RNLI's ERP journey to saving more lives

Discover how the RNLI modernised its ERP systems by moving from AX2012 to Dynamics 365 to balance costs, reduce complexity, and improve life saving operations

The Royal National Lifeboat Institution (RNLI) is a charity dedicated to saving lives at sea. With a mission that demands precision, agility, and accountability, the RNLI relies on robust systems to support its operations, from lifeboat maintenance to fundraising and governance.

“In the third sector, it’s really important that we’re spending money wisely. Every penny genuinely does count.”

In this customer spotlight, we hear from Deb Cummings, Head of Applications and Governance at the RNLI, as she shares the story behind the organisation’s ambitious transition from AX2012 to Microsoft Dynamics 365.

In this 3-minute conversation, you'll discover:

  • The hidden costs of legacy systems – and why every penny counts in a charity environment
  • Strategic decision-making around customisation vs. standardisation – and how RNLI found the right balance
  • The metrics that matter when evaluating ERP transformation success
  • Partnership insights – why choosing the right Microsoft partner can make or break your project
  • AI opportunities – and how RNLI is approaching emerging technologies with responsibility and care

“There’s a huge efficiency potential for us (with AI). We’ve got lots of manual working, lots of workarounds, and a lot of expensive assets managed through that core tech.”

Debra Cummings Head of Applications and Governance at the RNLI

Whether you're seeking a ‘predictable cost base’ that cloud solutions promise or looking to understand the real-world implications of moving from customisation to standardisation, Deb's insights offer practical guidance from someone who's been in your shoes.

Podcast Episode: It's a matter of life and death - with RNLI

In this special episode of the Dynamics Matters podcast, Ryan Preece, shared how the organisation is using enterprise architecture and data governance to support its mission. 

Dynamics Matters Podcast

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