Three figures that will change your roadmap
Webinar
Agentic AI in ERP – Autonomous Order Management
Live Webinar with Demo on the Sales Order Management Agent
In 45 minutes, we’ll show you where traditional sales order management reaches its limits today—and how an agent captures, checks, and confirms incoming orders and makes reservations.
→ Efficiency gains in Sales Order Management
→ Live demo: From order placement to confirmed order
→ Your first steps with Agentic AI
When
June 30
Time
2:00 PM
Location
Online
Costs
Free
Language
German
Market Data 2026
12 minutes
per manually entered order – consumes 20–40% of internal sales staff time
40%
All enterprise applications with AI agents by the end of 2026 – currently < 5%
7%
88% of DACH-based machine manufacturers have fully implemented GenAI—globally, AI adoption stands at 88%
Sources: APQC / Conexiom 2025; Gartner August 2025; VDMA & Strategy& 2025; McKinsey State of AI 2025.
From daily order chaos to an end-to-end process
"A PDF order, three related attachments, five typos—and the delivery date is gone before the order is even confirmed."
In most industrial companies today, order entry is a patchwork of email attachments, Excel lists, EDI glitches, and form clicks. Administrative staff spend about 12 minutes per manually entered order —and thus devote 20 to 40 percent of their working time solely to order processing. Every additional click: a potential error. Current APQC benchmarks show that experienced teams have an error rate of 1 to 3 percent —for free-text emails, it’s 5 to 8 percent. Every single error costs 175 to 500 euros— not to mention missed delivery dates, service levels, and lost customer trust.
The good news: With Agentic AI, this exact process can already be deployed in production today. McKinsey estimates the productivity potential of GenAI in customer operations at 30 to 45 percent —the first companies reduced order turnaround time from two to three days to one to two hours in a very short time. Regardless of whether Dynamics 365, SAP, Infor, IFS, or another ERP system is running in the background.
Customers who already trust hso with their transformation
Three levers
Three levers that will transform your order processing over the next 12 months.
Where do agents come in when order entry is stalling today? At exactly three points where time, data, and customer satisfaction are lost. These three levers run through every demo, every discussion, and every roadmap for the next 12 months.
Automate Inbound Processing
PDF, email, EDI, Excel—the agent reads, standardizes, and creates the order in the ERP system. No typing, no duplicate entries, no data entry errors.
Rethinking User Interaction
From a marathon of clicking through forms to a chat: Checking availability, approving credit limits, sending order confirmations—all through conversation, right in Teams.
Securing ERP Investments
Agents operate independently of the system. Whether it’s D365, SAP, Infor, IFS, or an older platform—you can unlock added value without disrupting your ERP strategy.
What to expect in 45 minutes
A concise overview of market realities, three strategic levers, an Order-to-Confirmation live demo, and a roadmap for the webinar series.
Welcome & Overview
Welcome, context within our webinar series, and what you’ll take away today.
Market Reality in 2026
Where order entry today costs money and leads to customer churn – with figures your management is familiar with. 40% of all enterprise applications will use AI agents by the end of 2026 (Gartner). While in the DACH mechanical engineering sector, only 7% currently have GenAI fully operational (VDMA / Strategy&) – compared to 88% global AI adoption (McKinsey).
Three levers at a glance
Input, operation, platform independence – the strategic framework.
Agentic AI: Three types, one principle
Workflow agent, conversational agent, hybrid – when each type is suitable.
Live demo: Order-to-Confirmation
PDF in → Order in ERP → Credit limit check → Confirmation → Reservation. Live, uncut.
Your first steps with Agentic AI + Q&A
Data, processes, governance. Preview of the next sessions in the series.
Are you in the right place?
Who is this webinar intended for?
Not sure if the webinar is relevant to your role? These answers will help you decide.
Your Experts
Two perspectives, one picture.
Two HSO specialists will guide you through the 45-minute session—featuring in-depth demos from Dynamics 365 and Agentic AI in practice, along with an industry perspective for manufacturing and distribution.
What sets HSO apart
HSO is a Business Transformation Partner with deep industry expertise and global reach. HSO leverages the full power of the Microsoft Cloud to transform how people work and engage customers, ultimately accelerating the impact of cloud transformation and improving overall business performance. Large enough to serve, small enough to care.
Consistent Global Delivery Capabilities
HSO offers global delivery capabilities alongside 24/7 managed services to expedite business transformations for multinational corporations. Our unified global delivery methodology and template approach ensure consistent implementations worldwide, enabling cost-effective solutions with predictable outcomes.
100% Microsoft Focus
HSO is a full service Microsoft Partner, having achieved all six Microsoft Cloud Partner Program Solution Designations, with each designation being anchored on the Microsoft Cloud: Business Applications, Data & AI (Azure), Digital App & Innovation (Azure), Infrastructure (Azure), Modern Work, and Security.
HSO Academy
HSO Academy is an integral part of the HSO culture for the further development, continuous improvement and certification of HSO employees. We invest in our people with ongoing training programs, delivering the most impact on your business.
HSO Offerings
HSO develops solutions for our customers that leverage the latest cloud and AI technologies from Microsoft. Our industry-focused products address the vertical and horizontal needs of the markets we operate in, accelerating our customers' digital transformation and enabling them to become digital leaders in their industry.
Part of the series "Agentic AI in Manufacturing"
This webinar is the second session in our "Agentic AI in Manufacturing" series. A recording of the first session, featuring a demo of the Supplier Communication Agent, is available. Subsequent sessions will continue to explore logistics, production, and end-to-end processes.
Aufzeichnung des ersten Termins ansehenRegister for the webinar now
45 minutes, free of charge, online. Featuring a live demo on a real system and plenty of time to address your questions directly. All registered participants will receive a recording—even if you can’t make it on the day of the event.
Sources of the market data cited: APQC Process Classification Framework (2024); Conexiom "The Real Cost of Manual Order Entry in B2B Operations" (2025); Gartner "40% of Enterprise Apps Will Feature Task-Specific AI Agents by 2026" (August 2025); IDC "Agentic AI to Dominate IT Budget Expansion" (August 2025); McKinsey "State of AI 2025" (n = 1,993); McKinsey "The Economic Potential of Generative AI" (2023); McKinsey "Sales Automation" (2020); OrderFlow Distribution Insights (2026); Salesforce State of Sales 6th & 7th Edition (n = 5,500); VDMA / Strategy& "GenAI in Mechanical and Plant Engineering" (2025, n = 247)