Our Speakers
Data-Driven Field Service: What It Means, and How to Get There
Discover how better data powers better service—from the field to the bottom line.
When
July 24
Time
1:00 PM EDT
Location
Online
Field service teams are under more pressure than ever to deliver faster, smarter service—and the key to that is better data.
But being “data-driven” isn’t just about collecting more information. It’s about having the right data, in the right place, to make better decisions, faster.
Join Martin Boggess, Vice President of Manufacturing & Field Service, and Ivan Kurtev, Enterprise Architect, for a practical conversation on putting the right data pieces in place to support smarter field service—and why it matters. You’ll hear about common data challenges, what you can do with the data you already have, and how to prepare for what’s next, including AI-powered insights.
Whether you're just starting or ready to take the next step, you’ll walk away with clear actions for using data to drive more efficient, proactive service.
Why Attend?
You’ll learn:
- How field service is evolving—and the business value of becoming data-driven.
- What makes up a strong foundation: install base and asset data, unstructured and environmental data, root cause analysis, and more.
- Practical steps you can take today with the data you already have.
- How to lay the groundwork for predictive and AI-driven service.
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Martin Boggess
Vice President, Manufacturing & Field Service, HSO
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Ivan Kurtev
Enterprise Architect, HSO
