Discover our CRM expertise for your industry
HSO has dedicated industry teams helping Sales, Marketing and Customer Service Teams in every market to transform the way they work and improve business performance.
HSO is your trusted Microsoft Dynamics 365 CRM partner
We help companies worldwide to bring their sales, marketing and service capabilities to the next level.
Why choose Microsoft Dynamics 365 for Customer Relationship Management?
More and more companies choose Microsoft Dynamics 365 for their customer relationship management (CRM) because they recognize the immediate benefits and opportunities the platform offers. The main reasons being:
- Its seamless integration with other Microsoft products, such as Outlook, Office 365, Power BI and PowerApps, but also with Dynamics 365 Finance and Supply Chain.
- Its powerful tools to enhance Sales and Marketing teams, such as LinkedIn Sales Navigator and Relationship Assistant, which help sales teams find and engage with the right prospects, and provide timely and relevant insights,
- Its transformative and readily available AI Copilot, which increases productivity, efficiency and work pleasure for your Sales, Marketing and Customer Service teams instantly.
Analysts recognize HSO as leading CRM Partner
HSO is recognized by leading industry analyst firms, highlighting our ‘industry-first’ approach and technical capabilities in Microsoft Dynamics 365.
Everest Group Names HSO as a Major Contender in the Microsoft D365 Services PEAK Matrix® Assessment 2023
Industry focus
CRM for Manufacturing
Based on best practices and leveraging the latest AI tech, we enable manufacturers to generate more value with seamless, efficient, and cost-effective services.
CRM for Retail & Distribution
Reliable data and insights are crucial to improve customer experience and increase loyalty. We integrate and connect all CRM-related apps to give your teams a true 360 degree customer insight.
CRM for Professional Services
Our CRM solutions help you to leverage value of your relationships and bring insights, time-saving automation and next-best-actions to your employees directly.
CRM for Financial Services
We help you to implement and adopt the latest intelligent CRM technology, to create the modern customer experience your clients expect.
CRM for Public Sector
Intelligent CRM applications support your teams in delivering better citizen services and managing better projects, connecting all touch-points and giving 360-degree insights.
CRM for Non-Profit
A modern, intelligent CRM solution is critical when you make the shift to virtual operations and modern, online relationship management. Dynamics 365 supports your marketing, project and fundraising teams and helps you to connect with volunteers.
Kick-off your CRM journey
Offer your customers a true omnichannel experience
Meet HSO's Advanced Field Service Solution
To help companies maintain a competitive advantage with their field service organization, they often need to deliver more with less staff, while customers expect higher service levels. Meet HSO's Dynamics Advanced Field Service: the recommended add-on offering significant additional functionality on top of Dynamics 365 Field Service for Case Management, Quoting, Customer Assets, Agreements, Work Orders and Invoicing.
These companies selected
Microsoft Dynamics CRM and Partner HSO
CRM Knowledge and Resources
On Dynamics 365 Sales, Marketing and Service
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Learn more
Royal Flora Holland: better digital services every day
A Multi-National Professional Services Firm Switched from Salesforce to Microsoft Dynamics
Customer Engagement Essentials
Our solution to help you store multiple addresses on both accounts and contacts.
How Sales and Marketing at Pharmaceutical Companies Use CRM to Meet New Challenges
Forrester recognizes HSO among 15 top Microsoft Business Applications service providers
Modern CRM Technology Is the Answer for Supporting Complex Insurance Sales Models
Arctic Glacier improved call center productivity with Dynamics 365
Manufacturing success with connected services
Relationship Intelligence
Stories of connected services success: 4 use cases
Government Success: State Technology Agency Chooses HSO to Update their CRM and Create a Better User Experience
Homefashion Group: changing the customer journey requires changing of processes
Challenge Accepted: Replace a Legacy CRM and Find a New Approach to a Challenging but Lucrative Asset Management Channel with Microsoft Dynamics 365 Sales
Changing a challenging but lucrative asset management channel with Microsoft Dynamics 365 Sales
Why you should never postpone your CRM project
Microsoft platform to support MegaGroup’s buy-and-build strategy
2023 Law Firm CRM Software Report
Enterprise collaboration meets relationship intelligence
HSO employee Jeroen Leeflang recognized as FastTrack Recognized Solution Architect
The Dynamics 365 product engineering team recognizes practicing solution architects for consistently exhibiting deep architecture expertise and creating high-quality solutions for customers. Jeroen is one of only 65 FastTrack Solution Architects worldwide.
How Signature Scraping and ERM has Revolutionised CRM in Law Firms
Why signature scraping means CRM systems are now capable of delivering real transformation
Microsoft Dynamics 365 CRM - 10 week implementation
Bring your Sales, Marketing and Service teams to the next level with the Microsoft Dynamics 365 CRM Platform. Based on our best practices and blueprints, HSO can get your Dynamics 365 Customer Engagement platform up and running within 10 weeks.
Microsoft recognized as Leader in the 2023 Gartner Magic Quadrant for CRM Customer Engagement Center
On Demand: Optimize the Customer Journey with Copilot in Dynamics 365
Learn how Copilot transforms the way you engage with your customers, from marketing, sales, to customer service and field service.
5 FAQ’s about Microsoft FastTrack for Dynamics 365
Report: Artificial Intelligence in Service
Empowering our client’s digital transformation with proven expertise
Why our Microsoft Inner Circle membership benefits our customers
Our customers share their story
Meet our customers Alfen, Intergamma, MegaGroup Trade Holding and Bouwmaat, talking about their digital transformation and their partnership with HSO.
Unified Aftersales and Services contribute to BDR Thermea’s global mission
