Additional Managed Services Resources
15 Minutes to a Better Managed Services Model
Five focused sessions. Each one 15 minutes. Each one designed to take you from problem recognition through execution—covering the signals, the transition, the governance, go-live, and what comes after.
When
April 21
Time
2:00 PM - 2:15 PM ET
Location
Online
Language
English
About the Series
Switching managed services providers feels risky. But staying with the wrong one carries its own cost—through missed expectations, slow responses, and a partner that never quite gets ahead of problems.
We built this series for IT and business leaders who are asking those questions and want practical answers.
Introducing: 15 Minutes to a Better Managed Services Model
Five focused sessions. Each one 15 minutes. Each one designed to take you from problem recognition through execution—covering the signals, the transition, the governance, go-live, and what comes after.
- Session 1 — Is It Time to Switch Your Managed Services Provider?
- Session 2 — How to Switch Without Disruption
- Session 3 — Who Owns What? A Conversation on Governance & Accountability
- Session 4 — What Happens at Go-Live (and How Risk Is Contained)
- Session 5 — After the Switch: Hypercare, Stability & Continuous Improvement
Register for the sessions most relevant to where you are right now—or attend all five.
Part 1 - Registration Open!
Is It Time to Switch Your Managed Services Provider?
Part of the 15 Minutes to a Better Managed Services Model Series
Switching providers is a strategic decision—not a reactive one. Yet most organizations delay the conversation because switching feels risky, even when staying is costing them more.
This session helps IT and business leaders quickly identify the signals that it's time for a take-on, and build the case to act with confidence.
In this 15-minute session, you will learn:
- The top warning signs that your current managed services model is holding you back—not just underperforming.
- Why staying put can be riskier than switching, especially in Microsoft-centric environments.
- What to expect from a modern managed services partner beyond ticket resolution: strategic guidance, flexibility, and outcomes.
Part 2 - Registration Open!
How to Switch Managed Services Providers Without Disruption
Part of the 15 Minutes to a Better Managed Services Model Series
Fear of downtime is the #1 reason organizations delay switching providers. This session breaks down what a low-risk, structured take-on actually looks like—and why the right partner makes switching feel structured, not speculative.
In this 15-minute session, you will learn:
- The 3 phases of a low-risk take-on (pre-transition, transition, stabilization) and what happens in each.
- Why structured knowledge transfer and runbooks are critical to avoiding surprises.
- How phased onboarding and shadowing models protect continuity during the handoff.
Part 3 - Coming Soon!
Who Owns What? A Conversation on Governance & Accountability
Part of the 15 Minutes to a Better Managed Services Model Series
Most managed services transitions fail due to unclear ownership—not technical gaps. This session focuses on the governance, roles, and communication structures that keep transitions on track and stakeholders confident.
In this 15-minute session, you will learn:
- Why governance matters more than tools during a provider transition.
- The minimum governance model required for a successful take-on: SDM, escalation paths, and RACI.
- How consistent communication and checkpoints eliminate uncertainty for IT and business leaders.
Part 4 - Coming Soon!
What Happens at Go-Live (and How Risk Is Contained)
Part of the 15 Minutes to a Better Managed Services Model Series
Go-live is where confidence is won or lost. This session explains how successful take-ons manage technical readiness, security, and service continuity so go-live feels routine—not risky.
In this 15-minute session, you will learn:
- What must be validated before go-live to prevent service degradation.
- How proactive monitoring and SLA tracking protect performance from day one.
- Why security and access validation early in the process reduces long-term operational risk.
Part 5 - Coming Soon!
After the Switch: Hypercare, Stability & Continuous Improvement
Part of the 15 Minutes to a Better Managed Services Model Series
Switching providers doesn't end at cutover. This session shows what happens after the take-on—how hypercare stabilizes operations and how managed services should continuously evolve with your business.
In this 15-minute session, you will learn:
- What hypercare really is—and why it is essential in the first 30 to 60 days.
- How continuous improvement is built into modern managed services, not bolted on later.
- When to assess readiness for optimization or advisory services after stabilization.