, enhancing efficiency, and improving customer service. See real-world examples of AI-first contact centers in action.

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About the Webinar

Join us for Part 2 of our exclusive webinar series, where we take a deeper dive into the potential of AI for contact centers. In this session we will explore the top 10 AI opportunities across the call cycle and discover how AI-first solutions, like Microsoft Dynamics 365 Contact Center, can drive efficiency and enhance customer satisfaction.

Building on the insights from Part 1, we’ll focus on practical use cases and real-world examples of institutions leveraging AI-first strategies to modernize their contact centers.

Key Takeaways:

Discover the top 10 ways AI can optimize contact centers throughout the call cycle.
Learn how to utilize AI to improve efficiency, accuracy, and customer satisfaction.
Gain insights into real-life use cases of AI-powered contact centers in action.
Have your questions answered by our contact center expert.

Meet the Presenters

Peter Mackenzie, HSO, VP Sales, Cloud Services
Tycho Vonk, HSO, Senior Business Consultant

On-Demand Webinar

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Don’t miss this chance to explore practical applications and actionable insights for modernizing your contact center.

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About the Webinar

Meet the Presenters

Peter Mackenzie, HSO, VP Sales, Cloud Services

Tycho Vonk, HSO, Senior Business Consultant

Watch Now

Watch Now

Resources

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