Helping local councils meet community needs faster and easier with Microsoft technology
Digital Transformation for Local GovernmentDownload your eBook now
Pressure on spend; Reduced income; a lack or shortage of skills; growing demand for services from an expanding population. Providing the support your community needs is a challenge. A challenge compounded when coordinating services built around excel spreadsheets and an assortment of legacy technology. But with the right mix, you can support the most vulnerable; create thriving communities; protect the public; support sustainability efforts. Here’s how.
Microsoft Dynamics 365 connects the services you provide directly with the public you serve. As a cloud-based technology, you can access systems remotely, and collaborate securely with your remote working staff, making it easy to direct resources and manage needs. For example, connecting Health Care workers or first responders via technology such as chat, call, video and photo sharing, into a single system, allows better decisions to be made faster.
Local and Regional Government authorities face growing pressure to provide high-quality services and improved outcomes whilst contending with ever tightening budgets.
Constraints that together with increasing case-loads and administration, make it harder for your people to do their job.
To meet these challenges, your systems need to be easy to use, yet improve efficiency while cutting costs. You want your field and back-office staff to have the tools they need to serve your community, and to be more accessible. You also want a way to give your community a voice – to request services, support, and help. This is where HSO can help.
Seamless integration with other Microsoft technology such as Outlook, SharePoint, Teams, OneDrive, and PowerBI enables Microsoft Dynamics 365 to connect front-line workers and back-line support functions, with the people you serve.
An integrated relationship management, financial, and operations system provides real-time data, increased productivity and the ability to adapt to changing legislative and administrative requirements. This helps you tailor and speed up service delivery, with increased accountability.
Microsoft Dynamics 365 provides a foundation from which to deploy other technologies, and yet remain connected to.
Delivering value for Local Government organisations such as ...
Combining Agilisys track record of solving complex challenges for local government organisations, together with HSOs deep technical know-how of Microsoft technology, particularly Microsoft Dynamics 365 Finance and Operations, the partnership will deliver solutions that make it easier for local government organisations to deliver services that improve the lives of the communities they serve.
If you're considering how to go about developing your digital services but don’t quite know where to start, or you have some capabilities but feel they need to be updated, our team can help you get started. We can help you understand the business case, align with your mission, define the best approach, and guide you to achieve your aims.
At HSO, our mission is to help Local Government organisations serve the needs of their communities more effectively, cost efficiently, and faster, by using Microsoft Dynamics 365 to connect an often fragmented set of services. Contact us today to start your journey to empowering staff to support the needs of the people in your communities.
Our Microsoft capabilities
Microsoft Dynamics 365
Getting information from the field to your internal systems fast, can make the the difference between providing the support services needed, or not. It relies on connecting your organisation processes.
Microsoft Power Platform
If you want to respond to citizen needs, you are no longer dependent on IT for apps and reporting. Thanks to Microsoft Power Platform, anyone can now work with apps, workflows, reports and chatbots themselves.
Office 365, Teams, SharePoint, Windows are all tools designed to help staff work smarter, not harder. They improve collaboration between the back-office and those in the field delivering essential community services.
Data & Analytics
Sound data management and combined with analytics provides insight you can use to dictate how you use and manage your resources, ensuring the right support is provided to the right people at the right time.