Read more
About the Modern Workplace, Change and Adoption
Manufacturing
The advantages of automation, AI, and machine learning have caused a shift toward smart factories and data-driven manufacturers. We help you to become competitive, innovative, and resilient.
Financial Services
How to navigate intense competition, stay in compliance with ever-changing regulations and leverage commercial opportunities. We help you create an IT landscape that enables efficient operations and connects processes and data.
Professional Services
People-centered, client-focused and project-driven: that’s professional services in a nutshell. We design and implement technology solutions that enable better decision-making and effective working.
Retail & Distribution
We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.
Public Sector
HSO helps public and government organizations to meet and leverage increasing expectations for digital service, responsiveness and transparency.
Non-Profit
We support Non-Profits by modernizing applications, automating processes, and providing insight. Through technology, we nourish successful relationship management and enable greater impact.
What we do
HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Through our services, we help companies transform the way they work and improve business performance.
Business Applications
Microsoft Dynamics 365 Business Applications for ERP and CRM are leading in the industry. But their real strength is in the integration. Combined, they deliver even more value.
Cloud Services
HSO has a proven track record in supporting our customers in their cloud journey. With your business in mind, we offer a comprehensive suite of services to help you gain value from the cloud.
Data & AI
We help customers build an operational and future-proof data platform, ready to realize business value from AI and machine learning technologies.
Our Solutions
HSO develops industry-specific solutions that leverage the latest cloud and AI technologies from Microsoft, accelerating our customers' digital transformation.
Join HSO
Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
Life at HSO
We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
Graduate Programs
Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
HSO Academy
From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
Vacancies
Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
Join HSO
Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
Life at HSO
We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
Graduate Programs
Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
HSO Academy
From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
Vacancies
Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
Youth Protection Brabant & Veilig Thuis Oost-Brabant
Discover how a well-structured adoption process facilitated the swift implementation of a new digital work environment, ensuring over 650 employees could work securely and effectively.
Structured Adoption Process Ensures Smooth Implementation of New Workplace
When major changes to the digital workplace and the replacement of 530 laptops and 500 phones were needed for employees at Jeugdbescherming (Youth Protection) Brabant and Veilig Thuis Oost-Brabant, a well-structured adoption process was essential. Motion10, an HSO company, provided support in this endeavor. With a structured pre-project of six months, a change strategy, pilot implementations, and continuous learning, the effective rollout was completed in seven weeks, allowing the entire organization to start using the new tools independently.
Jeugdbescherming Brabant focuses on children who need help to grow up safely, and Veilig Thuis provides advice and support for child abuse and domestic violence for all age groups. So, for the over 650 employees of these two organizations, their work is all about safety. They handle highly sensitive information, so working securely is of utmost importance.
Employees are often on the move, and in this line of work, it’s vital to be reachable on location, especially in crisis situations. Having access to information on their work laptop and phone is essential for quick decision-making and action when needed.
To perform their work more effectively and securely, with an eye toward the future, Jeugdbescherming Brabant and Veilig Thuis Oost-Brabant decided it was time for a new digital work environment. This also meant replacing employees’ work laptops and phones.
“In 2019, we switched to Microsoft 365, and during that rollout, our employees didn’t receive enough support,” says Monika Kooij, Communications Advisor at Jeugdbescherming Brabant. “This resulted in underutilization of what Microsoft 365 had to offer. Secure, user-friendly, and location-independent work couldn’t be fully realized with the existing digital work environment, laptops, and phones, so we decided to make changes.”
The existing work environment used by Jeugdbescherming Brabant and Veilig Thuis Oost-Brabant wasn’t compatible with Microsoft Teams, which posed challenges in the era of hybrid work. Additionally, the login process was tedious, and employees had to physically come to the office every month to change their work application passwords and perform updates. This placed an extra burden on the internal support department in terms of password management.
Involving employees in the change
The chosen course of action would bring significant changes. A work environment had to be phased out, a full transition to Azure had to take place, everything had to be accessible in a secure environment with a single password, and 530 laptops and 500 phones had to be replaced. To properly support the change in work processes, a change trajectory was necessary.
Monika explains: "Our employees are primarily focused on working with people, and not all of them are equally tech-savvy. They were apprehensive about this technological change, especially given their high workload. The challenge was to make this transition as smooth as possible. Adoption needed to be handled differently this time."
The project was entrusted to an external technical partner, with Motion10, an HSO company, handling the change and adoption aspects and functional improvements with a focus on the usability of the SharePoint environment.
