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Customer stories from Retailers
Manufacturing
The advantages of automation, AI, and machine learning have caused a shift toward smart factories and data-driven manufacturers. We help you to become competitive, innovative, and resilient.
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How to navigate intense competition, stay in compliance with ever-changing regulations and leverage commercial opportunities. We help you create an IT landscape that enables efficient operations and connects processes and data.
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We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.
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HSO helps public and government organizations to meet and leverage increasing expectations for digital service, responsiveness and transparency.
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We support Non-Profits by modernizing applications, automating processes, and providing insight. Through technology, we nourish successful relationship management and enable greater impact.
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HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Through our services, we help companies transform the way they work and improve business performance.
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Microsoft Dynamics 365 Business Applications for ERP and CRM are leading in the industry. But their real strength is in the integration. Combined, they deliver even more value.
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We help customers build an operational and future-proof data platform, ready to realize business value from AI and machine learning technologies.
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HSO develops industry-specific solutions that leverage the latest cloud and AI technologies from Microsoft, accelerating our customers' digital transformation.
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Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
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Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
Join HSO
Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
Life at HSO
We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
Graduate Programs
Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
HSO Academy
From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
Vacancies
Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
Rituals unifies worldwide systems with Dynamics 365
Jenny de Vries, CFO, Rituals: "Dynamics 365 is the glue that holds our worldwide, multi-channel business transactions and supply chain together."
Dynamics 365 connects Rituals' global, multi-channel business transactions and supply chain
The Dutch luxury lifestyle brand Rituals, which transforms everyday routines into meaningful moments, has chosen Dynamics 365 as the keystone for connecting its global, multi-channel business transactions and supply chain. Since its founding in 2000, Rituals has been committed to ethical and sustainable business practices, combining natural ingredients and biodegradable formulas with elegant design and innovative packaging. With over 1000 stores in 102 countries, including luxury hotels, major airports, and the iconic flagship store House of Rituals in Amsterdam, the brand has established itself as a global leader in sustainable and ethical beauty.
To achieve its growth ambitions and ensure customer satisfaction, Rituals needed to modernize its supply chain and financial systems. Its new ERP system had to be able to handle complex transactions and comply with regional regulations, tax requirements, and business standards worldwide. Rituals chose Microsoft Dynamics 365, along with HSO as its transformation partner, to customize the system to the company’s specific needs. By leveraging Power Apps and standard features from Microsoft, Rituals simplified its processes while reducing its reliance on external sources for system maintenance.
"Dynamic 365’s modular design and integration flexibility allowed us to systematically revamp our implementation sequence and strategy."
"This allowed us to grow despite continuously changing business requirements, including our expansion into China.” Jorin van Amstel, Sr. Manager Sales and Marketing Tech, Rituals
Microsoft Platform enables Rituals to achieve growth objectives
With Dynamics 365, Rituals was able to expand its online and offline presence, increasing the number of online sales partners, in-store sellers, and new stores worldwide. The platform proved to be flexible and efficient in handling regional business, compliance and product requirements, enabling Rituals to achieve its growth objectives.
Rituals also leveraged Power Apps to further streamline business processes, such as placement of store decoration orders and management of currency exchange rates. With Dynamics 365 Finance, Supply Chain Management, and Power Apps, the company can manage every aspect of its multi-channel commerce activities, from order processing to financial reporting, with automated and standardized workflows.
"The wide selection of off-the-shelf add-ons and Power Apps helped avoid over customization while meeting unique requirements and temporary solutions.”
Laura Mariën, Program Manager Supply Chain & Finance
Streamlining e-commerce with Dynamics 365 and Power Apps
Dynamics 365 Finance, Supply Chain Management and Power Apps provide Rituals with a comprehensive and secure solution to manage every aspect of its multi-channel commerce activities.
Dynamics 365 processes orders, creates pick lists and shipping labels, and sends order transactions to an external warehouse management system, while automatically communicating the orders to Finance for billing and revenue booking.
Rituals also improved its demand planning and payment processing by integrating Dynamics 365 with applications from both B2C and B2B channels. Altogether, this ecosystem improves employee productivity and overall efficiency.
With Dynamics 365 and its transaction-specific integrations, Rituals tracks inventory movement and purchases from more than 6,000 points of sale in 1,200 stores. Business data is stored in Google Cloud and connected to Dynamics 365 via Azure Data Lake Storage and Azure Synapse Analytics, providing Rituals with a unified and scalable digital ecosystem.
The implementation of Dynamics 365 has led to significant benefits for Rituals, including increased scalability, efficiency, improved reporting and advanced analytics, as well as simplified regulatory compliance and IT management.
With a solid implementation plan and deployment schedules across regions, Rituals has optimized and standardized its systems for all locations and channels, enabling the company to achieve its ambitious growth goals. Now, Rituals’ financial managers have more insight into cash flow and can budget accordingly, while accounting processes run more quickly and smoothly.
By embracing innovative technologies and collaborating with the right partner, Rituals has undergone a remarkable transformation, with significant benefits for its business operations and global growth objectives.
“What distinguishes Dynamics 365 is the platform’s flexibility to combine it with third-party software. This fits seamlessly into Rituals’ best-of-breed strategy.”
Kai Jacobse, Head of Supply Chain & Finance, Rituals
The benefits of this transformation are clear:
"We have a solid implementation plan, architectural design, and realistic rollout schedules across all regions. In a short timeframe, we have efficiently accomplished various rollouts worldwide."
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Customer stories from Retailers
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