On-Demand Webinar: The Connected Citizen Journey

Leveraging Dynamics 365 & Power Platform to Create a Personalized Citizen Experience

Microphone in a local government meeting

Creating highly personalized experiences is more important than ever before. Citizens expect government organizations to have the technology to support their needs.

Join HSO and Microsoft to learn about the tools to engage your citizens throughout each step of their journey, this webinar will cover:

  • Citizen Portal: Improve citizen engagement with self-service portals, share relevant and personalized insights, and eliminate manual data entry by empowering citizens to engage directly
  • Case Management: Leveraging Dynamics 365 Customer Service, all citizen complaints and issues can be logged, and managed as a consistent process as they move through the organization from intake, first contact to successful resolution
  • Omni-channel chat: Employees and citizens can leverage channels such as chat and virtual agents to increase productivity & satisfaction resulting in faster case resolution and happier citizens
  • Communication: Using Dynamics 365 Marketing + Field Service to engage and communicate with your citizens in real-time on community news and events, service requests, and case outcomes
  • Dashboards: Gain insights through interactive dashboards and charts to understand data and trends in real-time and inform better decisions

Watch now to learn how Microsoft Dynamics and Power Platform can connect your citizens' experience and empower your government agency to address the requests in real time.

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