Norman.

The Smartest fieldwork scheduling system.

When Keith Glover in No.15 has been violent with one of your engineers in the past, Norman flags this up on every future visit, sending warning alerts to your team with notes like “Visit in pairs”. Goodbye high-risk appointment. Hello safer staff.

When Shirley Harris in No.22 reports cracked tiles on her kitchen floor, Norman gives you a single view of her data from Microsoft Dynamics, where you can see she’s got a big Alsatian.
Hello dog-friendly tiler. Goodbye trip hazard.

When it’s easier to have a video chat with Phil the plumber than type out a big-long email, Norman can fire up a Microsoft Teams call with one tap, so you can explain the nitty-gritty of a job without any fiddling. Goodbye endless apps. Hello one-stop-shop.

When you’ve got hundreds of residents who need jobs doing, and dozens of field operatives ready to do them, Norman combines the data processing power of Microsoft Dynamics with the scheduling strengths of FLS Visitour, so you can manage every appointment on the fly, even when plans change. Goodbye spreadsheets, hello Norman.

When anything gets in the way of your engineers’ day and it looks like they’ll miss an appointment, Norman calculates the most economical next option and keeps your residents updated. Goodbye needless motorway miles. Hello better bottom line.