Agentic CRM changes the game for wealth advisors
Agentic CRM for Wealth Management
Using AI to transform CRM from system of record to system of action
Wealth management firms are under pressure to deliver more personalized, responsive service without increasing advisor workload. Yet much of the work still happens outside the CRM, which impacts their ability to deliver:
- Advisors live in Outlook and Teams, not CRM
- Client notes, follow-ups, and service requests are inconsistently captured
- Data is fragmented across email, spreadsheets, and point tools
- CRM adoption lags despite significant investment
- AI pilots exist but are disconnected from governance and compliance expectations
Agentic CRM puts AI to work
Agentic AI uses AI agents to assist and orchestrate work on a user’s behalf, capturing information, initiating workflows, and suggesting next steps while keeping people in control and recording outcomes in systems of record.
Agentic CRM brings AI agents and Microsoft Copilot into those everyday tools — helping advisors move work forward while writing actions back to a governed CRM and data estate built on Microsoft Dynamics 365.
Instead of forcing advisors to “do more in CRM,” AI agents work where advisors already are — capturing activity, coordinating follow-ups, and initiating workflows that write back to a governed system of record. The results:
- Higher productivity without behavior change
- Better data quality and consistency
- More reliable client experiences
- AI-assisted workflows aligned to internal controls and policies
Benefits of Agentic CRM
Capture and update CRM from Outlook and Teams
AI agents automatically log meetings, emails, and activities without manual data entry.
Summarize meetings and draft follow-ups
AI agents generate client-ready summaries and next steps, reviewed by advisors before sending.
Triage inbound client communications
AI agents classify emails and documents, route service requests, and initiate workflows directly from Outlook.
Surface next best actions
AI agents highlight overdue follow-ups, at-risk relationships, and priority actions based on client context.
Support governed, reviewable workflows
AI-assisted actions are traceable, reviewable, and written back to CRM with clear audit trails.
Modern CRM solutions that integrate AI and intelligent agents improve front-office productivity, enhance customer experience, and streamline operations — helping firms deliver more personalized, efficient service at scale.
How agentic CRM works
Behind the scenes, Agentic CRM connects advisors, AI agents, and CRM through a simple, governed architecture built around the tools they already use:
User surfaces: Teams, Outlook, mobile, and web — where advisors already work
AI agent layer: Copilot and AI agents that assist, summarize, and orchestrate actions across CRM and workflows
Data and governance: Dynamics 365 CRM and a curated data estate with role-based access, logging, and review checkpoints
Built on a governed, enterprise-ready Microsoft platform
Agentic CRM for Wealth Management is built entirely on the Microsoft platform, enabling firms to extend AI safely within existing security, compliance, and governance frameworks.
- 1
Microsoft Dynamics 365 serves as the system of record for client, relationship, and activity data
- 2
Microsoft Copilot and AI agents are embedded directly in Teams and Outlook, where advisors already work
- 3
Power Platform orchestrates workflows, approvals, and human-in-the-loop controls
- 4
Microsoft identity and security enforce role-based access, data boundaries, and auditability
Schedule an AI Use Case Workshop
This complimentary, 2-hour strategy workshop is ideal for Sales, Service, Ops, Compliance, and Governance stakeholders. Attend virtually or in-person at HSO's NYC office to identify and prioritize Copilot and AI use cases. You'll get a tailored AI use case menu, a hands-on working session, and a clear AI roadmap.
This offer is available only for a limited time. Secure your spot today and take the first step toward unlocking AI value for your firm.
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