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On Customer Service, AI and Copilot
Manufacturing
The advantages of automation, AI, and machine learning have caused a shift toward smart factories and data-driven manufacturers. We help you to become competitive, innovative, and resilient.
Financial Services
How to navigate intense competition, stay in compliance with ever-changing regulations and leverage commercial opportunities. We help you create an IT landscape that enables efficient operations and connects processes and data.
Professional Services
People-centered, client-focused and project-driven: that’s professional services in a nutshell. We design and implement technology solutions that enable better decision-making and effective working.
Retail & Distribution
We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.
Public Sector
HSO helps public and government organizations to meet and leverage increasing expectations for digital service, responsiveness and transparency.
Non-Profit
We support Non-Profits by modernizing applications, automating processes, and providing insight. Through technology, we nourish successful relationship management and enable greater impact.
What we do
HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Through our services, we help companies transform the way they work and improve business performance.
Business Applications
Microsoft Dynamics 365 Business Applications for ERP and CRM are leading in the industry. But their real strength is in the integration. Combined, they deliver even more value.
Cloud Services
HSO has a proven track record in supporting our customers in their cloud journey. With your business in mind, we offer a comprehensive suite of services to help you gain value from the cloud.
Data & AI
We help customers build an operational and future-proof data platform, ready to realize business value from AI and machine learning technologies.
Our Solutions
HSO develops industry-specific solutions that leverage the latest cloud and AI technologies from Microsoft, accelerating our customers' digital transformation.
Join HSO
Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
Life at HSO
We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
Graduate Programs
Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
HSO Academy
From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
Vacancies
Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
Join HSO
Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
Life at HSO
We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
Graduate Programs
Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
HSO Academy
From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
Vacancies
Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
Accelerate your Customer Service with Copilot and AI
Many organizations’ support and service teams face the challenge of meeting rising customer expectations, demanding faster and better service and solutions. Generative AI, such as Microsoft Copilot, can offer a breakthrough in Customer Service.
The capabilities of generative AI are growing exponentially. Microsoft Dynamics 365 Copilot is the world’s first turnkey generative AI copilot for CRM and ERP, boosting the productivity of teams across sales, marketing, and customer service, and helping them focus on what matters most.
On this page you find all you need to know about the immediate benefits of Customer Service Copilot. In short: Copilot can provide agents with personalized and accurate responses, automate tedious tasks, and enhance their skills and performance. It's the easiest and most effective way to start with generative AI.
We expect, and this is out-of-the-box available, that customer service agents will work alongside AI systems, accessing information and composing answers faster, offering better solutions and personalized service.
On-Demand Webinar: Copilot in Dynamics 365 in action
This webinar takes you through the customer journey of Kate and her coffee machine. Discover how Copilot in Dynamics 365 transforms the way you engage with your customers, from marketing and sales, to customer service and field service. Help your teams as of today to become more effective, increasing customer engagement and satisfaction.
How to transform Customer Service with AI
Customer service centers are often seen as a cost center, but they can actually be one of the main sources of value and profit. A strong support function can be the best investment in building customer relationships, increasing customer satisfaction and loyalty. Plus, when using a modern, integrated cloud-based CRM platform, your service center is also the best source of customer data.
Customers expect to be met where they are, through the channels and tooling most convenient for them. AI and smart automation help organizations tackle the top 3 challenges in Customer Service. With increasing customer expectations including demand for asynchronous support, following the omnichannel service, as one of them:
85% of service agents want digital tools to help them become more agile, automate tasks, find information faster and increase customer satisfaction.*
Will AI replace employees? Not at all! AI will boost the efficiency and productivity significantly. By having a digital copilot handle many of the repetitive administrative tasks for them, your agents will have more time to give valuable attention to customers. And customers will experience better service and care.
AI tools can't replace the trust that comes from personalized service, or deliver the empathy that an employee can offer, but it does help to significantly decrease handling time of issues, and increase the quality of support.
AI tooling like Copilot has proven to be particularly useful when onboarding new agents and getting them up to speed when it comes to knowledge and effectiveness. Agents are able to solve cases faster without help from peers.
More on Copilot in Dynamics 365 Customer Service
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On Customer Service, AI and Copilot
"It's natural for experienced professionals who are good at their jobs to be skeptical about AI and how they can benefit. But we have experienced first hand that these questions tend to fade once people start using Copilot and see what this tool can do for them."
Customer Service is critical for business performance*
83%
Of customers agree that great service will turn them from one-time into life-time shoppers
80%
Market share growth for customer obsessed companies
$7B
In incremental revenue for organizations resolving customer issues on the first contact
96%
of customers will leave your business after experiencing poor service
Transform your complete customer journey with Dynamics 365 CRM
The Dynamics 365 CRM suite help you transforming business across your Sales, Marketing and Service teams. Dynamics 365 Copilot is the world's first generative AI copilot, integrated in your cloud CRM applications. Your teams can benefit right away. Click on the buttons and find out how.
Interested in a personalized demo?
Whether you already use Dynamics 365 or are considering a new CRM platform, our expert teams accross the globe are ready to get your Customer Service to the next level. The outcome of the personal demo will be:
Read the stories
These customers selected Dynamics 365 Service, Sales and Marketing
Elevate your customer and employee experiences while managing your costs with low-code, self-service solutions
Take the first step in your data transformation journey with a clear and structured plan for leveraging data assets to achieve specific business objectives
Watch our exciting webinar hosted by HSO and Microsoft, and learn how AI is transforming the customer service experience in Municipalities
Discover how the Microsoft Power Platform self-service app delivers a quick and efficient Order Collection experience in the retail store.
Unlock the Power of Customer Engagement to Transform Customer Experiences and empower Agents with AI-Driven Resolution
From Microsoft Copilot
Alongside HSO experts, uncover the potential and shape your AI adoption journey for success.
From Microsoft Copilot
Low risk, easy to implement and an instant increase in efficiency
Law firms can now leverage artificial intelligence to enhance productivity, automation, and gain intelligent data insights. Learn how.
In this video series on Copilot in your everyday applications
Engage with industry experts to shape an AI journey that will bring your mission into focus
See how Copilot, Microsoft's generative AI-based virtual assistant, makes the work for customer service agents easier and better.
As a local authority, you have a lot to manage. And expectations from the people you support are high. And if your systems are disjointed, or a little on the creaky side, this is tough. Quite often manual.
This webcast is best suited for Heads of Sales, Marketing, Customer Service, and Product Managers
Learn how Copilot transforms the way you engage with your customers, from marketing, sales, to customer service and field service.
Explore the potential of Microsoft Copilot Studio with HSO to revolutionize your business processes, elevate client services, and nurture long-lasting trust and loyalty.
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