Watch the Discussion On-Demand
To watch the recording in full screen mode, click on the icon in the lower right corner of the presentation after the video begins.
On-Demand AI Consortium Discussion Group: Leveraging AI to Combat Staff Burnout and Enhance Patient Engagement in Non-Profit Healthcare
Listen in on a candid, peer-led conversation about how healthcare-focused non-profits are exploring AI to reduce staff burnout and improve patient engagement
About the Session
Staff burnout and patient engagement are two of the most persistent challenges facing healthcare-focused non-profits. In this interactive small group discussion, we’ll create space for participants to share their experiences, challenges, and ideas for how AI could help relieve pressure on staff and create more connected, personalized experiences for patients.
Join your peers and facilitators from Microsoft and HSO for an on-demand candid, and collaborative conversation. Together, we explore:
- How burnout and engagement challenges are showing up across different organizations
- Where AI could realistically provide relief today—and where it still feels out of reach
- What support or clarity is needed to move from exploration to action
This session is not a presentation. It’s a conversation—designed to spark ideas, connect organizations facing similar issues, and identify tangible next steps. We also introduce opportunities for those interested in exploring solutions further.
Join the Ongoing Conversation
Keep the momentum going by connecting with other healthcare-focused non-profits exploring AI. Share your experiences, ask questions, and learn from peers tackling similar challenges around burnout and patient engagement.
Meet the Facilitators
![]()
Amy Berk | Industry Executive, Healthcare; Director, Population Health & Value-Based Care | Microsoft
Amy is Director of Population Health and Industry Executive at Microsoft, where she helps payors and providers around the world use technology and data to advance population health, health equity, and value-based care. With deep expertise in care delivery design, clinical transformation, and strategic innovation, she brings a human-centered approach to improving health outcomes at scale.
![]()
Kacie Shapiro | Senior Data and AI Specialist | Microsoft Tech for Social Impact
Kacie Shapiro is a passionate, driven, and hardworking Senior Data and AI Digital Specialist on Microsoft's Tech for Social Impact team. With a proven track record of overachieving challenging goals and developing long-lasting relationships with clients, Kacie has been instrumental in increasing revenue and retention for her sales organizations.
![]()
JT Tripple | Cloud Specialty Sales Executive | HSO US
JT is a Microsoft cloud sales specialist at HSO. He is passionate to see nonprofit organizations successfully adopt cloud technologies, including data analytics and AI workloads, in order to drive successful business outcomes and further advance their missions.
Register for Additional Discussions
Explore More Resources for Non-Profits