Industries
- Manufacturing
  Manufacturing
  The advantages of automation, AI, and machine learning have caused a shift toward smart factories and data-driven manufacturers. We help you to become competitive, innovative, and resilient.
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  Energy
  Discrete Manufacturing
  Life Sciences
  Process Manufacturing
- Financial Services
  Financial Services
  How to navigate intense competition, stay in compliance with ever-changing regulations and leverage commercial opportunities. We help you create an IT landscape that enables efficient operations and connects processes and data.
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  Asset Management
  Banks
  Credit Unions
  Insurance
  Private Equity
  Wealth Management
- Professional Services
  Professional Services
  People-centered, client-focused and project-driven: that’s professional services in a nutshell. We design and implement technology solutions that enable better decision-making and effective working.
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  Architecture and Engineering
  Construction
  Legal
  Consulting
  Accounting
- Retail & Distribution
  Retail & Distribution
  We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.
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  Retail
  Distribution
- Public Sector
  Public Sector
  HSO helps public and government organizations to meet and leverage increasing expectations for digital service, responsiveness and transparency.
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  Central and State Government
  Housing
  Local Government
  Education
  Police-Law Enforcement
- Non-Profit
  Non-Profit
  We support Non-Profits by modernizing applications, automating processes, and providing insight. Through technology, we nourish successful relationship management and enable greater impact.
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  Associations - Memberships
  Charity
  NGO
Knowledge
Our capabilities
- What we do
  What we do
  HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Through our services, we help companies transform the way they work and improve business performance.
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  Plan & design
  Build & implement
  Run & optimize
  Global deployments
- Business Applications
  Business Applications
  Microsoft Dynamics 365 Business Applications for ERP and CRM are leading in the industry. But their real strength is in the integration. Combined, they deliver even more value.
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  Commerce
  Customer Insights
  Customer Service
  Field Service
  Finance
  Project Operations
  Human Resources
  Sales
  Supply Chain
- Cloud Services
  Cloud Services
  HSO has a proven track record in supporting our customers in their cloud journey. With your business in mind, we offer a comprehensive suite of services to help you gain value from the cloud.
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  Cloud Strategy & Architecture
  Cloud Integration
  Cloud Infrastructure & Security
  Low Code Development
  Managed Cloud Services
  Modern Workplace
- Data & AI
  Data & AI
  We help customers build an operational and future-proof data platform, ready to realize business value from AI and machine learning technologies.
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  Artificial Intelligence
  Data & Analytics
- Our Solutions
  Our Solutions
  HSO develops industry-specific solutions that leverage the latest cloud and AI technologies from Microsoft, accelerating our customers' digital transformation.
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  Manufacturing
  Financial services
  Professional services
  Retail & Distribution
  Public sector
  Non-Profit
  Cross-industry
Why HSO
Careers
- Join HSO
  Join HSO
  Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
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  Entry Level
  Experienced Professional
  Career Transitioner
- Life at HSO
  Life at HSO
  We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
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  Benefits
  Culture & Values
  Diversity & Inclusion
- Graduate Programs
  Graduate Programs
  Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
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  Masterclass (NL)
  Graduate Program (UK)
  Associate Consulting Training (US)
  Young Professional Program (NL)
- HSO Academy
  HSO Academy
  From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
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  HSO Academy
- Vacancies
  Vacancies
  Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
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  All Vacancies

Careers
- Join HSO
  Join HSO
  Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
  Learn more
  Entry Level
  Experienced Professional
  Career Transitioner
- Life at HSO
  Life at HSO
  We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
  Learn more
  Benefits
  Culture & Values
  Diversity & Inclusion
- Graduate Programs
  Graduate Programs
  Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
  Learn more
  Masterclass (NL)
  Graduate Program (UK)
  Associate Consulting Training (US)
  Young Professional Program (NL)
- HSO Academy
  HSO Academy
  From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
  Learn more
  HSO Academy
- Vacancies
  Vacancies
  Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
  Learn more
  All Vacancies

service360: Empowering efficient, connected field service

Transform service operations with connected intelligence—evolving from reactive scheduling to predictive forecasting.

Schedule a demo

Made for Field Service, Powered by Microsoft

service360:

Built on the industry-leading Microsoft Dynamics 365 cloud platform, service360 is designed to meet your toughest service challenges head-on, giving field service and repair teams the agility to make faster, more effective decisions that improve first-time fix rates and customer satisfaction.

Infused with the latest AI tools from Microsoft, like Copilot for Field Service, you can take your service business to the next level with ease.

Schedule a demo

Gain a 360-degree view

Deepen Customer Understanding

360-degree Customer View: Consolidate interactions, history, and preferences across all touch points
Engagement Analytics: Identify patterns and opportunities to personalize service and strengthen relationships
Collaboration Insights: Track internal and external interactions to improve coordination and outcomes

Empower Technicians & Optimize Operations

Intelligent scheduling and dispatch: Assign the right technician at the right time with AI-powered planning
Mobile-first service tools: Equip field teams with real-time access to work orders, parts, and customer data
Proactive maintenance: Use analytics to predict issues and prevent downtime before it happens

Maximize Asset Use & Streamline Contracts

End-to-end rental tracking: Manage inventory, availability, and usage across the full rental lifecycle
Contract & billing automation: Simplify agreements, pricing, and invoicing with built-in workflows
Real-time asset visibility: Monitor location, condition, and performance to reduce downtime and loss

Find the Right Products Faster

Smart search capabilities: Use filters, keywords, and AI to surface relevant products instantly
Real-time inventory visibility: Display availability, specs, and pricing across locations and systems
Seamless integration: Connect product data with sales, service, and support for a unified experience

Streamline Repair Operations

Centralized repair tracking: Manage work orders, parts, and technician assignments in one system
Automated workflows: Standardize intake, diagnostics, approvals, and repairs to boost efficiency
Asset history and insights: Access full service records to improve accuracy and reduce repeat issues

Deliver Consistent, High-Quality Service

End-to-end service visibility – Track every service request, asset, and technician in real time
Automated case handling – Streamline intake, assignment, and resolution with smart workflows
Performance optimization – Use data-driven insights to improve service levels and reduce costs

Turn Data into Strategic Decisions

Unified Analytics Dashboard: Monitor KPIs, trends, and performance across all service operations
Predictive Insights – Anticipate issues and opportunities with AI-driven forecasting
Actionable Intelligence – Empower teams with data to improve efficiency, customer satisfaction, and outcomes.

Accelerate Growth

Opportunity tracking – Manage leads, deals, and pipelines with full visibility and control
Customer intelligence – Leverage data to identify trends, needs, and upsell opportunities
Collaboration tools – Align sales, service, and marketing teams to drive consistent growth

Deliver Fast, Personalized Support

Omnichannel case management: Handle inquiries across phone, email, chat, and portals in one unified view
Knowledge-driven support: Empower agents and customers with access to real-time information
Service performance insights: Track KPIs, resolution times, and satisfaction to continuously improve

The Power of Microsoft

service360 extends the power of the Microsoft cloud platform with pre-built industry solutions for your unique requirements. With AI-infused apps, deep data & analytics capabilities and modern workplace tools, you can harness the power of Microsoft to drive automation, real-time actionable insights and deliver results.

The Complete Service Field Solution Suite

service360 Solutions:

service360 Customers

Customer Stories

Learn how we're helping service-led businesses with the latest Cloud and AI technologies

Schedule a Demo

Ready to schedule a demo of the service360 solution, or have additional questions? We look forward to helping you and your team.

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