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Transform council services without the transformation headache
Every FOI request, service inquiry, and complaint represents a real person who needs help – and a staff member working hard to deliver it. But outdated systems create friction for both.
HSOs' Gov360 platform changes that.
When
February 27 - 27
Time
1:00 PM - 2:00 PM
Location
Online
Better public services start with better systems
Behind every service request, freedom of information query, and resident concern is someone seeking assistance. And a dedicated team member striving to provide it. Legacy technology creates unnecessary barriers for everyone involved.
HSO's Gov360 solution addresses this challenge head-on.
Developed on the Microsoft Dynamics 365 framework through partnerships with local authorities, including South Gloucestershire and Newham, Gov360 prioritises both citizen experience and staff efficiency. This unified system handles the full spectrum of council operations - from information requests to environmental services, elected member support to information governance - through flexible modules you can implement separately or as a complete suite. Establishing a single, authoritative citizen record across your organisation.
Here's what this 45-minute demonstration covers:
- Live platform demonstrations: Watch our team process an FOI request from submission through to response, handle an urgent councillor inquiry with full case history access, and manage a citizen complaint with automatic escalation and SLA tracking.
- Detailed module exploration: See the waste management module coordinate collection schedules and missed bin reports, observe the data breach workflow, guide your team through ICO compliance requirements, and explore how the feedback system captures and analyses resident sentiment across all touchpoints.
- Flexible deployment strategies: Learn exactly how councils begin with a single pain point - like FOI backlogs or member inquiry chaos - then connect additional modules as needs evolve, maintaining data continuity throughout.
- Microsoft licensing optimisation: Review actual case examples showing where councils have eliminated duplicate licenses, consolidated underutilised subscriptions, and right-sized their Dynamics deployments to achieve savings of up to 78.85%.
Secure your spot today and learn how to equip your workforce with superior technology while delivering enhanced services to your community. All without major implementation disruption.