Learn More
Credit Union Resources & Insights
Competing for the Modern Member: Proven Digital-First Strategies with HSO
Register Now!
When
August 26
Time
11:00 AM - 11:45 AM EDT
Location
Online
Competing for the Modern Member
Today’s credit union members expect more: convenient digital services, personalized experiences, and seamless support across every channel. To stay competitive, credit unions must move beyond traditional service models and adopt a digital first approach that resonates with members of all ages and life stages.
Join HSO for a practical webinar designed for credit union leaders, marketers, and digital teams. We’ll explore how to modernize the member experience using Microsoft technology and HSO’s implementation expertise.
What You’ll Learn
- Generational Trends: Understand the digital habits and financial expectations of Millennials, Gen Z, and Gen Alpha, and how to meet them where they are.
- Quick Win Strategies: Discover three proven initiatives you can roll out in under 16 weeks to boost engagement, ease operational pressure, and deliver results.
- Smarter Member Engagement: See how tools like Microsoft Copilot, Customer Insights, and Contact Center AI support more responsive, efficient, and member-centric interactions.
This session is designed for credit union executives and board members, as well as marketing and member experience leaders, and digital transformation and IT professionals who are focused on advancing innovation and enhancing member engagement.
You're Invited
Whether you are just getting started or looking to advance your digital strategy, this session will offer clear next steps and practical examples to help your credit union thrive in today’s evolving financial landscape.
