HR Manager - Contractor Position

About HSO

HSO is a business transformation partner with deep industry expertise and global reach. HSO leverages the full power of the Microsoft Cloud to transform the way in which people work and engage customers, ultimately accelerating the impact of cloud transformation and improving overall business performance. By leveraging the power of Dynamics 365, Generative AI, Data, AI, Copilot capabilities and the full Microsoft Cloud; HSO helps companies innovate faster by modernising business operations, adopting data-driven intelligent automation, delivering real-time insights and connecting the enterprise. Founded in 1987, HSO has more than 2,500 professionals throughout Europe, North America, and Asia and is one of the world’s top business solution and implementation partners and a member of Microsoft’s elite Inner Circle, representing the top 1 percent of partners worldwide.

At HSO we take pride in being large enough to serve, but small enough to care. HSO UK has grown to more than 320 people and we expect over 100% organic growth in the next 4 years - with this comes an opportunity to create, deliver and evaluate our evolving business.

HSO specialises in industry sectors such as Retail, Manufacturing, Professional Services, Financial Services and Public Sector. As an award-winning partner, HSO has been recognised as the global winner of the 2023 Partner of the Year Award for D365 Finance and as a Finalist for D365 Sales and Marketing. In addition to Best Tech Company 2021 to Work For and the 6th Best Large Company to Work For in 2022.

At HSO we transform the way in which people work and how businesses operate to get results for our clients. This takes exceptional cutting-edge technology, knowledge, talent, determination and entrepreneurial spirit. Our culture and values support entrepreneurial mindsets and attitudes where your voice will always be heard.

Purpose of the Role

This temporary position supports with Employee Relations, Performance, Change Management and other advisory work. We are looking for an individual who is able to start ASAP.

Overview of Experience and Key Responsibilities

Performance Management

· Provide guidance on setting performance standards and evaluating employee performance.

Employee Relations

· Foster a positive workplace culture by providing guidance and support to Line Managers and employees on all topics including absence, performance, conduct, conflict resolution, harassment, discrimination and company policies, ensuring compliance with legal and regulatory standards.

Managing Risk

· Provide planned and unplanned data and insights on HR key performance indicators to the HR Director and other colleagues. Use this data to inform business choices.

· Use storytelling approaches alongside data visualisations to influence decision-making on people issues.

· Ensure robust management of all personal data handled by HR, adhering to HSO’s data protection policies and more broadly to GDPR legislation.

· Ensure any matter is escalated at the most appropriate point to the people, for example to the wider HR Community, Line Managers and third parties.

· Update company policies as required.

Stakeholder Engagement

· Be able to identify and include all internal and external stakeholders with all pieces of work delivered, involving them in a timely way about the right topics.

· Forge a positive working relationship with our external legal advisor, seeking advice as early as possible and ensuring we receive value for money from the service.

Essential Behaviours

· Demonstrates care with every interaction.

· Integrity and ability to work with confidential information with discretion and sensitivity.

· Friendly and approachable with high emotional intelligence.

· Pragmatism and problem-solving skills and the ability to think creatively when faced with new problems, but also being pro-active in anticipating people concerns.

· Comfortable to be in a difficult conversation.

· Ability to work in a dynamic, fast-paced environment, adapting quickly to rapidly changing situations as well as being able to prioritise.

· Excellent attention to detail and strong organisational skills.

· Tenacious.

· Able to influence others.

· Able to say ‘no’ to someone, in the best way possible.

· Uses relevant business acumen and facts to make informed choices.

· Lateral thinker, who will actively listen and contribute to broader topics.

Essential Experience

· Able to manage multiple employee relations cases at the same time.

· Experienced in producing materials to support cases of absence, performance improvement, grievance and disciplinary matters.

· Proven experience in leading and managing change projects in a maturing business.

· Builds trusting relationships rapidly.

· Excellent communication, interpersonal, and leadership skills.

· Will flex communication skills for a positive interaction.

· Experience of working and serving a customer base remotely.

· Familiarity with expert people who engage with a business on different specialist areas including employment law, benefits providers, recruitment, L&D professionals.

· Worked successfully in an entrepreneurial medium sized business.

Location This is a hybrid role, ideally based within a reasonable commute of either our Reading or Manchester offices, however, strong candidates from outside of this distance will be considered.

Due to the nature of the position some travel to one of the above offices may be required. This will be discussed as part of the interview process.