Intelligent planning to improve efficiency and save resources

Dynamics 365 Field Service Software allows you to proactively resolve service issues, optimise resource scheduling, and reduce operational costs while improving efficiency for your engineers. Now you can deliver exceptional assistance at your customer’s location using built-in intelligence.

Find out how this modern digital field service management software can work for your company by downloading the infographic that we have specially designed to provide you with an example of a seamless, efficient job handling experience, keeping both your customers and your staff happy, whilst reducing cost and boosting efficiency. Making your customers want to come back for more!

Download the HSO Field Service Factsheet

Benefits of Dynamics 365 Field Service


Deliver proactive service

Ensure a consistent and reliable operation by predicting, detecting, and resolving service issues before your customers are even aware there’s a problem.


Ensure a first-time fix resolution

Provide your service managers and technicians with the right tools and knowledge they need to resolve problems the first time. Build up customer trust and loyalty.


Obtain a 360-degree view of customer assets

Clearly see asset hierarchy, locations and service level agreements to exceed customer expectations and drive cost of service down using predictive maintenance models.


Prevent service calls

Remotely detect and resolve customer issues before they become a priority problem using IoT sensors.


Optimise scheduling with AI

Dispatch engineers or technicians where and when they are needed most. Deliver exceptional customer experiences whilst carefully optimising your resources and costs.


Increase customer satisfaction

Engage with your customers, provide post-engagement surveys and offer self-service scheduling.

Field Service Podcast Series

Join our Field Service expert Dan Snowdon as he talks about how automation can help your company become more streamlined and cost-effective.

Listen to the series

HSO Advanced Field Service

HSO Advanced Field Service offers even more functionality on top of Dynamics 365 for Field Service with extended case management integration and new asset features like warranty, agreement coverage and improved work order actuals registration.

Download the Advanced Field Service Brochure

New video series

Transforming Service Delivery – Using technology to enhance customer experience

Episode 1 - Work Order Management

Pick up work orders from your customer service team. Clearly view the tasks, products, and locations, and apply the dates and timeframes ready for scheduling.

View the rest of the series
Field Service Report

Field Service News Research Benchmarking Report

Field Service News Research in partnership with HSO, has undertaken a detailed study to understand precisely what CSAT metrics are being tracked.

Download Report