An Inside Look at Microsoft’s Field Service Vision: 20 Questions with Dan Gittler, Chief Product Officer of Field Service

Field service leaders are rethinking the customer and workforce experience in an increasingly AI-first world.

AI may be the tool helping to redefine those experiences, but leaders need the right blend of strategy and technology for enabling a productive and profitable human-AI team.  

Martin Boggess, Vice President of Manufacturing at HSO, sits down with Dan Gittler, Chief Product Officer of Field Service at Microsoft, for 20 questions covering the innovations that are accelerating field service’s AI-ready transformation.

Join the webinar to hear: 

• Dan and Martin’s unfiltered takes on where both Microsoft and the field service industry are headed.
• Real talk on the impact of AI and AI agents on Dynamics 365 Field Service product plans.
• How updates to critical product features reflect Microsoft’s strategy for service.