Involving Change and Adoption from the Beginning
Laura de Vos was involved in the planning phase as the Change Lead. Laura de Vos says, “In January 2022, we worked with Jeugdbescherming Brabant and Veilig Thuis Oost-Brabant to conduct an initial assessment. We collected a lot of valuable information from within the organization, creating a clear picture of how work was done and what improvements were desired. This was necessary to ensure that project objectives matched the employees’ needs. With clear pillars derived from this information, we created a Change Plan.”
Once the Change Plan was clear, the adoption process could start. Together with Jeugdbescherming Brabant and Veilig Thuis Oost-Brabant, Laura and her team organized various support activities leading up to the actual transition of the work environment, laptops, and phones. These activities took into account differences in employees’ digital skills and their preferred learning methods.
Activities included progress updates, Q&A sessions, the redesign of the knowledge center, online knowledge sessions, and valuable input from ambassadors – employees who served as guides and acted as the organization’s eyes and ears during the process. These efforts provided employees with a comprehensive understanding of what was about to happen.
Regarding the ambassadors, Laura says, “We conducted pilots on the technological changes together with the ambassadors to ensure everything went smoothly before the 650 employees got their hands on it. If the technological setup isn’t aligned and tested for use, the adoption of the new workflow won’t be successful.”
"Our partner proactively contributed and worked in a structured manner. Based on their experience, they had answers to questions that were not yet apparent to us. This was very helpful for us."
The Rollout Moment
In September 2022, after two important pilots involving the new work environment, everything was ready to transition to an improved digital workspace in the cloud. Employees at Jeugdbescherming Brabant and Veilig Thuis Oost-Brabant received new laptops and phones.
Before transitioning to the new work environment, employees could sign up for a time slot and were divided into groups of three. Laura de Vos explains, "We chose to train small groups, meaning one guide for every three employees. We did this because individual guidance is essential when the level of digital proficiency varies among employees. There needed to be enough room for absorbing new information and asking questions."
"We continually reviewed our adoption program with the ambassadors within the organization."
In seven weeks, the entire organization transitioned
During their training sessions, employees received their new laptops and phones. In another room, training on using the new digital workspace began. Step by step, employees were introduced to their new work environment and were taught how to perform secure actions in the cloud. Personal accounts and network drives were migrated to OneDrive the evening before, so those files were unavailable for only a few hours.
With several sessions per day at locations in Den Bosch, Helmond, Tilburg, and Roosendaal, each group was guided one by one during a seven-week period. By November, everyone had the knowledge and tools to work effectively in the cloud.
Monika Kooij describes how the rollout sessions went: "It all went very smoothly. Employees found the preparation and on-site support very enjoyable. Some were initially puzzled why the rollout session required an hour and a half, but in the end, they were very pleased with the support and resources they received before and after the session. Some employees, whose rollout sessions were scheduled later in the seven-week period, heard such positive feedback from colleagues who had transitioned earlier that they regretted not choosing an earlier time slot!"
For successful adoption of significant changes, it's crucial to critically evaluate every choice and its impact on end users – in this case, the employees of Jeugdbescherming Brabant and Veilig Thuis Oost-Brabant. If something is deemed to have a negative impact on the adoption of new technology and practices, then a better solution must be found together. Because Jeugdbescherming Brabant and Veilig Thuis Oost-Brabant recognized this need, a good partnership could emerge with the technical supplier and Motion10, from which the end users are reaping the benefits.
Read more
About the Modern Workplace, Change and Adoption
We, and third parties, use cookies on our website. We use cookies to keep statistics, to save your preferences, but also for marketing purposes (for example, tailoring advertisements). By clicking on 'Settings' you can read more about our cookies and adjust your preferences. By clicking 'Accept all', you agree to the use of all cookies as described in our privacy and cookie policy.
Purpose
This cookie is used to store your preferences regarding cookies. The history is stored in your local storage.
Cookies
Location of Processing
European Union
Technologies Used
Cookies
Expiration date
1 year
Why required?
Required web technologies and cookies make our website technically accessible to and usable for you. This applies to essential base functionalities such as navigation on the website, correct display in your internet browser or requesting your consent. Without these web technologies and cookies our website does not work.
Purpose
These cookies are stored to keep you logged into the website.
Cookies
Location of Processing
European Union
Technologies Used
Cookies
Expiration date
1 year
Why required?
