Dynamics 365 for Field Service
Find out how to stay ahead of the curve with HSO & D365Download White Paper
Connected Field Service Management Software to drive performance in your company
Customer satisfaction, team productivity and profitability are at the centre of any successful Field Service organisation – and the bar for excellence is set high.
The question is how to get the right field technician, with the right knowledge and the right equipment, to the right place at the right time.
The solution? Microsoft Dynamics 365 for Field Service – powerful end-to-end field service management software with integrated CRM functionality that makes it easy to stay on top of all aspects of the field service process, benefiting planners, technicians, and service managers alike.
- Despatch a technician or engineer only when it is necessary
- Improve profitability by utlising automatic service delivery optimisation
- Increase first time fix rates and reduce no action visits
- Know your technician’s real-time location, performance, adherence with assigned jobs & hours
- Allocate works orders faster and manage task distribution on a daily basis
- Manage your contract and maintenance agreements with ease and improve customer satisfaction
- Seamless, fully integrated automation provides SMS messaging to workforce & customers to ensure time windows are met
- Safety & liability functionality for engineers visiting hazardous locations
- Increase speed of onboarding new engineers with intuitive, role-driven interfaces and deep learning experiences with built-in intelligence
- Meet high demands and customer expectations
- Take advantage of artificial intelligence (AI) , mixed reality (AR) or IoT (Internet of Things) to accurately advise and guide engineers through the service operation.
- Disparate systems administration become a thing of the past
- Reporting becomes a dream
- Speed & mobility issues are resolved
- Security worries are banished
- Health & safety regulations are streamlined and processed
- Omni-channel communication becomes clear
- Assess performance management by using dashboard and reporting analytics for insight into operational effectiveness & cost centres
- Increase productivity, efficiency & revenue growth
- Obtain company-wide visibility
- Make data-driven decisions to help transform your field service operation into a profit centre