A purpose‑built, headless‑first connector that keeps Shopify focused on customer experience.
While Dynamics 365 owns enterprise truth without duplicating business logic. The result is agility where it matters and control where it counts.
Shopify Integration by HSO
A reusable, Azure‑native connector that links Shopify with Dynamics 365 Headless Commerce (FO/Commerce)
Retailers want Shopify’s rapid experimentation and best‑in‑class storefront experience without duplicating core ERP and commerce logic across disconnected systems. As integrations grow organically, maintaining Dynamics 365 as the single source of truth for products, prices, inventory, customers, and orders becomes complex.
Critical journeys like Click & Collect, gift cards, refunds, and fulfilment updates break when front‑end and back‑end drift out of sync—creating operational risk and poor customer experiences.
Prebuilt Headless Integration
between Shopify and D365 Headless Commerce using enterprise‑grade patterns from day one
Aligned to Microsoft Best Practices
implementing guidance from Microsoft GitHub repositories to ensure platform alignment and long‑term supportability
Azure Integration Services
leveraging API Management, Azure Functions, and Service Bus within a secure landing‑zone architecture
Real‑Time Capability
shipping with an incremental product update Function App and custom Business Events for fulfilment orchestration
Portable by Design
encoding HSO’s mapping catalogue and end‑to‑end process knowledge - transposable to other middleware platforms if required
Headless by design
Shopify owns the experience
- Storefront presentation
- Checkout user experience
- Marketing and content
- Customer‑facing interactions
Dynamics 365 owns enterprise truth
- Product catalogue and attributes
- Pricing and promotion rules
- Inventory and fulfilment
- Orders and customer data
The connector synchronises carts, orders, fulfilment statuses, and gift‑card operations without duplicating core business logic, preserving governance while enabling rapid CX innovation.
Out of the Box
- 1
B2C & B2B
support for diverse Shopify business models
- 2
Customers
Bidirectional account and address synchronisation to keep profiles consistent
- 3
Products & Prices
Full catalogue updates with incremental deltas via Function App for efficiency
- 4
Orders
Shopify → D365 order creation with bidirectional updates for cancellations, modifications, and refunds
- 5
Inventory
Scheduled updates from D365 to Shopify with store/location awareness
- 6
Gift Cards
Real‑time balance checks and lock/unlock operations to protect balance integrity
- 7
Fulfilment
Custom Business Events for real‑time pick, pack, ship, pickup‑ready, and collected status updates
Proven in Market
The implementation united Shopify’s customer experience with D365’s enterprise core for products, inventory, orders, and fulfilment - enabling a seamless transition from a legacy e‑commerce platform while keeping D365 intact.
85% reduction in manual reconciliations through automation.
<5 minutes latency delivering near real‑time visibility and improved customer experience.
The resulting blueprint is reusable across retailers and geographies, accelerating time‑to‑value while maintaining enterprise‑grade quality.
How we package it
- Foundation: Customers, orders, inventory synchronisation and Azure Integration Services landing zone deployment.
- Growth: Products and prices (including incremental Function App), Click & Collect, gift cards, and enhanced observability.
- Enterprise: Real‑time fulfilment Business Events, multi‑brand and multi‑region rollout, SRE playbook, and optional real‑time pricing.
Each tier builds on the last, supporting phased rollouts aligned to organisational readiness.
What you need to run it:
- Dynamics 365 ERP with Headless Commerce APIs enabled and Business Events configured.
- Shopify (Shopify Plus recommended) with Admin API and Webhooks configured.
- Azure with an Integration Services landing zone, APIM, Functions, Service Bus, and Application Insights deployed via IaC.
Next steps
- Two‑hour discovery to confirm channels, volumes, fulfilment options, and pricing strategy.
- Technical assessment covering landing‑zone readiness, identity, and integration touchpoints.
- Deployment plan defining environments, cutover, observability, and support model.
Ready to transform your retail integration?
Contact HSO Retail & Distribution — Industry Advisory & Cloud Integration.