Mobile Field Service
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In the mobile first and cloud first world, mobility and especially field service mobility is key in today’s professional service organizations.
Dynamics Mobile Field Service is an online/offline mobile solution that enables enterprises to optimize the operations of field service personnel.
Dynamics Mobile Field Service offers a unique integration of mobile workforce automation and a rich service management solution. Your field workers can interact seamlessly with the system and experts in the back office of your enterprise.
This allows personnel, online or offline, to share critical information relating to customers, orders, equipment, and inventory. As a result, your field workers arrive at the customer location on time with the right spare parts and information to complete their jobs quickly and efficiently. Our solution also enables you to build upon incremental service-based revenue streams by increasing customer retention and profitability.
Dynamics Mobile Field Service is available for Microsoft Dynamics 365 for Finance and Operations and Microsoft Dynamics AX 2012 using Dynamics Service Management.
Billing cycle time
and billing accuracy improved
Misspent clock time
and idle optimized
Work order completion
per day increased
Critical information shared
that relates to customers, orders, equipment, and inventory
Increased customer retention
with a 360-degree customer view
Back office costs
lowered and inventory levels decreased
Increased Customer Satisfaction
We mobilize your core business processes to give field personnel and office-based workers real-time access to enterprise systems whether they work on a laptop or a mobile computing device. The hybrid app supports IOS, Android and Windows Phone, so regardless of the user platform, the application looks and functions in the same way.
By using Dynamics Service Management* as your back office, you get a graphical scheduling overview for a clear and detailed view regarding the scheduled activities for your service employees. Using this scheduling overview, your planner has all the necessary data including real-time updates from the mobile devices. Allocating the right resource to the right location within the agreed service level agreements is one of the biggest challenges for service planners.
Dynamics Mobile Field Service works online as well as offline, enabling field service engineers to complete their service tasks regardless of network connectivity. After completing the planning process in the back office and allocating the right resource to the job, the service tasks are sent to the mobile device of the service engineer and will appear in their agenda. Once the service tasks are received on the mobile device, the service engineers do not need to be online to compete for the service task.
Execution, Registration & Invoicing
The complete cycle of the service task can be completed in one logical flow. The process starts with accepting the service task and traveling to the customer location. Once on-site, the actual work can start and the consumed spare parts, questionnaires and spent hours can be allocated to the task. Together with a picture of the repaired item, the customer can review the information and sign for approval. As long as the service engineer is online, real-time updates are sent to the back office keeping the service planner up-to-date.
Often it is the field service manager whose day-to-day interactions with field service engineers and customers give him crucial insight...Read more