aec360 User Group 2026
Hosted right after Dynamics 365 Community Summit North America
When
October 15
Time
8:00 AM - 8:00 PM
Location
The Inn at Opryland in Nashville, TN
Costs
Free
A full day built around you
We heard you: more peer time, more real-world stories, and more room for the conversations that actually move the needle. This year's user group delivers exactly that: a full day in Nashville designed around what our community asked for, with time to connect, dig in, and bring something home worth using.
You'll leave with a sharper perspective on where the platform is headed, a direct line into what HSO builds next, and a few new contacts.
- 1
Peer Conversations
Facilitated round tables and hands-on breakouts — the candid exchange that is hard to achieve in a general session.
- 2
Product Roadmap
Go deeper on what's coming in ERP and CRM and have a direct say in what gets built next.
- 3
Data, AI, & What's Next
Practical AI and agent use cases for AEC firms: real examples, no hype, honest assessments of what's ready.
- 4
Customer Excellence Awards
An annual tradition, back and bigger. We close the day recognizing the standout work happening across our community.
Preliminary Agenda*
Networking Breakfast
Coffee, food, and a good hour to catch up before the day begins. A natural time to reconnect with people you know and meet the ones you don't yet.
Opening Remarks
We set the stage: where the AEC industry is headed, what HSO is building, and how our product strategy and Business IQ vision are designed to meet that moment.
Building AI Experiences with Design Partners
Get an inside look at HSO’s 2026 product roadmap with our Product Managers and hear directly from Customer Design Partners on the real-world impact of our newest AI-powered tools. Plus a look at what’s coming next.
Morning Break
Step away, grab a coffee, and pick up where the conversation left off.
Breakout: Product Roadmap Deep Dive by Workload
Go deeper on the roadmap in a smaller group, organized by your area of focus. Each track covers recent releases, an honest preview of what's coming soon, and dedicated time for Q&A with the product team.
ERP Track
CRM Track
Lunch
A sit-down lunch with time to decompress, keep talking, or just eat in peace.
Data, AI & Agent Strategy
Discover how leading AEC firms are beginning to use AI, modern data platforms, and intelligent agents to boost productivity and unlock new business value, with practical examples from within the Microsoft ecosystem and an eye toward what's actually ready today.
Peer Round Tables
Swap notes with peers from other firms on the topic that matters most to your work right now. Smaller groups, facilitated conversations, and the kind of candid dialogue you can't quite get in a general session.
Winning More Business
Project Planning & Execution
Technology Strategy & Innovation
User Group Sessions: Breakout by Topic
Roll up your sleeves and weigh in directly on what HSO builds next. These hands-on sessions are organized by track, focused on specific areas of the product, and designed to turn your day-to-day experience into a feedback loop that actually matters. Two tracks include:
ERP: PM Portal · Expense Agent · Fee Estimate Agent
CRM: DocGen Suite · Relationships
Afternoon Break
A short recharge before the final stretch.
From Transactions to Transformation: A New Approach to Customer Success
Learn about HSO's renewed approach to account management: how we're cutting the noise so your account team can focus on being a real partner. Plus an honest look at what's ahead for your Microsoft and HSO investment.
Customer Excellence Awards & Feedback
We close the day by recognizing standout customers with our annual Customer Excellence Awards, then collect your feedback so we can make 2027 even better.
Happy Hour
Raise a glass and keep the conversation going. Drinks, light bites, and a good Nashville send-off for a full day's work. (6:00 – 8:00 PM)
*Please keep in mind that the agenda and specific times are still being refined and some changes might take place.
Register NowBook your hotel, sooner rather than later
We've secured a group rate at the Inn at Opryland, just a short walk from the Gaylord Opryland where Dynamics 365 Community Summit is held, with a shuttle available too. Book at the group rate →
If the Inn at Opryland doesn't have your dates, two other good nearby options:
Hilton Garden Inn Nashville Opryland
Courtyard by Marriott Nashville at Opryland
Hotels in this area sell out fast during Summit week, so please don't wait.
A few things to know
Community Summit Registration
To register for the Dynamics 365 Community Summit, please visit www.summitna.com.
Use code HSO15 to receive 10% off!
Questions?
Reach out to Yasa Petrunak at ypetrunak@hso.com with anything about registration, logistics, or the event.