Required web technologies and cookies make our website technically accessible to and usable for you. This applies to essential base functionalities such as navigation on the website, correct display in your internet browser or requesting your consent. Without these web technologies and cookies our website does not work.
Purpose
This cookie is used to submit forms to us in a safe way.
Cookies
Location of Processing
European Union
Technologies Used
Cookies
Expiration date
1 year
Why required?
Required web technologies and cookies make our website technically accessible to and usable for you. This applies to essential base functionalities such as navigation on the website, correct display in your internet browser or requesting your consent. Without these web technologies and cookies our website does not work.
Purpose
This service provided by Google is used to load specific tags (or trackers) based on your preferences and location.
Why required?
This web technology enables us to insert tags based on your preferences. It is required but adheres to your settings and will not load any tags if you do not consent to them.
Purpose
This cookie is used to store your preferences regarding language.
Cookies
Why required?
We use your browser language to determine which language to show on our website. When you change the default language, this cookie makes sure your language preference is persistent.
Purpose
This service provided by uMarketingSuite is used to track anonymized analytics on the HSO.com application. We find it very important that your privacy is protected. Therefore, we collect and store this data anonymously on our own servers. This cookie helps us collect data from HSO.com so that we can improve the website. Examples of this are: it allows us to track engagement by page, measuring various events like scroll-depth, time on page and clicks.
Cookie
Purpose
With your consent, this website will load Google Analytics to track behavior across the site.
Cookies
Purpose
With your consent, this website will load the Google Advertising tag which enables HSO to report user activity from HSO.com to Google. This enables HSO to track conversions and create remarketing lists based on user activity on HSO.com.
Possible cookies
Please refer to the below page for an updated view of all possible cookies that the Google Ads tag may set.
Cookie information for Google's ad products (safety.google)
Technologies Used
Cookies
Purpose
With your consent, we use IPGeoLocation to retrieve a country code based on your IP address. We use this service to be able to trigger the right web technologies for the right people.
Purpose
With your consent, we use Leadfeeder to identify companies by their IP-addresses. Leadfeeder automatically filters out all users visiting from residential IP addresses and ISPs. All visit data is aggregated on the company level.
Cookies
Purpose
With your consent, this website will load the LinkedIn Insights tag which enables us to see analytical data on website performance, allows us to build audiences, and use retargeting as an advertising technique. Learn more about LinkedIn cookies here.
Cookies
Purpose
With your consent, this website will load the Microsoft Advertising Universal Event Tracking tag which enables HSO to report user activity from HSO.com to Microsoft Advertising. HSO can then create conversion goals to specify which subset of user actions on the website qualify to be counted as conversions. Similarly, HSO can create remarketing lists based on user activity on HSO.com and Microsoft Advertising matches the list definitions with UET logged user activity to put users into those lists.
Cookies
Technologies Used
Cookies
Purpose
With your consent, this website will load the Microsoft Dynamics 365 Marketing tag which enables HSO to score leads based on your level of interaction with the website. The cookie contains no personal information, but does uniquely identify a specific browser on a specific machine. Learn more about Microsoft Dynamics 365 Marketing cookies here.
Cookies
Technologies Used
Cookies
Purpose
With your consent, we use Spotler to measures more extensive recurring website visits based on IP address and draw up a profile of a visitor.
Cookies
Purpose
With your consent, this website will show videos embedded from Vimeo.
Technologies Used
Cookies
Purpose
With your consent, this website will show videos embedded from Youtube.
Cookies
Technologies Used
Cookies
Purpose
With your consent, this website will load the Meta-pixel tag which enables us to see analytical data on website performance, allows us to build audiences, and use retargeting as an advertising technique through platforms owned by Meta, like Facebook and Instagram. Learn more about Facebook cookies here. You can adjust how ads work for you on Facebook here.
Cookies
Purpose
With your consent, we use LeadInfo to identify companies by their IP-addresses. LeadInfo automatically filters out all users visiting from residential IP addresses and ISPs. These cookies are not shared with third parties under any circumstances.
Cookies
Purpose
With your consent, we use TechTarget to identify companies by their IP address(es).
Cookies
Purpose
With your consent, we use this service provided by uMarketingSuite to run A/B tests across the HSO.com application. A/B testing (also called split testing) is comparing two versions of a web page to learn how we can improve your experience.
Purpose
With your consent, we use this service provided by uMarketingSuite to personalize pages and content across the HSO.com application. Personalization helps us to tailor the website to your specific needs, aiming to improve your experience on HSO.com.