Retail & FO Awards

Deliver exceptional customer experiences with intelligent retail software from Microsoft

Meeting the needs of the modern consumer requires retail management systems that are seamless, cost effective, fast, flexible and 100% customer orientated. That’s where HSO, a Microsoft Dynamics Retail Partner, and Microsoft Dynamics 365 for Retail come in.

Managing the sourcing and timely supply of goods to customers across multiple channels and responding to their feedback, requires a complex range of functions operating in harmony. Many businesses simply don’t have the IT systems and capabilities to handle these demands adequately. Traditional retail software vendors address various individual disciplines, but not the full end-to-end process.

A Complete Retail ERP & CRM Solution

HSO delivers the answer – complete enterprise retail management capabilities, with Microsoft Dynamics 365 as its foundation. For all channels to market, HSO Retail provides the backbone that brings critical functions together – fully integrated into a single, comprehensive cloud solution.

Microsoft Dynamics 365 is a highly scalable, multi-site, multi-currency retail ERP & CRM platform. Integrated with other Microsoft products you use every day, it leverages Windows, Office and Server platforms like no other package – giving you easy to use applications and lower total cost of ownership.

Reduce operating costs with a data-driven supply chain

Harness historical data and real-time insights to anticipate customer demand, reduce time to market and improve stock management to maximise sales and profitability.
Reduce costs by optimising your stock supply decisions for your stores and distribution centres with advanced analytics and machine learning.

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Gain customers for life with omni-channel excellence

Today’s customers shop on their terms – what they want, where, when, and on the device of their choice as they move across multiple channels during their engagement with your brand.Engage your customers with intuitive, informative and personalised solutions that deliver fun and rewarding shopping experiences, both online and in store, that ultimately lead to competitive advantage.

Empower your employees and drive growth with simplified store operations

Provide your employees with the tools and solutions to empower them to gain the insights they need to make fast, informed decisions and serve customers better through deep data insights and powerful analytics coupled with intuitive recommendations and workflows tailored to their needs.Connect in-store employees with back office teams to increase collaboration and improve the way you manage staffing, stock, and fulfilment, ultimately driving more revenue and higher margins.

Increase your sales and profitability with strategic merchandise management

Anticipate trends in the retail marketplace and adapt quickly to stay ahead of your competitors. Microsoft Dynamics 365 provides you with powerful merchandising capabilities that empower you to centrally track product information, categories, assortment, and pricing to help you execute with the insight you need to ensure the right products appear in the right stores at the right time and at the right price.

Transform your HR Management with Dynamics 365 Talent

 In the fast-moving and highly competitive retail market, your HR department faces some big challenges. Not only is retail notorious for having a high rate of employee turnover, retailers typically employ people on a variety of working patterns and contract types across different geographical locations which adds to the complexity. And of course, recruitment peaks and flows at different times in line with peak trading periods. The ongoing engagement, management and up-skilling of employees further adds to the challenge.

Microsoft Dynamics 365 Talent enables retailers to:

  • Hire the right people faster
  • Set new recruits up for success
  • Develop and upskill talent
  • Build high-performance teams

Find out how you can overcome the HR challenges in the Retail sector and drive operational excellence and impact with Dynamics 365 Talent.

Discover Microsoft Dynamics 365 Talent

Retail White Paper

Respond to changing retail customers with Microsoft Dynamics 365

This whitepaper will guide you through how Dynamics 365 can fulfill your CRM or ERP retail needs, while adapting to ever changing environments and customer demands.

Download Whitepaper

5 benefits of providing an omni-channel retail experience

According to Google’s Omni-channel shoppers: An emerging retail reality, shoppers who are able to buy through multiple channels have a 30% higher lifetime value than others. With software like Microsoft Dynamics 365 making it easier than ever to support omni-channel experiences, here are 5 benefits of doing just that:

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